CREATING SPACE TO BE AWESOME QCon London March 2017 Meri - - PowerPoint PPT Presentation

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CREATING SPACE TO BE AWESOME QCon London March 2017 Meri - - PowerPoint PPT Presentation

Mar 23, 2023 577 likes •1.16k views

CREATING SPACE TO BE AWESOME QCon London March 2017 Meri Williams, ChromeRose @Geek_Manager http://www.flickr.com/photos/kodomut/3667608102/ Meri Williams, ChromeRose @Geek_Manager Meri Williams, ChromeRose @Geek_Manager WE ALL HATE BAD

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Meri Williams, ChromeRose @Geek_Manager

CREATING SPACE TO BE AWESOME

QCon London March 2017

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Meri Williams, ChromeRose @Geek_Manager

http://www.flickr.com/photos/kodomut/3667608102/

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

WE ALL HATE BAD BOSSES WE DESCRIBE THEM AS

  • Clueless
  • Empty suits
  • Pointless
  • Seagulls
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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

https://twitter.com/Caterina/status/6715084157

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Meri Williams, ChromeRose @Geek_Manager

Traditional management beliefs are a pile of crap

http://commons.wikimedia.org/wiki/File:Elephant_Dung.JPG

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Meri Williams, ChromeRose @Geek_Manager

PUT DOWN YOUR SWORD. YOU ARE NOT A ROMAN GENERAL.

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Meri Williams, ChromeRose @Geek_Manager

WHAT DOES WORK?

Sooo….

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Meri Williams, ChromeRose @Geek_Manager

Across industries, across countries, the best performing teams answer certain questions positively

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Meri Williams, ChromeRose @Geek_Manager

Predictors of High Performance

1. Do I know what is expected of me at work? 2. Do I have the materials & equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last 7 days, have I received recognition or praise for good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who cares about my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel like my work is important? 9. Are my co-workers committed to doing quality work?

  • 10. Do I have a best friend at work?
  • 11. In the last 6 months, have I talked with someone about my development?
  • 12. At work, have I had opportunities to learn and grow?
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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

UNDERSTAND MOTIVATION

  • Purpose
  • Autonomy
  • Mastery
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Meri Williams, ChromeRose @Geek_Manager

MOTIVATION =

+ PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?)

  • ANY NEGATIVE FACTORS THAT DETRACT
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Meri Williams, ChromeRose @Geek_Manager

Predictors of High Performance (remix)

PURPOSE

  • Does the

mission/purpose of my company make me feel like my work is important? AUTONOMY

  • Do I know what is

expected of me at work?

  • At work, do my
  • pinions seem to

count? MASTERY

  • Do I have the materials & equipment I

need to do my work right?

  • At work, do I have the opportunity to do

what I do best every day?

  • Is there someone at work who cares about

my development?

  • Are my co-workers committed to doing

quality work?

  • In the last 6 months, have I talked with

someone about my development?

  • At work, have I had opportunities to learn

and grow?

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Meri Williams, ChromeRose @Geek_Manager

And What Else?

OTHER FACTORS:

  • In the last 7 days, have I received recognition or praise for good work?
  • Does my supervisor, or someone at work, seem to care about me as a

person?

  • Do I have a best friend at work?

ESSENTIALLY, AM I RESPECTED & REWARDED HERE? CAN I BE MYSELF AND SUCCEED HERE? I CALL THIS INCLUSION.

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Meri Williams, ChromeRose @Geek_Manager

“DO I HAVE THE OPPORTUNITY TO DO WHAT I DO BEST EVERY DAY?”

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Meri Williams, ChromeRose @Geek_Manager

WE NEED TO STOP LEVELLING PEOPLE OUT TO EQUAL CONSISTENT MEDIOCRITY AND INSTEAD FOCUS ON GETTING THE MOST OUT OF DIFFERENCE

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Meri Williams, ChromeRose @Geek_Manager

WE ARE NOT INTERCHANGEABLE RESOURCE UNITS

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Meri Williams, ChromeRose @Geek_Manager

WE ARE COLOURS … OR FLAVOURS WE ARE BETTER IN COMPLEMENT, IN CONCERT WITH EACH OTHER

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

WHAT IF WE THINK OF PEOPLE AND ROLES AS A MATTER OF CASTING?

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Meri Williams, ChromeRose @Geek_Manager

HOW DO WE ASSEMBLE A GREAT TEAM WITH COMPLEMENTARY ABILITIES?

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

FIRST, WE CREATE SPACE FOR THEM TO BE AWESOME

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Meri Williams, ChromeRose @Geek_Manager

EVERY PERSON IS CAPABLE OF VIRTUOSITY

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Meri Williams, ChromeRose @Geek_Manager

SPACE TO BE AWESOME =

+ PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) + INCLUSION (Do I BELONG HERE?)

  • ANY NEGATIVE FACTORS THAT DETRACT
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Meri Williams, ChromeRose @Geek_Manager

CREATE SPACE FOR EVERYONE TO BE THE BEST THEY CAN BE

Our mission whether manager or leader or individual contributor…

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Meri Williams, ChromeRose @Geek_Manager

Ask Yourself

  • Do my people know WHY we are doing

this?

