Creating Response Awareness: From the BIA to Enhanced Training Jeff - - PowerPoint PPT Presentation

▶
creating response awareness
SMART_READER_LITE
LIVE PREVIEW

Creating Response Awareness: From the BIA to Enhanced Training Jeff - - PowerPoint PPT Presentation

Sep 19, 2023 209 likes •508 views

Creating Response Awareness: From the BIA to Enhanced Training Jeff Hamilton Nexis Emergency Solutions A Mead Group Company Bay Area Emergency Managers Conference 2017 Genentech Event Center, South San Francisco, CA Competence IS ISO

slide-1
SLIDE 1

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Creating Response Awareness:

From the BIA to Enhanced Training

Jeff Hamilton Nexis Emergency Solutions A Mead Group Company

slide-2
SLIDE 2

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Competence – IS ISO 22301 Sect 7.2 .2

“The organization shall determine the necessary competence

  • f person(s) doing work under its control that affects its

performance”

slide-3
SLIDE 3

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness: U Understanding The Big Picture

slide-4
SLIDE 4

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

The Event …

slide-5
SLIDE 5

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Company: “Allied Compensation”

slide-6
SLIDE 6

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .
  • test

Allied Compensation

  • 200 employees
  • 12 ERT members
  • Two buildings
  • Building A – Customer service,

Admin, Data Center

  • Building B – Mail room, marketing
  • Completed risk assessment
  • Typical risks for the area for office

environment

  • Identified policy and procedures risks
  • Known flood plain
  • Supply resources on site

Bldg A Bldg B Supplies

slide-7
SLIDE 7

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

Allied Compensation Flood Plain Data

slide-8
SLIDE 8

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

7:00 am

  • Has been raining steadily all week
  • Ground is saturated
  • Forecasted heavy rain later in the

morning

slide-9
SLIDE 9

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

10:58 am

  • Massive downpour
  • Water heading towards site
  • Regional event, first responders busy
slide-10
SLIDE 10

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

11:02 am

  • ERT mobilized
  • Decision to move employees to east side

higher ground

  • Decision to protect buildings
slide-11
SLIDE 11

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

11:15 am

  • Employees getting cold and wet
  • New sandless sandbags deployed from

supply cache

  • Volunteers sent to get ponchos,

emergency blankets, food from cache

slide-12
SLIDE 12

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

11:22 am

  • Volunteers return saying they can’t find

the required supplies

  • ERT start laying out sandbags at entrance

to buildings A & B

  • Waters continue to rise
slide-13
SLIDE 13

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

11:35 am

  • Water rising fast, about to overtake both

entrances.

  • Team is asking for more bags
  • Parts of the sand bag wall is collapsing in.
  • People unable to leave because cars are

flooded.

slide-14
SLIDE 14

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

11:50 am

  • Bill from facilities mentions they have a

backhoe and could probably get dirt from the hill on the west side.

  • Water now pours into building B
  • Team discusses moving bags from B to A

since building is starting to flood.

slide-15
SLIDE 15

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .

The Results:

  • Building A and B flooded
  • Building A is not as bad
  • Cold and wet employees
  • Difficult to get people home due to car

situation

  • Looking for site facilities restoration

company to dry out facilities

slide-16
SLIDE 16

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Post Event – Lessons Learned

slide-17
SLIDE 17

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Post Event – Continuous Im Improvement

slide-18
SLIDE 18

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

  • .

How could knowledge, awareness, and competency in this scenario change the

  • utcome?
slide-19
SLIDE 19

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

In Internal Awareness

slide-20
SLIDE 20

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

“Houston, we have a problem……”

slide-21
SLIDE 21

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

“Houston, we have a problem……”

slide-22
SLIDE 22

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

In Internal: Awareness & Knowledge Solutions

  • Time
  • Details
  • Communication
  • Alternatives
slide-23
SLIDE 23

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Ext xternal Awareness

slide-24
SLIDE 24

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

What’s a BIA got to do with it? Sharing: Awareness & Knowledge Solutions

slide-25
SLIDE 25

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .
  • test

Allied Compensation

  • Two buildings
  • Building A – Customer

service, Admin, Data Center

  • Building B – Mail room,

Marketing

Bldg A Bldg B Supplies

slide-26
SLIDE 26

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Awareness Big Picture

  • .
  • test

Allied Compensation

  • Two buildings
  • Building A – Customer

service, Admin, Data Center

  • Building B – Mail room,

Marketing

Bldg A Bldg B Supplies

  • Mail Room - highest priority
  • RTO Objective - 24 hrs
slide-27
SLIDE 27

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

  • .
  • test

External Awareness Affecting Outcome…

  • Prioritization / Focus
  • Mitigation
  • Shared input
  • Expedited communication
slide-28
SLIDE 28

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

The Big Picture – Key Take-Aways

  • Awareness, Knowledge, Competency

=

  • Effective Response
  • Support Recovery &

Crisis Management

slide-29
SLIDE 29

Bay Area Emergency Managers Conference 2017

Genentech Event Center, South San Francisco, CA

Thank you!

Speaker: Jeff Hamilton Company: Nexis Emergency Solutions Contact Info: jhamilton@nexisemergency solutions.com 925-829-0350