DevOps Pay Raise Quantifying your value to move up the ladder Tom - - PowerPoint PPT Presentation

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DevOps Pay Raise Quantifying your value to move up the ladder Tom - - PowerPoint PPT Presentation

DevOps Pay Raise Quantifying your value to move up the ladder Tom Levey Tech Evangelist @tlevey DevOps ? Developers working together with Operations to get things done faster in an automated and repeatable way DevOps Success ? 2005


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DevOps Pay Raise

Quantifying your value to move up the ladder

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Tom Levey

Tech Evangelist

@tlevey

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DevOps?

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Developers working together with Operations to get things done faster in an automated and repeatable way

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DevOps Success?

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2005

Portal-services & handset testing

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m y

  • d

e s k

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space

flashinglights

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IREG

International Roaming Expert Group

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International roaming

voice calls video calls

signaling

network backbone portal services messaging france network spain network italy network germany network norway network

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Runbook

  • 1. Call L2 ops team
  • 2. Call infrastructure ops
  • 3. Call signaling partner
  • 4. Call radio ops
  • 5. Call backbone provider
  • 6. Call international L2 ops team
  • 7. Wait for reply...
  • 8. Repeat 1-7 until resolution
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“Everything is fine from our end.”

OPS:

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Typical Day

  • 1. Open 30 new tickets
  • 2. Make 200 phone calls
  • 3. Attend executive P1 status update meeting
  • 4. Argue about what a P1 and P2 really is
  • 5. Reprioritize P2 tickets to P1
  • 6. Reprioritize P3 tickets to P2
  • 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
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What did I care about?

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P1’s SLA’s

What did I really care about?

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What did the Business care about?

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P1 = €

Even though the business could never prove it.

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How the Business really viewed me

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How L2 & L3 Support viewed me

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How Ops & Partners viewed me

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False Alarms

Site is down 404 Errors My search is slow

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2am Friday - #FFS

We have had an alert that the load on

  • ne of your staging

servers is critical.

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How much time do false alarms waste?

Role Hours Per Week Cost Per Week Cost Per Year Me 20 €400 €20,800 L2 10 €200 €10,400 L3 15 €300 €15,600 Hosting 6 €120 €6240 Network 6 €120 €6240 CMS 10 €200 €10,400 Total 55 €1,340 €69,680 Conservative estimates assuming €20/hour
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How much revenue did the business lose?

No idea

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Typical Day

  • 1. Open 30 new tickets
  • 2. Make 300 phone calls
  • 3. Attend executive P1 status update meeting
  • 4. Argue about what a P1 and P2 really is
  • 5. Reprioritize P2 tickets to P1
  • 6. Reprioritize P3 tickets to P2
  • 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
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Things I wish I’d had

  • 1. Automation
  • 2. Collaboration
  • 3. Better Tooling
  • 4. Business Metrics
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Things I wish I’d done

  • 1. Baseline where I started
  • 2. Measured my progress
  • 3. Calculated Business Impact
  • 4. Promote success not problems
  • 5. Proved my value
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Present Day

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SLIDE 30 Web server 1 Internet Firewall Load Balancer Web server 2 Database
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Key:

= bad = not bad

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A simple travel search...

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SLIDE 33 Assume $1 per server/hour and 1,000 Servers for the application. $1.72m/year $860k/year $4.3m/year

How much are you going to spend in the Cloud?

20% 10% 50%

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tools can be helpful

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right tools right hands right use

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Automatically map your application

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Executed code diagnostics

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SLIDE 38 * Screenshot from US e-Commerce AppDynamics Customer Application Revenue Application Errors Application Response Time $64,499 per min $11,987 per min 10.1 s 100 ms

Correlate business metrics with your metrics

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Time is Money.

Automation = ??

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Infrastructure automation

How much time and € do these tools save?

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Deployment automation

How much time and € do these tools save?

Fabric

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Monitoring tools

How much time and € do these tools save?

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Collaboration = ??

Productivity saves time Time is money.

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DevOps Tasks Annual Cost € Annual Benefit € Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ?

Total X Y

Your DevOps Value

€ Y - Y - X

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Tell the Business how much you save them.

DevOps

Automation & collaboration

Time Money = =

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