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20KHomes Inaugural Collaborative Learning Session November 7 & 8, 2018
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Collaborative Timeline 2018/19 JUN NOV JUN MAR July – October November – February March – May April – May 2018 2018 2019 2019 Action Cycle Action Cycle Action Cycle Action Cycle 20,000 HOMES CAMPAIGN CAEH Conf. & Learning Learning Quick Start Learning Session Session #2 Session #3 #1 In-Person In-Person In-Person Delivered with Hamilton Toronto Toronto Built for Zero in SIGN-UP & Nov 7-8, 2018 Mar 6-7, 2019 Jun 18-19, 2019 Detroit ORIENTATION Jun 25-27, 2018 FOR NEW COMMUNITIES Virtual Virtual Virtual Nov 29, 2018 Mar TBD Jun TBD 5
END CHRONIC HOMELESSNESS IN 20 COMMUNITIES AND HOUSE 20,000 PEOPLE BY JULY 1, 2020 6
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Brain Dump ▪ Write ideas you want to bring home on sticky notes (2 min) ▪ Share your top three ideas in your team – write on flip chart (8 min) ▪ Fold flip chart page to bring home 8
1 Minute Meditation Headspace 1 Minute Meditation 9
The 20KHomes Collaborative is Launching Tim – Why Important Iain – Why a Part of It 11
Introductions 12
Communities Twenty-Six 20KHomes Collaborative Communities 13
Communities that Participated in US Built for Zero 2017/18 ▪ Edmonton ▪ Hamilton ▪ Peel COMMUNITIES ▪ Toronto ▪ Waterloo ▪ Whitehorse ▪ Windsor 14
Communities that Joined at the Conference in Detroit June 2018 ▪ Chatham-Kent ▪ Guelph-Wellington ▪ Saint John ▪ Stratford
New Communities Brantford Medicine Hat Dufferin County Moncton COMMUNITIES Fort McMurray Peterborough Halifax Red Deer Kawartha-Haliburton 16
Virtual Communities Cape Breton Kamloops COMMUNITIES Ottawa Sault Ste. Marie Simcoe Sudbury 17
The 20KHomes Collaborative is Launching Why Continuing? ▪ Peel ▪ Chatham-Kent 18
Roles in Your Team Lead Data Champ 19
Big Red Ball Big Red Bus 20
20KHomes Team 21
Ashley Van Der Mark Improvement Advisor Improvement Kerri Kightley Advisors Improvement Advisor 22
Jessica Brunet Data Advisor Randalin Ellery Data Impact Lead Data and Impact Support Rachelle Raymond Student 23
Marie Morrison Director, 20KHomes Organizing Support Debbie Harrison Campaign Coordinator 24
Tim Richter President & CEO CAEH Team Stefania Seccia Communications Advisor 25
Wally Czech Director, TTA CAEH Training and Michelle Bilek Technical Assistance Coordinator 26
Partners 27
Government of Canada, Homelessness Partnering Strategy Adam Anderson Patrick Hunter Policy Analyst Senior Policy Analyst PARTNERS Yalé Touzin Natasha Lenzo Nathalie Couture Max Bonito HIFIS Support Desk Senior Policy Analyst Policy Analyst Senior Planning Officer 28
PARTNERS Melanie Lewis Dickerson Nate French Aras Jizan Portfolio Manager Collaborative Lead Product Design and Implementation Manager 29
Iain DeJong PARTNERS 30
PARTNERS Ali Ryder 31
PARTNER Kaite Burkholder Harris Amanda Buchnea 32
▪ Pronouns ▪ Scent Free Environment ▪ Washrooms ▪ Fire Exits ▪ Photographer ▪ WiFi Login/Password ▪ Security 33
Learning Session Goals: 1. Launch the 20KHomes Collaborative! 2. Strengthen your local team 3. Complete Action Cycle plans 4. Meet other communities 5. Celebrate progress 6. Get connected to available support 7. Develop complex problem-solving skills 34
Key Milestones & Cohorts MILESTONES 35
Agenda – Day 1 Opening Plenary Reduce BNL ▪ Meet people in ▪ Meet people in your room LEARNING SESSIONS Break your room ▪ Model for ▪ BNL Scorecard 2.0 Improvement Break-out Rooms ▪ Review tools ▪ Debrief current projects/data Optional Dinner ▪ Bright spot Anchor Bar at 6:30 pm 36
Agenda – Day 2 Reduce Breakfast BNL ▪ Aims ▪ Model for LEARNING SESSIONS ▪ Change Ideas Morning Break Improvement ▪ Bright Spot ▪ Tools Lunch ▪ Planning ▪ Aims ▪ Change Ideas Afternoon Break ▪ Planning Closing Plenary 37
1. Bias for Action 2. Fail Forward 3. Growth Mindset 4. Abundance 5. Mission Focused 38
