Costa Mesa Sanitary District Citizen Survey Presentation October - - PowerPoint PPT Presentation
Costa Mesa Sanitary District Citizen Survey Presentation October 29, 2019 Opinion Research on Elections and Public Policy Probolsky Research Newport Beach (949) 855-6400 3990 Westerly Place Suite 185 San Francisco (415) 870-8150 Newport
October 29, 2019
Probolsky Research 3990 Westerly Place Suite 185 Newport Beach CA 92660 Newport Beach (949) 855-6400 San Francisco (415) 870-8150 Washington DC (202) 559-0270
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From Saturday, October 19, 2019 to Sunday, October 27, 2019, Probolsky Research conducted a live-interviewer telephone and online survey among residents within Costa Mesa Sanitary District. A total of 500 voters were surveyed (166 by telephone and 334 online). A survey of this size yields a margin of error of +/-4.5%, with a confidence level of 95%. Interviews were conducted with respondents on both landline and mobile phones (54.8%) and were offered in English, Spanish (5%) and Vietnamese (2%) languages. For the online survey phase, we invited participation via email and text message. Security measures precluded individuals from completing the survey more than once and allowed only the designated voter to complete the survey. Online respondents were able to use their computer, tablet or smart phone to participate. Split sample: For questions 31 and 32, we employed a split sample approach, meaning we tested one version of a question among split sample A, 50% of respondents, and a slightly different question with split sample B, 50% of the sample. The sample is divided randomly into halves in order to ensure reliability and validity of the split sample. We use split samples to test the differences between two or more variations in wording of a given question. Split samples provide the opportunity to evaluate the efficacy of certain messages as well as how differently audiences react to the given variations in messages. Probolsky Research applies a stratified random sampling methodology to our sample design, ensuring that the demographic proportions of survey respondents match the demographic composition of Costa Mesa Sanitary District residents. The original sample was compiled by the Orange County Registrar of Voters, supplemented by the District and then enhanced with consumer data to ensure we reached voters on their most current phone numbers and email addresses. Probolsky Research specializes in opinion research on behalf of corporate, election, government, non-profit, and special interest clients.
*Due to rounding, totals shown on charts may not add up to 100%
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Question 1: What is the most important issue facing your community today?
35.2% 15.8% 6.0% 5.2% 4.6% 3.6% 3.6% 2.8% 2.8% 2.6% 2.0% 1.8% 1.8% 0.2% 5.8% 2.8% 2.8% 0.6%
Homelessness Housing affordability/Cost of living Environmental Public safety/Drugs/Crime Government Transportation /Traffic/Roads Immigration/Illegal immigration Education/Schools/Higher education Moral issues Taxes Over population/Controlling growth/Development Jobs/Economy Healthcare Water/Drought Other Nothing Unsure Prefer not to answer
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Question 2: What are your top two sources for news and information?
45.6% 38.8% 38.8% 21.2% 18.8% 11.6% 4.2% 1.2% 1.2% 1.2%
Online news outlet Local television Social media platforms such as Facebook, Nextdoor, Twitter Local radio Newspaper Blog, forum, or other website Something else Nothing Unsure Prefer not to answer
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Question 2_Newspaper: What are your top two sources for news and information?
31.9% 30.9% 9.6% 8.5% 4.3% 3.2% 2.1% 7.4% 1.1% 1.1%
LA Times OC Register NY Times Daily Pilot Washington Post Wall Street Journal (WSJ) Epoch Times Other Unsure Prefer not to answer
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Question 2_Radio: What are your top two sources for news and information?
25.5% 12.3% 11.3% 11.3% 5.7% 3.8% 3.8% 2.8% 1.9% 17.0% 0.9% 2.8% 0.9%
KFI AM 640 NPR KPCC KNX AM 1070 KCRW 89.9 ALT 98.7 The ANSWER AM 870 The Patriot AM 1150 FOX News Other Nothing Unsure Prefer not to answer
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Question 2_Television: What are your top two sources for news and information?
