Creating Agreement Creating Agreement ip ersh Collaborative - - PowerPoint PPT Presentation

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Creating Agreement

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Creating Agreement

Collaborative Problem Solving in Early I i d S i l Ed i

Partn

Intervention and Special Education

EA P E/ ID ADRE CA

ip

J i tl D l d B

ersh

Jointly Developed By:

Partn

T he Co nso rtium F

• r

A i t Di t T he I DE A Pa rtne rship

EA P

Appro pria te Dispute Re so lutio n I n Spe c ia l E duc a tio n (CADRE ) Pro je c t (a t NASDSE )

E/ ID ADRE

With funding fro m the US De pa rtme nt o f E duc a tio n, Offi f S i l E d ti P (OSE P)

CA

Offic e o f Spe c ia l E duc a tio n Pro g ra ms (OSE P)

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Development Team

The following individuals & organizations participated

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The following individuals & organizations participated in the development of this presentation

Ame r

ic an Assoc iation of Sc hool Administr ator s

Partn

Ca ro l Aue r

Ame r

ic an Oc c upational T he r apy Assoc iation (AOT A)

EA P

Ca ro l Gryde

Consor

tium for Appr

• pr

iate Dispute Re solution in E duc ation (CADRE )

L

• ni E

llio tt

E/ ID

L

• ni E

llio tt

Philip Mo se s Ma rsha ll Pe te r Jo hn Re ima n

Ri h d Z ll

ADRE

Ric ha rd Ze lle r

• IDE

A Par tne r ship

Jo a nne Ca shma n T

e rry Ja c kso n

CA

y

F

ie sta E duc ativa

L

• re na Mo ra le s

ip

Development Team (cont.)

The following individuals & organizations participated

ersh

The following individuals & organizations participated in the development of this presentation

National Counc il on Inde pe nde nt L

iving

Partn

Ma ure e n Ho llo we ll

National E

duc ation Assoc iation (NE A)

Judy Ric ha rds

Ne w Yor

k L

• ng Island F

amilie s T

• ge the r

(L IF T )

EA P

Ne w Yor

k L

• ng Island F

amilie s T

• ge the r

(L IF T )

He le ne F

a llo n

Sc hool Soc ial Wor

k Assoc iation of Ame r ic a (SSWAA)

Ste ve Butto n

E/ ID

State wide Par

e nt Advoc ac y Ne twor k (SPAN)

Dia na MT

K Autin

Wisc onsin F

amily Assistanc e Ce nte r for E duc ation, T r aining & Suppor ts (F ACE T S)

ADRE

T r aining & Suppor ts (F ACE T S)

Ne lsinia Ra mo s

Wisc onsin Spe c ial E

duc ation Me diation Syste m

Nissa n Ba r-L

e v

CA

ssa a e

Ja n Se ra k

ip CADRE/IDEA Partnerships Di R l i W k Vi i ersh Dispute Resolution Workgroup Vision

E

duc a tio na l o utc o me s will b e impro ve d

Partn

E

duc a tio na l o utc o me s will b e impro ve d whe n fa milie s, sc ho o ls a nd se rvic e pro vide rs a re wo rking to g e the r

EA P

p g g e ffe c tive ly.

Pro visio n o f tra ining a nd e duc a tio na l

E/ ID

• ppo rtunitie s to a dive rse g ro up o f

sta ke ho lde rs e nha nc e s the c a pa c ity to i ll b ti b l l i

ADRE

e ng a g e in c o lla b o ra tive pro b le m so lving a nd sha re d le a rning tha t is re spo nsive to individua l stude nts’ ne e ds

CA

individua l stude nts ne e ds.

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CONFLICT

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CONFLICT

Partn EA P

Wha t do e s the wo rd “c o nflic t” b i t i d?

E/ ID

b ring to mind?

ADRE CA

ip

Conflict

ersh

E

xpre sse d strug g le

Partn

T

wo o r mo re pe o ple

I

nte rde pe nde nt

EA P

Stro ng e mo tio n Pe rc e ive d b lo c ka g e

E/ ID

Needs Values

ADRE CA

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The Five Conflict Handling Modes

ersh

Controlling Collaborating

Partn

• als

Compromising

EA P

• nal Go

Compromising

E/ ID

Perso

ADRE

Accommodating Avoiding

CA

Relationship Goals

Source: Thomas Killmann

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Avoiding

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g

Wha t is it:

Partn

Una sse rtive a nd unc o o pe ra tive Side ste p, po stpo ne , o r withdra w

fro m the issue fo r the pre se nt time

• als

EA P

fro m the issue fo r the pre se nt time

Whe n to use it?

