Dr. John Dreyzehner, Haley R. Colvin & Micky Roberts | 25 th - - PowerPoint PPT Presentation

• Dr. John Dreyzehner, Haley R. Colvin & Micky Roberts | 25th TNCPE Conference| Feb 21, 2018| Cool Springs. TN

Mission: Protect, Promote, Improve the health and prosperity of people in Tennessee. Vision: To be a recognized and trusted leader, partnering and engaging to accelerate Tennessee to one of the nations top ten healthiest states.

• Primarily a Centralized state

– 95 counties

• 7 regions
• 6 Metropolitan HDs (Partners)
• Directly serve 1 in 5 Tennesseans

Customers

• People in Tennessee
• Workforce
• Patients and Clients

People in Tennessee

• Examples

–Health facilities and professionals (280K) –Restaurant/Hotel inspections (112K) –Vital records-birth, death, etc certificates – Surveillance & Outbreak investigation – Legislative Process – Primary Prevention –24/7/365 Emergency response

Workforce

• Examples

–Local health department –Central

• ffice

– Volunteers

1 Leader ershi ship 2 2 Strategi tegic c Planni anning 3 3 Custo tomer mer Focus us

4

Measurem urement ent, , Analys ysis is, and Knowled ledge ge Manag agem ement ent

5 5 Workforce kforce Focus us 6 Opera ratio tions Focus us 7 Resul ults ts

2013 Level 1, 2 and 3 Recognition

2014-15 Level 2 and 3 Recognition

Information provided by the Tennessee Center for Performance Excellence Prepared by the Office of Performance Management Tennessee Department of Health

Health

1 – Level 1 7 - Examiners

Health 11 – Level 1 10 - Examiners Health 12 – Level 1 5– Level 2 1 – Level 3 8 - Examiners Information provided by the Tennessee Center for Performance Excellence Prepared by the Office of Performance Management Tennessee Department of Health Health 22 – Level 1

6 – Level 2 19– Examiners

BAG: Baldrige

Advisory Group starts

Health 24 – Level 1 3 – Level 2 1 – Level 3 31 - Examiners Health 6 – Level 1 19 – Level 2 1 – Level 3 27 - Examiners

• Increased frequency of customer/patient feedback –

Voice of the Customer with emphasis on Actionable Daily feedback:

• Master Settlement Agreement using Tobacco Settlement

Funds: Enhanced County Health Improvement Plans and introduced PDSA required planning/reporting cycles for all 95 counties:

If you remember nothing else, but you’re interested in applying what we’ve learned here, remember these elements:

• Emphasize the journey, not the destination.
• Emphasize the growth and learning opportunity beyond the

results of the journey

• Link performance excellence to your broader vision
• No leader or team can do this by themselves. Think about a

way the organization can be infused by Baldrige thinking.

• Being involved was based on your own interest and getting buy

in of supervisor

• Take a top down & bottom up approach to doing things better

not just right

• Best practice sharing

From Baldrige Performance Excellence Program. 2015. 2015-2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization's Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. http://www.nist.gov/baldrige.

Algebra Equation

(Innovation) + (Continuous Improvement) + (Partnering + Engaging) = Acceleration [(CI)+(P&E)+(P&E)i] = Acceleration

• Improving work process (Continuous improvement)
• Improving outcomes (innovations related to clinical (internal)

and/or population (external [partnering & engaging])

• Improving relationships (partnering and engaging)

TNCPE Award Levels

“ACHIEVEMENT” 35 page Application Response Satisfies Overall Item Requirements

91 Questions Demonstrate models

LEVEL 3

“ “COMMITMENT” 15 page Application Response Satisfies Basic Item Requirements 17 Questions

LEVEL 2

“INTEREST” 5 page Application Response Completion of Satisfactory Organizational Profile

LEVEL 1

“EXCELLENCE” 55 page Application Response Satisfies

Multiple Item Requirements 300 Questions Confirmed Improvement Recognized Models

LEVEL 4

Beginner Intermediate Advanced Highest Level