DHL Express: Certified International Specialists Name: Meredith Taghi Title: VP Head of CIS EU and SSA Date: 19 March 2015
Using cross-functional knowledge to create the greatest people network in the world CIS (Certified International Specialists) is DHL Express’s global cultural change program which aims to engage 100,000 employees in more than 220 countries across the world in becoming Insanely Customer Centric, Certified International Specialists. CIS has a foundation based on cross functional awareness. This presentation will highlight how a global engagement program builds a platform of cross-functional learning which benefits the employees, the business and of course the customer.
DHL Express – Good to Great CIS is a critical factor in DHL Express’s journey from Good to Great.
DHL Express – Global Strategy
The CIS Curriculum
CIS strengthens the network
Cross functional learning gets results Each of the cross-functional courses are designed to increase knowledge of the international business in which we operate and is facilitated by our own people 1. We are the ‘Worlds Most International Company’ 2. We are the ‘Leaders & Founders’ of the industry 3. We have 100,000 Certified International Specialists Globally
What is the outcome? Best financial and service results in history plus …
Impact on our people network
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