Whe n po te ntia l ha rm o utwe ig hs

• nal Go

E/ ID

g b e ne fits to re so lve

Whe n time is ne e de d to c o lle c t

info rma tio n o r c o o l do wn Perso

ADRE

info rma tio n o r c o o l do wn

CA

Relationship Goals

ip

Accommodating

ersh

Wha t is it?

Partn

Sa c rific e yo ur o wn pe rso na l g o a ls

to sa tisfy the c o nc e rns o f the

• the r(s)
• als

EA P

• the r(s)

Yie ld to a no the r po int o f vie w

Whe n to use it?

• nal Go

E/ ID

Whe n to use it?

Whe n re la tio nships a re mo st impo rta nt

Re a c h a q uic k, te mpo ra ry so lutio n

Perso

ADRE CA

Relationship Goals

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Controlling

ersh

Wha t is it?

Pursue o wn e nds witho ut

Partn

Pursue o wn e nds witho ut

a g re e me nt o f o the rs

Ac hie ving o ne ’ s pe rso na l g o a ls

• als

EA P

pa ra mo unt

Whe n to use it?

Whe n unpo pula r a c tio ns must b e

• nal Go

E/ ID

p p imple me nte d

Whe n yo ur fa mily o r o rg a niza tio n’ s

we lfa re is a t sta ke Perso

ADRE

we lfa re is a t sta ke

CA

Relationship Goals

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Compromising

ersh

Wha t is it?

F

ind e xpe die nt mutua lly

Partn

F

ind e xpe die nt, mutua lly a c c e pta b le a lte rna tive

Bo th pa rtie s g ive up so me thing

• als

EA P

p g p g

Whe n to use it?

Whe n two pa rtie s o f e q ua l po we r

a re stro ng ly c o mmitte d to mutua lly

• nal Go

E/ ID

a re stro ng ly c o mmitte d to mutua lly e xc lusive g o a ls

T

• a c hie ve te mpo ra ry so lutio ns to

Perso

ADRE

p y c o mple x issue s

CA

Relationship Goals

ip

Collaborating

ersh

g

Wha t is it?

I

de ntifying c o nc e rns o f e a c h

Partn

I

de ntifying c o nc e rns o f e a c h pe rso n a nd finding a lte rna tive s tha t me e t b o th se ts o f ne e ds

F

inding a so lutio n tha t fully sa tisfie s

• als

EA P

g y ne e ds a nd c o nc e rns o f b o th pe o ple

Whe n to use it?

• nal Go

E/ ID

Whe n re la tio nships & issue s a re b o th

impo rta nt

T

• g a in c o mmitme nt a nd

t f hi h lit Perso

ADRE

a c c e pta nc e fo r a hig h-q ua lity de c isio n

CA

Relationship Goals

ip

The Five Conflict Handling Modes

ersh

Controlling Collaborating

Partn

• als

Compromising

EA P

• nal Go

Compromising

E/ ID

Perso

ADRE

Accommodating Avoiding

CA

Relationship Goals

Source: Thomas Killmann

ip

Costs of Conflict

ersh

Costs of Conflict

F

ina nc ia l c o sts

Partn

E

duc a tio na l c o sts: ta ke s e ne rg y a wa y fro m instruc tio n, c a n inte rfe re with d d i t

EA P

ne e de d c o nsiste nc y

Huma n c o sts: stre ss, b urno ut, ma rita l

disc o rd

E/ ID

disc o rd

Re la tio nships: hurts re la tio nships a mo ng

pe o ple who ha ve to wo rk to g e the r

ADRE

pe o p e

• a e o
• g e

e

So c ie ta l c o sts: pa re nts, fa milie s, sc ho o ls

divide d; b a d pre ss fo r spe c ia l e duc a tio n; i d t iti

CA

misse d o ppo rtunitie s

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Power Imbalances

ersh

I

nhe re nt in c o nflic t:

Partn

Ac tua l a nd pe rc e ive d po we r ma y diffe r Pa rtic ipa nts ma y no t b e e q uippe d/ suppo rte d to

pa rtic ipa te e ffe c tive ly ma y no t b e a b le to pa rtic ipa te

EA P

p p y y p p e ffe c tive ly

Cultura l diffe re nc e s ma y c o ntrib ute

E/ ID

Addre ssing Po we r I

mb a la nc e s

We ll-fa c ilita te d pro c e sse s a nd tra ine d pa rtic ipa nts

ADRE

All vo ic e s e nc o ura g e d, suppo rte d, a nd we lc o me d Re la tio nships we ll-b uilt he lp o ve rc o me imb a la nc e

CA

ip ersh Partn

Wha t e lse c a n he lp re duc e po we r

EA P

Wha t e lse c a n he lp re duc e po we r imb a la nc e s?