  • Do my people get a say in the WHAT? In

doing the right thing?

  • Do my people get opportunities to do

the thing right? And to get better at the HOW?

  • Do we do a good job of making all our

different people feel included & like they BELONG HERE? (PURPOSE) (AUTONOMY) (MASTERY) (INCLUSION)

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Meri Williams, ChromeRose @Geek_Manager

Predictors of High Performance (remix)

PURPOSE

  • Does the mission/purpose of my company

make me feel like my work is important? AUTONOMY

  • Do I know what is expected of me at

work?

  • At work, do my opinions seem to count?

INCLUSION:

  • In the last 7 days, have I received

recognition or praise for good work?

  • Does my supervisor, or someone at work,

seem to care about me as a person?

  • Do I have a best friend at work?

MASTERY

  • Do I have the materials &

equipment I need to do my work right?

  • At work, do I have the
  • pportunity to do what I do best

every day?

  • Is there someone at work who

cares about my development?

  • Are my co-workers committed to

doing quality work?

  • In the last 6 months, have I

talked with someone about my development?

  • At work, have I had
  • pportunities to learn and

grow?

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Meri Williams, ChromeRose @Geek_Manager

WHAT DOES THIS MEAN DAY-TO- DAY, WEEK-TO-WEEK?

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

PROTECT PURPOSE

BE A TRANSLATOR – MAKE PURPOSE, STRATEGY & DIRECTION MAKE SENSE CONNECT WHAT PEOPLE ARE DOING (AND CAN DO!) TO OVERALL IMPORTANT PURPOSE

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Meri Williams, ChromeRose @Geek_Manager

ENABLE AUTONOMY & MASTERY

Skills/Knowledge Direction

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Meri Williams, ChromeRose @Geek_Manager

Skills/Knowledge Direction

Know what to do, don’ t have all the skills to do it Know what to do and equipped to do it Got skills, need direction Huh? Where are we? What are we doing?

CLUE / SKILLS MATRIX

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Meri Williams, ChromeRose @Geek_Manager

What’s Needed

Skills/Knowledge Direction

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

WE’RE GOOD AT WHAT WE PRACTICE, PROVIDING WE CAN LEARN FROM IT

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Meri Williams, ChromeRose @Geek_Manager

DELIBERATE PRACTICE

  • You must be motivated to attend to the task and exert effort

to improve your performance.

  • The design of the task should take into account your pre-

existing knowledge so that the task can be correctly understood after a brief period of instruction.

  • You should receive immediate informative feedback and

knowledge of results of your performance.

  • You should repeatedly perform the same or similar tasks.
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Meri Williams, ChromeRose @Geek_Manager

MODELS OF DELIBERATE PRACTICE

  • Sports Model – analogous to conditioning
  • Chess Model – what did the grand master do?
  • Music Model – chunking & mental rehearsal
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Meri Williams, ChromeRose @Geek_Manager

IS THE WORK DESIGNED IN A WAY THAT MAKES IT EFFECTIVE DELIBERATE PRACTICE? CHALLENGING? FEEDBACK? LEARNING?

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Meri Williams, ChromeRose @Geek_Manager

CULTIVATE INCLUSION

Help people to succeed as themselves. Best predictor of recruitment AND retention? Someone’s ability to agree with:

“Someone like me can be successful here”

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager

I’m A Bit of a Diversity Statistic

q Woman… (working in tech) q Gay… q Foreign… q Employed (this is a bad thing if you’re foreign…) q Disabled… q Atheist… q BUT grew up hugely aware of (unasked & undeserved) privilege I had growing up white in Apartheid South Africa.

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Meri Williams, ChromeRose @Geek_Manager

My childhood was FULL of signs like these Horrible & horrific but impossible to escape

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I CANNOT DENY THAT PRIVILEGE

In fact, the most useful thing I can do is assess, understanding & acknowledge that privilege … and then do something with it

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Meri Williams, ChromeRose @Geek_Manager

Craft Inclusive Environments

1. Am I EXPECTED here? 2. Am I RESPECTED here? 3. Can I BE MYSELF and BE SUCCESSFUL here?

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Meri Williams, ChromeRose @Geek_Manager

SWEAT THE “SMALL” STUFF

Autonomy, mastery & purpose can’t overrule or compensate for poor tools / environment / lack of inclusion / lack of caring forever

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Meri Williams, ChromeRose @Geek_Manager

SPACE TO BE AWESOME =

+ PURPOSE (Do I believe in WHY?) + AUTONOMY (Do I get a say in WHAT?) + MASTERY (Am I proud of HOW?) + INCLUSION (Do I BELONG HERE?)

  • ANY NEGATIVE FACTORS THAT DETRACT
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Meri Williams, ChromeRose @Geek_Manager

EVERY ROLE IS CAPABLE OF VIRTUOSITY

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Meri Williams, ChromeRose @Geek_Manager

GO! SHAPE/MAKE SPACE BE AWESOME BE INCLUSIVE

And thank you for participating J Need help? meri@chromerose.co.uk

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Meri Williams, ChromeRose @Geek_Manager

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Meri Williams, ChromeRose @Geek_Manager