17.5% 16.5% 13.9% 13.4% 12.4% 5.7% 4.1% 2.6% 2.1% 1.5% 6.2% 1.5% 0.5% 2.1%
Channel 5 KTLA Channel 4 NBC Channel 7 ABC Channel 2 CBS FOX 11 CNN PBS Spectrum 1 MSNBC Channel 9 KCAL Other Nothing Unsure Prefer not to answer
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Question 2_OnlineNews: What are your top two sources for news and information?
16.2% 8.8% 7.9% 7.0% 4.8% 4.8% 3.1% 3.1% 2.6% 2.6% 2.2% 2.2% 2.2% 1.8% 1.8% 1.8% 1.8% 1.3% 0.9% 0.9% 19.7% 0.4% 2.2%
CNN Yahoo FOX Google NY Times OC Register LA Times MSN/MSNBC YouTube Drudge Daily Pilot Reddit Washington Post One America News Apple News Democracy Now NPR BBC ABC CBS Other Unsure Prefer not to answer
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Question 2_Website: What are your top two sources for news and information?
19.0% 10.3% 6.9% 5.2% 51.7% 5.2% 1.7%
Reddit CNN Google Nextdoor Other Nothing Unsure
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Question 2_SocialMedia: What are your top two sources for news and information?
39.2% 19.1% 12.4% 7.2% 2.6% 2.1% 1.5% 1.5% 1.0% 1.0% 10.8% 1.0% 0.5%
Facebook Twitter Instagram Next-door YouTube Snapchat Google MSN CNN Reddit Other Nothing Unsure
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Question 2_Something else: What are your top two sources for news and information?
14.3% 14.3% 14.3% 9.5% 23.8% 19.0% 4.8%
News from the internet in general FOX News App Friends and family/Word of mouth Google App Other Nothing Prefer not to answer
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Question 3: Please indicate which if any of these social apps and websites do you use regularly.
54.6% 47.2% 43.6% 27.2% 23.2% 20.8% 13.8% 12.4% 3.8% 12.4% 0.8% 4.2%
Facebook Instagram YouTube LinkedIn Nextdoor Twitter Pinterest Snapchat Other Nothing Unsure Prefer not to answer
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Question 4: Can you tell me the name of the organization or service provider that picks up your trash?
13.0% 11.6% 9.4% 5.8% 2.0% 1.4% 1.2% 0.8% 9.2% 1.4% 22.4% 21.8%
CR&R Waste Management Costa Mesa Sanitary District (CMSD) Costa Mesa Waste Rainbow Ware City of Costa Mesa Newport Mesa Other Nothing Unsure Prefer not to answer
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Question 5: You live within the Costa Mesa Sanitary District (CMSD). Do you know what services Costa Mesa Sanitary District provides?
28.4% 3.0% 1.6% 0.4% 0.4% 16.6% 40.6% 2.6% 6.2% 0.2%
Curbside collection (waste, recycling, composting, bulky items) Sewage Water and water cleaning services Street cleaning Does not service my area/Another provider serves my area Yes/Kind of/A little No Other Unsure Prefer not to answer
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Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
71.6% 5.2% 23.2%
Approve Disapprove Unsure/Prefer not to answer
82.0% 71.6% 4.8% 5.2% 2016 2019 Approve Disapprove
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Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
Strongly 57.3% Somewhat 42.7%
Among those who approve
Strongly 46.2% Somewhat 53.8%
Among those who disapprove Total 71.6% 5.2% 23.2%
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Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
72.0% 71.2% 65.2% 67.3% 67.2% 74.3% 85.3% 21.2% 25.2% 31.5% 25.2% 25.8% 21.6% 11.8% 6.8% 3.6% 3.4% 7.5% 7.0% 4.1% 2.9%
Male Female 18-29 30-39 40-54 55-64 65+ Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
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Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
70.7% 74.0% 66.7% 70.6% 76.0% 71.8% 50.0% 23.9% 21.5% 22.2% 20.6% 20.0% 23.2% 30.0% 5.4% 4.5% 11.1% 8.8% 4.0% 4.9% 20.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
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Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
71.2% 78.3% 80.0% 80.0% 72.7% 66.7% 69.8% 77.7% 80.0% 75.8% 68.6% 75.4% 61.7% 23.3% 21.7% 20.0% 11.3% 9.1% 19.0% 26.6% 17.5% 14.7% 19.8% 26.0% 21.6% 30.5% 5.5% 8.7% 18.2% 14.3% 3.6% 4.8% 5.3% 4.4% 5.4% 3.0% 7.8%
Costa Mesa Newport Beach Unincorporated Called Visited Sent e-mail Did not contact CMSD Phone [NET] Landline Mobile Online [NET] Email Text Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
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Question 7: Thinking specifically, why do you disapprove of the job the Costa Mesa Sanitary District is doing?
