E-Resilience Conference 21 April 2016 Technology at Work: A - - PowerPoint PPT Presentation

E-Resilience Conference 21 April 2016

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Technology at Work:

A systems perspective

• Dr. Richard A. MacKinnon

Insight Director – Future Work Centre

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Introduction and Overview

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Work as a system Considering technology at work Email Wearable technology Building e-resilience?

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• Educate the public about what
• ccupational psychology has to offer
• Help organisations make evidence-

based decisions

• Raise the bar of occupational

psychology practice in the UK

• Develop the next generation of
• ccupational psychologists

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The Future Work Centre

Our core aims:

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“The World of Work”

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Considering a systems perspective

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Wearable technology

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The intra-personal level

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What does it mean for the individual?

• What individual differences play a role here?
• Personality
• Skill
• Behaviour
• How can we use this information to improve the

experience?

• How can we inform, support and educate the user?
• How can we influence designers?

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How do we use email?

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How do we use email?

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The inter-personal level

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How does technology impact relationships at work?

• Facilitating communication across borders and time-zones
• Facilitates flexible working arrangements
• Communication between team members
• The role of hierarchy and senior role-modelling
• Email’s role in incivility in the workplace
• The impact on relationships outside of work
• Work/non-work spillover
• Boundary management strategies

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The organisational level

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How is technology introduced and used?

• The redundancy of one-size-fits all policies and regulations
• The role of training in appropriate use
• Explicit and implicit messaging about technology
• “How will my wearable tech data be used?”
• Who “wins” when it comes to fitness tracking?
• Organisational norms about responsiveness, flexible working and

availability.

• Organisational support for healthy use of technology
• What does wearable tech mean for organisational security and

employers’ liability?

• The role of culture e.g. psychological safety and monitoring

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The socio-economic level

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Considering the broader context

• The legal framework for technology usage
• France
• The Netherlands
• The economic context for technology-driven change
• The speed of technological innovation
• The accessibility of new technology

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Building eResilience?

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Building e-Resilience?

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The relevance of a systems perspective

• Research highlights one size does not fit all
• Considering resilience at multiple levels beneficial
• Requires inquiry and interventions at multiple levels
• Psychologists can’t do this alone
• Multi-disciplinary approaches can be more inclusive