Dont guess your user needs: start with what we know Hi! Richard - - PowerPoint PPT Presentation

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Dont guess your user needs: start with what we know Hi! Richard - - PowerPoint PPT Presentation

Mar 14, 2023 1.55k likes •1.84k views

Dont guess your user needs: start with what we know Hi! Richard Smith Lead User Researcher @RichSmiths We want to become the most user centered team in the country There was no common way for insights and data to be stored and shared

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Don’t guess your user needs: start with what we know

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Hi!

Richard Smith Lead User Researcher @RichSmiths

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We want to become the most user centered team in the country

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There was no common way for insights and data to be stored and shared across project teams

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Insights are lost in the handovers between project teams / phases

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When starting something new, it’s hard to find out what we’ve done before*

* let alone what colleagues across government have done previously

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… a lot of us have the same problems?

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We don’t regularly share the great user research we do across government

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We’re working with Snook to understand how we can share and discover user research and insights

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User research … about user research

  • 8 contextual interviews
  • Co-design workshop
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Visibility Trust

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  • Build an early prototype user research library

in Airtable

  • Developing a ‘pre-discovery pack’
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Build an early prototype user research library in Airtable

  • Concept/usability testing
  • Sharing and engagement with colleagues in Home Office

and Hertfordshire County Council

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Teams had problems with library due to the Airtable interface We wanted to test submitting content to the library through more familiar web forms

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In future, it could be a bit like ...

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Design sprint

  • Front-end for the library with Airtable as a

backend.

  • Minimum functionality:

○ View documents / projects

  • If we have time:

○ Search / filter ■ Project title / description ■ Document type ■ Dates ■ Phase ○ Submission through custom front-end

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Help teams to work with services when starting a project (or finishing a phase of an existing project) to understand the context and vision for projects. Includes:

  • KPIs/baseline data
  • Future trends
  • Stakeholders

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Pre-discovery pack

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Help us to test the library

Add user research: https://goo.gl/BAvyNM Search for user research: https://goo.gl/VmK1WJ

We’ll put updates on our blog - hackit.org.uk