Presenting a live 90-minute webinar with interactive Q&A Ensuring HIPAA Compliance When Transmitting PHI via Patient Portals, Email and Texting Protecting Patient Privacy, Complying with State and Federal Regulations, and Meeting Meaningful Use Stage 2 Standards THURSDAY, SEPTEMBER 17, 2015 1pm Eastern | 12pm Central | 11am Mountain | 10am Pacific Today’s faculty features: Ryan P . Blaney, Member, Cozen O’Connor , Washington, D.C. Diane M. Welsh, Shareholder, von Briesen & Roper , Madison, Wis. The audio portion of the conference may be accessed via the telephone or by using your computer's speakers. Please refer to the instructions emailed to registrants for additional information. If you have any questions, please contact Customer Service at 1-800-926-7926 ext. 10 .
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Ensuring HIPAA Compliance When Transmitting PHI Via Patient Portals, Email and Texting September 17, 2015 Sponsored by the Legal Publishing Group of Strafford Publications Ryan P. Blaney, Esq. Cozen O’Connor, Washington, DC rblaney@cozen.com (202) 463-2528 Diane M. Welsh, Esq. von Briesen & Roper, Madison, WI dwelsh@vonbriesen.com (608) 661-3961
OVERVIEW OF PRESENTATION 6
Health Care Reform & Financial Incentives • Health Information Technology for Economic and Clinical Health (HITECH) Act – Incentive payments to providers who employ “meaningful use” of certified EHR technology. – Beginning in 2015, Medicare (but not Medicaid) will reduce payments to physicians and other providers who are eligible but choose not to participate. 7
Meaningful Use Measures • Patient portals are a way to meet the meaningful use requirements (“measures”) • Core measures - i.e., providing patients with an electronic copy of their health information; providing clinical summaries for each office visit • Menu measures – i.e., providing patients with timely electronic access to their health information; patient- specific education resources 8
What is a Patient Portal? • A secure online website that gives you 24-hour access to your personal health information and medical records 9
Consumer-focused Health Care??? Facts & Stats 10
Patient Interaction & Partnership • 84% of US consumers with smart phones/home computers – want access to electronic medical records • 41% willing to switch doctors over issue • 70% of consumers believe it’s important to be able to consult their providers via email. – See Kaveh Safavi, M.D., J.D., Accenture Consumer Survey on Patient Engagement , Sept. 2013. 11
Lifecycle of Patient Web Portal 12
Patient Web Portal – Selecting & Design Phase • Evaluating Patient Portal Vendors – Secure messaging with providers? – Do they have a privacy & security officer(s)? – Proxy Access? – Portal maintenance and repairs • Design phase – Security, access and control – Mobile friendly 13
Contracting • Don’t just sign the standard contract placed in front of you! • Pay attention to clauses/provisions: – Who owns the data? – Term and renewal – Indemnification – Limitations on Liability – Reporting requirements and breaches – Termination and data (discussed later) 14
What is a Business Associate ( “BA”)? • Definition: – A person who (i) performs for or on behalf of a covered entity, or assists a covered entity, in performing an activity or function involving use or disclosure of health information (e.g., claims processing, utilization review, billing) , or (ii) provides legal, actuarial, accounting, management, administrative, accreditation or financial services where the provision of such services involves the disclosure of health information from the entity or another business associate of the entity • Includes anyone with health information from your health plans, providers and covered entities (could include attorneys, consultants, third party administrators, auditors, computer software service companies) 15
What are the Business Associate Rules? 16
Tips for Drafting & Negotiating BAAs • Reporting requirements and timing (the parties can and should agree on shorter periods) • Review the underlying services agreement and modify services agreement and BAA to be consistent • Agency and subcontractor provisions • Indemnification clauses • Breach notification costs and responsibilities • Termination and destruction of PHI 17
HIPAA Audits “HIPAA Compliance is like middle school math – you must show your work” – Leon Rodriguez, Director Office of Civil Rights • HIPAA related recordkeeping is essential. •Audit: Leverage OCR’s HIPAA Privacy, Security and Breach Audit Protocol available online. • Assessments: analysis of vulnerabilities, data criticality, remediation strategies and process for determining and accepting risks in the organization. 18
Breaches The Omnibus Rule made significant changes to the interim final breach notification rule by: • Adding a presumption that any unauthorized use or disclosure of unsecured PHI is a breach •Removing the prior “risk of harm“ standard. • Requires Covered Entities to evaluate and demonstrate that “low probability” PHI has been “compromised” otherwise notification to patients required 19
How? Sources of Data Breach Source: Ponemon Institute LLC 2014 Cost of Data Breach Study: Global Analysis (IBM sponsored) http://www-935.ibm.com/services/us/en/it-services/security-services/cost-of-data-breach/ 20
What cyber criminals have already taken… • Intellectual Property – Loss varies on nature of industry • State Secrets – Destabilizing American infrastructure • Medical Records – Average Black Market Value = $60 > cc • Credit Cards – PCI violations range from $10K - $100K • Identity Theft – Companies pay approx. $180 per compromised customer • Corporate Espionage – Loss of contracts = loss of revenue 21
Costs of Data Breaches • $145/record, avg. of > 28k records (Ponemon Institute Survey) • $159 when caused by malicious attacks (Ponemon Institute Survey) • Average financial impact to surveyed companies with for one or more incidents = $3.5 million 22
Patient Portal, Texting and Email Use and Safeguards Diane Welsh
Promoting Portal Use • Identify Physician Champions. Identify physician champions to lead by example. • Training. Conduct standardized in-service training to all employees. • Support. Trainers and clinic-based super-users provide hands-on support as needed. • Inform and Encourage Patients. Providers and staff inform patients of availability and advantages of portal and encourage participation. Promote use of portal through other channels, as well (newsletters, local media). adapted from: http://www.healthit.gov/providers-professionals/patients-first-health-care-case-study 24
from www.chcf.org 25
Disclaimers for Patients • Never Use for Urgent Messages – Message Response Time • Password Management – Keep Passwords Confidential – Changing Password • Use Portal, not unsecured email, for Secure Communication with Provider 26
Workforce Training • HIPAA training, when hired and annually • Portal-specific training – To ensure proper use by workforce – So workforce can properly assist patients – Avoids improper or riskier means of communication 27
Texting • Provider to Patient • Provider to Provider 28
Provider to Provider Texting http://www.healthit.gov/providers-professionals/faqs/ 29
Provider to Patient Texting • Potential Uses • Risk Management 30
Email • Privacy and Security Concerns • Driving Patients to Portal as Alternative 31
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