E/ ID ADRE CA

ip ersh Partn EA P

Listening

E/ ID ADRE CA

ip ersh

“Se e k first to

Partn

Se e k first to unde rsta nd, the n to b e d t d ”

EA P

unde rsto o d.”

E/ ID

Ste phe n Co ve y, “Ha b it 5”

ADRE

Se ve n Ha b its o f Hig hly E ffe c tive Pe o ple

CA

ip

Ch t i ti f G d Li t i

ersh

Characteristics of Good Listening

T

hink o f a time whe n so me o ne liste ne d

Partn

T

hink o f a time whe n so me o ne liste ne d to yo u.

Wha t did he / she do tha t ma de yo u

EA P

Wha t did he / she do tha t ma de yo u

fe e l he / she wa s liste ning ?

Wha t wa s his/ he r a ttitude to wa rd yo u?

E/ ID

a a s s/ e a ude o a d yo u?

ADRE CA

ip

Listening

ersh

Listening

F

• llo wing the tho ug hts a nd fe e ling s o f

Partn

F

• llo wing the tho ug hts a nd fe e ling s o f
• the rs to unde rsta nd wha t the y a re

sa ying fro m the ir pe rspe c tive , fra me o f

EA P

y g p p re fe re nc e , o r po int o f vie w.

E/ ID

Dignity and Respect

ADRE

Dignity and Respect

CA

ip ersh Partn EA P E/ ID ADRE

The Chinese characters that make up the verb “to listen” tell us thi b t thi kill

CA

something about this skill.

ip

Listening and Problem Sol ing

ersh

Listening and Problem Solving

So me time s spe a ke rs just ne e d to b e

Partn

So me time s spe a ke rs just ne e d to b e

he a rd

So me time s liste ning c le a rs up c o nfusio n

EA P

So me time s liste ning c le a rs up c o nfusio n So me time s liste ning ide ntifie s a ne e d fo r

pro b le m so lving

E/ ID

p o b e so g

ADRE CA

ip

Reflecti e Listening

ersh

Reflective Listening

T

he HE ART

• f liste ning is:

Partn

T

he HE ART

• f liste ning is:

E MPAT HY, CARI NG & RE SPE CT

Ma in rule :

EA P

Ma in rule :

K E E P T HE F OCUS ON T HE OT HE R

Ba sic skill c luste rs fo r re fle c tive liste ning

E/ ID

Ba sic skill c luste rs fo r re fle c tive liste ning

Atte nding F

• llo wing

ADRE

Re spo nding

CA

ip

Reflecti e Listening Skills

ersh

Reflective Listening Skills

Atte nding Skills

Partn

Atte nding Skills

Po sture Co nta c t (dista nc e , e ye s, to uc h)

G t

EA P

Ge sture s I

nte re ste d Sile nc e

E

ng a g e me nt Skills

E/ ID

g g

Ac kno wle dg e me nt Re spo nse s Ope n-E

nde d Que stio ns

Re spo nding Skills

ADRE

Re spo nding Skills

Re fle c ting Co nte nt Re fle c ting F

e e ling

CA

Re fle c ting Me a ning (Co nte nt linke d with fe e ling )

ip

C t i R

ersh

Certain Responses …

De ra il the c o nve rsa tio n

Partn

De ra il the c o nve rsa tio n T

a ke the fo c us o ff the o the r

Blo c k the o the r fro m finding a so lutio n

EA P

Blo c k the o the r fro m finding a so lutio n L

• we r the o the r’ s se lf-e ste e m

Dista nc e yo ur se lf fro m the o the r

E/ ID

Dista nc e yo ur se lf fro m the o the r Diminish the o the r’ s mo tiva tio n

ADRE CA

ip

High Risk Responses

ersh

High Risk Responses

Se nding So lutio ns E va lua ting Withdra wing

Partn

Se nding So lutio ns

Orde ring T

hre a te ning g

Judg ing Pra ising

g

Re a ssuring Dive rting

EA P

Mo ra lizing Advising Na me -Ca lling Dia g no sing

E/ ID

L

• g ic a lly Arg uing

Que stio ning

ADRE

Takes the focus off the other person

CA

ip

Listening is a disciplined skill

ersh

Listening is a disciplined skill

Partn

Yo u c a n’ t do two thing s a t o nc e

EA P

Yo u c a n t do two thing s a t o nc e if o ne o f the m is liste ning .

E/ ID ADRE CA

ip ersh Partn EA P

Positions & Interests

E/ ID ADRE CA

ip

P iti & I t t

ersh

Positions & Interests

Partn

Position

Yo ur po sitio n re fle c ts WHATyo u wa nt.

