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Difficul Difficult t Discussi Discussion ons with s with Aging Parents Aging Parents CONCERN: EMPLOYEE CONCERN: EMPLOYEE ASSISTANCE ASSISTANCE PROGRAM PROGRAM A Benefit for Employees and Families 3 CONCER NCERN: E N: EAP S P Servi

  1. Difficul Difficult t Discussi Discussion ons with s with Aging Parents Aging Parents

  2. CONCERN: EMPLOYEE CONCERN: EMPLOYEE ASSISTANCE ASSISTANCE PROGRAM PROGRAM A Benefit for Employees and Families

  3. 3 CONCER NCERN: E N: EAP S P Servi rvices ces Work/Life Benefits • Parenting and Childcare Resources • Eldercare Services • Financial Counseling • Legal Consultations • Short Term Counseling • Free Confidential – 24/7 800 number answered • “live”

  4. 4 Gettin tting S g Started arted Call for an appointment 6:30 AM to 5:00 PM • (Pacific Time) Monday through Friday In crisis situations, call 24/7 for immediate • telephone support For more information • Ask your HR/Benefits Department • www.concern-eap.com • Call CONCERN at (800) 344-4222 •

  5. Diffi fficul cult D t Disc scuss ussion ions w s with th Aging ing P Paren rents ts

  6. Goals als • Clarify the importance of planning • Learn a process for initiating and conducting a conversation about planning with parents • Identify barriers to productive conversations • Learn strategies for creating positive dialogue • Gain confidence in your ability to talk with your parents about their future

  7. Challe allenges o nges of H Havi ving t ng the e Discus scussion sion Changing roles • Avoiding confronting parent’s need for control • Understanding parent’s fear of the unknown • Fear of parent’s reaction to perceived invasion of • privacy Belief that the parent isn’t capable of making own • decisions Concern that it’s too soon to have the conversation • Not knowing what to say or how to say it •

  8. The D e Discussion P cussion Process cess • Select time & place • Plan the discussion • Initiate the conversation • Introduce options and information • Listen • Respond appropriately • Acknowledge positive exchange • Follow up

  9. Barriers Barriers to to Successf Successful ul Communic Communicat atio ion • Unsolicited advice • Resorting to stereotypes • Making assumptions • Patronizing • Arguing or threatening • Withholding information • Forcing the subject • Not respecting parent’s opinion, preferences, and decisions

  10. Avoidi oiding R ng Resistanc sistance t e to Planni anning ng • Relax • Practice what you want to say • Use “I” statements • Acknowledge the difficulty of talking about the future

  11. Specif ecific T ic Topics t pics to Discus scuss • Legal • Finance • Health Care • Home Safety • Home Support Services • Retirement Options • Housing • Loss

  12. Questi estions ons

  13. CONCER NCERN: E N: EAP S P Servi rvices ces The Resilience Hub ™ & Life Adviser Online members exclusive resources center • Articles, videos, training courses and more • Self-help toolkits, guides and tips • Triumph over stress, improve your well being • Learn how to manage stress, build resilience and • create positive habits www.concern-eap.com 800-344-4222

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