CSO Orientation Program April 17, 2017 Osvaldo L. Gratacs Vice - - PowerPoint PPT Presentation

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CSO Orientation Program April 17, 2017 Osvaldo L. Gratacs Vice President and Compliance Advisor Ombudsman (CAO) WHAT IS CAO? Independent accountability mechanism for IFC and MIGA the private sector arms of the World Bank Group. CAO

SLIDE 1

Osvaldo L. Gratacós

Vice President and Compliance Advisor Ombudsman (CAO)

CSO Orientation Program

April 17, 2017

SLIDE 2

WHAT IS CAO?

Independent accountability mechanism for IFC and MIGA– the private sector arms of the World Bank Group. CAO addresses complaints from project- affected communities. CAO works with civil society

rganizations that support local

communities.

SLIDE 3

Channel of accountability for project- affected people

WHERE CAO INTERACTS

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WHAT COMPLAINTS CAN CAO ACCEPT?

1. IFC or MIGA project
2. Social & environmental issues
3. Complainants believe they are, or may be,

impacted by the project IFC Policy framework informs CAO’s work.

SLIDE 5

IFC POLICY FRAMEWORK

Policy on Environmental and Social Sustainability
Performance Standards 1-8:
1. Assessment and Management of Environmental and Social Risks and Impacts
2. Labor and Working Conditions
3. Resource Efficiency and Pollution Prevention
4. Community Health, Safety, and Security
5. Land Acquisition and Involuntary Resettlement
6. Biodiversity Conservation and Sustainable Management of Living Natural

Resources

7. Indigenous Peoples
8. Cultural Heritage
Policy on Access to Information

Access the policies at: www.ifc.org/sustainability

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CAO’S THREE FUNCTIONS

Achieving remedy
Dialogue
Clients and

communities

Determining IFC/MIGA

compliance

IFC/MIGA project

impacts

Independent advice
Improving performance

SLIDE 7

ISSUES IN CAO COMPLAINTS

TOP THREE CATEGORIES OF ISSUES RAISED IN CAO COMPLAINTS, FY2016

SLIDE 8

CASES BY SECTOR, FY2016

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Honduras: Dinant

IFC investments in palm oil sector

CASE EXAMPLES

Global: Financial Intermediaries

IFC investments in commercial banks, insurance companies, leasing companies, and private equity funds

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CAO ADVISORY WORK

e.g. CAO grievance mechanism toolkit: www.cao-grm.org

Important resource for

learning

Improving performance
f IFC/MIGA

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Compliance Advisor Ombudsman (CAO) 2121 Pennsylvania Avenue NW Washington, DC 20433, USA Email: CAO@worldbankgroup.org Phone: +1 202 458 1973 Fax: +1 202 522 7400 www.cao-ombudsman.org https://twitter.com/CAOoffice https://www.facebook.com/CAOoffice