19.2% 15.4% 15.4% 11.5% 7.7% 23.1% 3.8% 3.8%
Because they do not offer recycling or composting programs Poor customer service agents/Workers (drivers) Price is too high Streets are not clean Bins are too small/Not enough bins Other Nothing Prefer not to answer
*Responses among the 5.2% who said dissatisfied in Question 6
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
59.4% 18.0% 6.8% 15.8%
Excellent/Good Fair Poor/Very Poor Unsure/Prefer not to answer
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
Excellent 51.2% Good 48.8%
Among those who say good
Very poor 35.3% Poor 64.7%
Among those who say poor Total 59.4% 6.8% 18.0%
15.8%
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
62.8% 56.0% 52.8% 56.1% 57.8% 66.2% 65.7% 18.0% 18.0% 28.1% 13.1% 19.5% 18.9% 11.8% 13.6% 18.0% 14.6% 21.5% 13.3% 12.2% 16.7% 5.6% 8.0% 4.5% 9.3% 9.4% 2.7% 5.9%
Male Female 18-29 30-39 40-54 55-64 65+ Good Fair Unsure/Prefer not to answer Poor
Good Poor
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
55.4% 63.0% 55.6% 55.9% 44.0% 60.6% 40.0% 23.9% 15.4% 11.1% 20.6% 32.0% 17.2% 20.0% 12.0% 15.1% 20.6% 12.0% 15.7% 30.0% 8.7% 6.4% 33.3% 2.9% 12.0% 6.5% 10.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Good Fair Unsure/Prefer not to answer Poor
Good Poor
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
60.0% 47.8% 60.0% 60.8% 65.3% 57.1% 58.7% 62.9% 54.5% 16.9% 34.8% 40.0% 16.9% 18.7% 15.4% 18.6% 17.4% 19.8% 15.9% 17.4% 16.3% 12.0% 19.8% 15.6% 13.2% 18.0% 7.2% 6.0% 4.0% 7.7% 7.2% 6.6% 7.8%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Good Fair Unsure/Prefer not to answer Poor
Good Poor
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Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job?
70.4% 26.9% 67.8% 72.7% 76.2% 54.2% 16.2% 23.1% 20.9% 9.1% 9.5% 19.2% 8.9% 3.8% 7.0% 9.1% 9.5% 18.9% 4.5% 46.2% 4.3% 9.1% 4.8% 7.8%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Good Fair Unsure/Prefer not to answer Poor
Good Poor
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Question 9: Why did you say that CR&R is doing a [poor/very poor] job?