Where’s the fun? 39
The Reframe: Birds Not Baseballs 40
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Behaviours for Solving Complex Problems Complex problems can’t be solved by a static set of interventions. Communities need a problem-solving system that can flex as the problem evolves. HUMAN- QUALITY DATA FACILITATION & CENTERED IMPROVEMENT ANALYTICS MEETING DESIGN DESIGN Test and evaluate Zoom in on the Create the conditions Engage people each idea with heart of the for groups to innovate experiencing the objective data problem collaboratively problem to surface ideas 42
The Model for Improvement The shift from technical solutions to iteration MODEL FOR IMPROVEMENT Plan Do How will we Aim: What are know a What change we trying to can we make change is an accomplish? that will result in Study improvement? Act improvement? Used with permission from the Institute for Healthcare Improvement 43
Knowledge for Improvement Learn to combine subject I matter knowledge and KNOWLEDGE OF IMPROVEMENT M Science of Improvement P R Science of knowledge in creative ways Subject Matter O Improvement V Knowledge to develop effective E Knowledge M changes for improvement. E N T Used with permission from the Institute for Healthcare Improvement
Learning Session Tools 45
FORMER CHANGE PACKAGE 46
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NEW CHANGE PACKAGE 48
Community Example TOOLS 49
Community Improvement Portfolio TOOLS 50
Driver Diagram – Theory of Change TOOLS 51
TOOLS 52
Collaborative Materials TOOLS 53
Change Ideas TOOLS 54
Coaching/Learning Session and Action Cycle TOOLS 55
20KHomes Team PDSA
November 2018 Learning Session Objective: This Learning Session will be successful if in the next Action Cycle, more improvement projects are completed, and more projects result in system level improvements. 57
We are starting to use this scale… 58
We are starting to use this scale: 6. Getting results Did you analyze the results and make 5. Taking a next step a decision about what to do next? 4. Measuring 3. Executing 2. Picking a measure 1. Choosing a change idea to PDSA 59
Let’s fill in the Table: Change Test of Change Start End Lead Idea Date Date EXERCISE Anchor Hang anchor charts in Nov 7 Nov 8 Kerri Charts break-out rooms with goals for each part of agenda for communities to mark their progress 60
Let’s fill in the Table: Change Idea Test of Change Start Date End Date Lead Hang anchor charts in break-out Anchor Nov 7 Nov 8 Kerri rooms with goals for each part of Charts agenda for communities to mark their progress EXERCISE Predicted Impact Measure Baseline Goal Who Collects When Collect Clear goals and Improvement Randalin During breaks, monitoring progress Portfolios lunch, and • Aims will support 0 19 before closing • 3 projects completion of 0 19 plenary Nov 8. • Lead, dates, Improvement 0 19 Portfolio prediction 0 19 • Measurement 61
State of the Movement 62
Current Progress Snapshot 18,576 38 PARTICIPATING TOTAL HOUSING COMMUNITIES MOVE-INS 11 COMMUNITIES SCORING 20+/23 8 COMMUNITIES WITH ON COORDINATED ACCESS 20,000 HOMES CAMPAIGN QUALITY BY-NAME LIST SYSTEM SCORECARD 11 COMMUNITIES COMMUNITIES SCORING 13-19/23 12 CLOSE/PROGRESSING TO ON COORDINATED ACCESS QUALITY BY-NAME LIST SYSTEM SCORECARD 0 0 0 COMMUNITIES 5 COMMUNITIES COMMUNITIES WITH COMMUNITIES BELOW INITIAL WITH QUALITY FURTHER SIGNIFICANT IN FINAL MILE BASELINE BASELINE REDUCTIONS 0 0 SUSTAINING FUNCTIONAL REACHED FUNCTIONAL ZERO CHRONIC ZERO CHRONIC 63
19,000 PICTURE 20,000 PICTURE 64
The Giving of the Scrolls 65
Past Achievers of a Quality By-Name List ▪ Chatham-Kent ▪ Lanark (youth) ▪ Edmonton ▪ Ottawa ▪ Guelph-Wellington ▪ Peel Region ▪ Hamilton ▪ Waterloo Region ▪ Windsor 66
New Communities with a Quality By-Name List Kawartha - Medicine Hat Haliburton 67
Countdown 68
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