Electricity Crossed Meters Training Webinar Kasim Hajiyani - - PowerPoint PPT Presentation

Electricity Crossed Meters

Kasim Hajiyani

Training Webinar

Background

▪ A Crossed Meter refers to an issue where the Energy Meter recorded for a

Premises is associated to another Metering Point. This can result in the Customer being billed for the energy usage at another Premises.

▪ Crossed Meters only occur when more than one Premises is involved and

different Suppliers are responsible for the different Metering Points

▪ The Suppliers of the affected Metering Points are responsible for investigating

and resolving Crossed Meters efficiently and completely.

▪ MRA Agreed Procedure (MAP) 31 sets out the requirements and processes for

investigating and resolving Crossed Meters in Domestic and Non-Domestic Premises.

▪ Additional functionality has been added to ECOES to support the Crossed Meters

process.

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Access

As detailed in MAP 31, provision of access to the Crossed Meters functionality within ECOES shall only be provided to:

▪ Electricity Suppliers ▪ Meter Operators

Access is;

▪ Restricted to those organisations (Suppliers and Meter Operators) involved in a

Crossed Meters Case; and

▪ Controlled at an organisational level via access rights, which is managed via the

existing user access management controls in ECOES.

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ECOES Crossed Meters Functionality

▪ Suppliers can create, investigate and resolve a Crossed Meter Case and link this

with associated MPAN(s), Suppliers(s) and MOPs;

▪ Users can record site visit results, upload files relating to the Crossed Meter Case

and exchange information with associated Suppliers and MOPs in order to assist in the resolution of the Case;

▪ Users can use data from ECOES to identify impacted Suppliers based on the

confirmed Meter Serial Number (MSN), and allow Suppliers to override this to manually associate additional MPANs;

▪ Users can search, filter and sort Crossed Meter cases. ▪ Each MPAN involved in a Crossed Meter chain will form its own Case.

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Functionality

User Management

• Existing user access

management controls in ECOES.

• Access is controlled at an
• rganisational level via

access rights, which is managed via your ECOES Master Admin User (MAU), and those with User Admin permissions.

All Users

• Can view Crossed Meters

Cases for MPAN’s where they are the Supplier or MOP, or for linked MPAN’s where they are not the Supplier or MOP.

• Can raise and respond to

notes.

• Can upload attachments

(up to 10MB) and Download attachments.

• Can have obligations

assigned to them and can assign obligations to

• thers.

Supplier Users

• Are responsible for

investigating and resolving Crossed Meters efficiently and completely.

• Can Create a Crossed

Meters Case.

• Can Link Cases.
• Can Close and re-open

Crossed Meters Cases.

• Can Edit or override

confirmed Meter Serial Number (MSN).

• Can delete attachments

within each case where they are the Supplier.

Notifications

• The Crossed Meters

Notification email job runs daily (including on weekends). If there are any cases created that have yet to be viewed by the Case’s current Supplier, an email will be sent to all Users with the Crossed Meters System Function for that Company Group.

• A job will be run each

night following the MPRS update to ECOES, which updates the current MOP, the current Supplier and the Current ECOES MSN(s) for every Active Case.

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Accessing Crossed Meters within ECOES

To view the Crossed Meters, you must be an ECOES user. Selecting the ‘Crossed Meters’ option from the Processes navigation menu will navigate the user to the ‘Crossed Meter Case List’ screen

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Agenda

▪ Accessing Cross Metering functionality via ECOES. ▪ Assigning Users. ▪ Linked case management screen. ▪ Creating a Cross Meter case. ▪ Adding a note. ▪ Adding attachments. ▪ Obligations. ▪ Closing and re-opening a Cross Meter case.

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Linked Case Management Screen

▪ Search for a Case ▪ Insert/edit filters ▪ Set email notifications to daily or

never.

▪ Confirms amount of live cases

Create a Case

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Adding A Note

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Content is mandatory. If ‘Requires Response’ = Yes, a question is asked of the Recipient user and creates an obligation to respond. The Recipient Company dropdown will need to be selected when asking a question. If Private is selected, only the recipient and note creator company users will see the content of the

• note. The timeline will show the note is private.

‘Add Files’ allows the user to add an attachment(s). 10 MB limit. Once complete, click ‘Send’ to send your note.

Adding Attachments

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Acceptable ‘File types’ are listed.. A limit on the size of attachments sent in a single message is set to 10 MB. Click on ‘Add Files’ to upload an attachment while sending a note.

You will be prompted to choose a file to upload. Once selected, click ‘Open’ and you will then have the option to;

• remove the attachment that you have uploaded,
• remove all attachments (if you have uploaded more than one),
• Add more Attachments via ‘Add Files’ or,
• click ‘Send’

Obligations

An Obligation occurs when a question has been asked of the User.

▪ Case status will be ‘Awaiting

Response’.

▪ Obligation Details number will

confirm the amount of unresolved obligation.

▪ Remaining days will confirm

that the respondent has 5 Working Days to respond to the message.

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Closing a Crossed Meters Case

▪ Each Supplier user can close their side

• f the linked Case.

▪ They can do this by opening the

relevant case within the Linked Case Management Screen.

▪ Next click ‘Close Case’ within the

Crossed Meters Case Detail screen.

▪ This will generate a pop-up

notification confirming Case Closed, and the Case Details will now show the Closed Case Symbol

▪ To re-open the case, simply click

‘Reopen Case’*

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Cross Meter Search Results - Download

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Further Reading

▪ ECOES Information - https://www.mrasco.com/ecoes/

▪ MOP (Meter Operator) ECOES User Guide v1.2. ▪ Supplier ECOES User Guide v1.3. ▪ ECOES URS v1.9 (User Requirement Specification).

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Any questions?

Support.ECOES@gemserv.com