38.2% 17.6% 8.8% 8.8% 5.9% 11.8% 5.9% 2.9%
Don’t trust them to sort out recycling/No recycling bins in my area Inconsistent pick-up times/Too slow/Late pick-up Throw cans around haphazardly/Rush their service Trash in the streets/Garbage pick-up areas Don’t provide my service Other Nothing Prefer not to answer
*Responses among the 6.8% who said poor/very poor in Question 8
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
40.8% 13.2% 46.0%
Important Unimportant Unsure/Prefer not to answer
54.0% 40.8% 30.0% 13.2% 2016 2019 Important Unimportant
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
Very 69.6% Somewhat 30.4%
Among those who say important
Very 31.8% Somewhat 68.2%
Among those who say unimportant Total 40.8% 13.2% 46.0%
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
44.4% 37.2% 39.3% 26.2% 36.7% 48.6% 56.9% 40.0% 52.0% 49.4% 54.2% 47.7% 39.2% 37.3% 15.6% 10.8% 11.2% 19.6% 15.6% 12.2% 5.9%
Male Female 18-29 30-39 40-54 55-64 65+ Important Unsure/Prefer not to answer Unimportant
Important Unimportant
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
42.4% 41.5% 44.4% 32.4% 32.0% 41.5% 30.0% 44.6% 44.7% 33.3% 52.9% 44.0% 46.0% 50.0% 13.0% 13.8% 22.2% 14.7% 24.0% 12.5% 20.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Important Unsure/Prefer not to answer Unimportant
Important Unimportant
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
40.9% 34.8% 60.0% 47.0% 49.3% 45.1% 37.7% 42.5% 32.9% 45.8% 52.2% 40.0% 39.2% 37.3% 40.7% 49.4% 47.3% 51.5% 13.3% 13.0% 13.9% 13.3% 14.3% 12.9% 10.2% 15.6%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Important Unsure/Prefer not to answer Unimportant
Important Unimportant
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Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency?
46.6% 15.4% 48.7% 54.5% 38.1% 37.7% 39.9% 46.2% 34.8% 9.1% 33.3% 49.7% 13.4% 38.5% 16.5% 36.4% 28.6% 12.6%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Important Unsure/Prefer not to answer Unimportant
Important Unimportant
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Question 11_Important: Why is it important for CMSD to stay as an independent special district?
17.2% 9.3% 8.8% 7.8% 6.9% 5.9% 5.9% 5.4% 4.9% 4.9% 2.5% 13.7% 1.5% 4.4% 1.0%
Less for the city to focus on/Prevents government involvement/Reduces regulations It works well as is/Prevent service interruption Allows them to focus on issues under their purview (clean streets, sanitary issues) Independence means work actually gets done/Quick response/Better service Accountability/Transparency/Efficiency Limits the potential for corruption/Prevents funding cuts Non-partisan/Non-political Belief in the free market/Keeps costs down Residents have direct control to make changes Prevents monopoly/Keeps local institutions local/Smaller is good They understand our area/The focus remains local Other Nothing Unsure Prefer not to answer
*Responses among the 40.8% who said important in Question 10
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Question 11_Unimportant: Why is it not important for CMSD to stay as an independent special district?
21.2% 13.6% 7.6% 6.1% 4.5% 21.2% 6.1% 15.2% 4.5%
It doesn't matter if they are independent or not Overall service and efficiency needs to be improved Costs might not improve Need help from the government There could be conflict between board members Other Nothing Unsure Prefer not to answer
*Responses among the 13.2% who said unimportant in Question 10
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
78.0% 6.6% 15.4%
Yes, important No, unimportant Unsure/Prefer not to answer
79.0% 78.0% 15.4% 6.6% 2016 2019 Important Unimportant
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
Very 79.2% Somewhat 20.8%
Among those who say important
Very 30.3% Somewhat 69.7%
Among those who say unimportant Total 78.0% 6.6% 15.4%
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
77.2% 78.8% 80.9% 64.5% 75.8% 85.1% 87.3% 12.4% 18.4% 11.2% 24.3% 18.0% 12.2% 8.8% 10.4% 2.8% 7.9% 11.2% 6.3% 2.7% 3.9%
Male Female 18-29 30-39 40-54 55-64 65+ Yes, important Unsure/Prefer not to answer No, unimportant
Yes, important No, unimportant
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
79.3% 78.1% 66.7% 73.5% 76.0% 78.1% 80.0% 14.1% 16.4% 11.1% 20.6% 16.0% 15.3% 20.0% 6.5% 5.5% 22.2% 5.9% 8.0% 6.7%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Yes, important Unsure/Prefer not to answer No, unimportant
Yes, important No, unimportant
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
79.2% 52.2% 80.0% 74.7% 80.0% 70.3% 79.6% 83.8% 75.4% 14.4% 34.8% 20.0% 14.5% 12.0% 16.5% 15.9% 13.2% 18.6% 6.4% 13.0% 10.8% 8.0% 13.2% 4.5% 3.0% 6.0%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Yes, important Unsure/Prefer not to answer No, unimportant
Yes, important No, unimportant
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Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt?