EA P

I t t

E/ ID

Inte r e st

Yo ur unde rlying inte re st(s) re fle c t(s) WHY yo u c ho se tha t po sitio n

ADRE

yo u c ho se tha t po sitio n.

CA

ip

Identify Interests: Identify Interests:

ersh

y Yours & Theirs Yours & Theirs

Partn

Position… WHAT ? Inte r e st… WHY?

EA P

Jeanie Henderson

E/ ID ADRE CA

ip

Sample Positions:

ersh

Sample Positions:

Partn

“I wa nt yo u to pla c e my da ug hte r in the ne ig hb o ring Sc ho o l Distric t’ s L D pro g ra m.”

“I

wa nt my so n re mo ve d fro m this spe c ia l e duc a tio n

EA P

y p c la ssro o m.”

“Yo ur so n c a n no t ha ve the sa me a ide fro m la st ye a r.” “I

wa nt the sc ho o l distric t to purc ha se a la pto p fo r my

E/ ID

• I

wa nt the sc ho o l distric t to purc ha se a la pto p fo r my so n.”

“Yo ur da ug hte r will o nly ha ve Spe e c h & L

a ng ua g e se rvic e s o nc e a we e k ”

ADRE

se rvic e s o nc e a we e k.

CA

ip

Searching for the Interests

ersh

g

Always ask the “Why” que stion as you se ar c h

Partn

for the inte r e st be hind the position…

“ I

wa nt to unde rsta nd the re a so n(s) fo r

EA P

( ) yo ur re q ue st(s). Ca n yo u te ll me why yo u ha ve c ho se n this pa rtic ula r so lutio n? ”

E/ ID

“Why is this pa rtic ula r so lutio n so impo rta nt

to yo u…? ”

ADRE

to yo u…?

CA

ip

Explain your interests

ersh

p y

T he pur pose of ne gotiation is to se r ve your

Partn

inte r e sts.

Co mmunic a te a nd e xpla in yo ur inte re sts.

EA P

p y

Ma ke yo ur inte re sts c o me a live .

A k l d th th t ’ i t t

E/ ID

Ac kno wle dg e the o the r pa rty’ s inte re sts. Sha re yo ur inte re sts a nd re a so ning first a nd

ADRE

g pro po sa ls la te r.

CA

Adapted from Roger Fisher and William Ury (1981), Getting to Yes, Negotiation Agreement without Giving In .

ip S mmar : Interest based Negotiation ersh Summary: Interest-based Negotiation

Aims no t to c ha ng e the o the r pe rso n, b ut to

Partn

c ha ng e ne g o tia tio n b e ha vio r

Shifts fro m ”yo ur po sitio n ve rsus mine ” to “yo u

a nd I ve rsus the pro b le m”

EA P

a nd I ve rsus the pro b le m

I

nvo lve s a mutua l e xplo ra tio n o f inte re sts to yie ld mo re c re a tive o ptio ns.

E/ ID

Use s o b je c tive c rite ria

ADRE

Adapted from Highnam, K. (2001). Interest-based negotiation, CSSEA 2001 Fall Conference and AGM Surry B C Canada CSSEA; Fisher and Ury Getting to Yes

CA

CSSEA 2001 Fall Conference and AGM. Surry B.C, Canada. CSSEA; Fisher and Ury, Getting to Yes.

ip

Fundamental Value:

ersh

Fundamental Value:

T he stude nt sho uld b e pre se nt a nd

Partn

T he stude nt sho uld b e pre se nt a nd pa rtic ipa te a s muc h a s po ssib le in a ny me e ting re g a rding the ir se rvic e s.

EA P

y g g g

“No thing a b o ut me

E/ ID

No thing a b o ut me witho ut me .”

ADRE CA

ip

Creating Agreement: Th M di ti P

ersh

The Mediation Process

Se tting the Sta g e : E

nviro nme nt, E xpe c ta tio ns, P

Partn

Pro c e ss

E

sta b lish ra ppo rt a nd trust

Uninte rrupte d T

ime fo r e a c h pa rtic ipa nt

EA P

p p p

I

de ntify, c la rify, summa rize issue s

Disc uss issue s a nd liste n fo r c o mmo n g ro und Ge ne ra te po ssib le so lutio ns

E/ ID

Ge ne ra te po ssib le so lutio ns Co nside r po ssib le so lutio ns Build a g re e me nts a lo ng the wa y

ADRE CA

ip ersh

For more information contact

Partn

For more information, contact

CADRE, the National Center on Dispute

EA P

Resolution in Special Education www.directionservice.org/cadre

E/ ID

~&~

ADRE

The IDEA Partnership www.ideapartnership.org

CA