Customer Performance Jim Warner University of California Santa Cruz - - PowerPoint PPT Presentation

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Customer Performance Jim Warner University of California Santa Cruz - - PowerPoint PPT Presentation

Wireless Carrier Claims versus Customer Performance Jim Warner University of California Santa Cruz March 2014 Exaggerated claims might have an economic impact. What about over subscription reducing performance during high use? What is


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Wireless Carrier Claims versus Customer Performance

Jim Warner University of California Santa Cruz March 2014

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Exaggerated claims might have an economic impact.

 What about over subscription reducing

performance during high use?

 What is the effect of indoor v outdoor coverage?

Great questions, but not in 10 minutes.

 FCC and CPUC will employ crowd source

approach to get data.

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Claim: almost perfect LTE

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Small LTE extended area

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Verizon reports to the CPUC

 Border shows 5 sq

mile survey area

 Claim: 10-25 Mb/s up  Claim: 3-6 Mb/s down  Elevation: 400 ft to

sea level

 Area has 6 cell sites

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Survey method

 Verizon LTE 7 inch

tablet

 Measurement at

every street intersection

 No do overs  Ookla speed test

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Links

 Data for each measured point: upload and

download speed, ping time and coords http://people.ucsc.edu/~warner/verizon-SC.kml http://people.ucsc.edu/~warner/verizon.CSV

 Test of building envelope penetration

http://people.ucsc.edu/~warner/in-bldg

 CPUC data in KML format

http://people.ucsc.edu/~warner/mobile-test