84.4% 65.4% 85.2% 100.0% 81.0% 77.2% 9.5% 23.1% 7.0% 9.5% 16.2% 6.1% 11.5% 7.8% 9.5% 6.6%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Yes, important Unsure/Prefer not to answer No, unimportant
Yes, important No, unimportant
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Question 13: Why is it important to you that the CMSD does not go into debt?
17.9% 16.4% 12.6% 11.3% 8.2% 4.6% 2.8% 0.3% 20.5% 2.6% 2.6% 0.3%
Debt is bad/Debt can cause many problems Helps keep rates low/Keep costs down Debt could impact services No debt equals good company/Fiscal responsibility Customers/Tax payers don’t have to pay off the debt Debt drains the budget/Debt spending is unsustainable Debt repayment is costly/Interest can go to other projects They should be properly funded Other Nothing Unsure Prefer not to answer
*Responses among the 78% who said important in Question 12
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
83.6% 1.2% 15.2%
Reliable Unreliable Unsure/Prefer not to answer
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
Very 76.3% Somewhat 23.7%
Among those who say reliable
Very 33.3% Somewhat 66.7%
Among those who say unreliable Total 83.6% 1.2% 15.2%
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
85.2% 82.0% 78.7% 78.5% 84.4% 85.1% 91.2% 14.0% 16.4% 19.1% 19.6% 14.1% 14.9% 8.8% 0.8% 1.6% 2.2% 1.9% 1.6%
Male Female 18-29 30-39 40-54 55-64 65+ Reliable Unsure/Prefer not to answer Unreliable
Reliable Unreliable
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
81.5% 85.5% 66.7% 82.4% 88.0% 83.9% 60.0% 14.1% 13.8% 33.3% 17.6% 8.0% 15.1% 40.0% 4.3% 0.6% 4.0% 1.1%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Reliable Unsure/Prefer not to answer Unreliable
Reliable Unreliable
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
83.5% 82.6% 100.0% 86.7% 85.3% 87.9% 82.0% 86.8% 77.2% 15.3% 17.4% 13.3% 14.7% 12.1% 16.2% 11.4% 21.0% 1.3% 1.8% 1.8% 1.8%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Reliable Unsure/Prefer not to answer Unreliable
Reliable Unreliable
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Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District.
93.9% 65.4% 90.4% 81.8% 95.2% 80.8% 5.9% 23.1% 8.7% 9.1% 18.0% 0.3% 11.5% 0.9% 9.1% 4.8% 1.2%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Reliable Unsure/Prefer not to answer Unreliable
Reliable Unreliable
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Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.?
10.2% 87.2% 2.6%
Yes No Unsure/Prefer not to answer
15.6% 10.2% 82.2% 87.2% 2016 2019 Aware Unaware
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Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.?
9.6% 10.8% 10.1% 4.7% 12.5% 12.2% 11.8% 3.2% 2.0% 1.1% 2.8% 1.6% 5.4% 2.9% 87.2% 87.2% 88.8% 92.5% 85.9% 82.4% 85.3%
Male Female 18-29 30-39 40-54 55-64 65+ Yes Unsure/Prefer not to answer No
Yes No
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Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.?
14.1% 10.6% 11.1% 2.9% 10.8% 10.0% 3.3% 2.6% 2.9% 4.0% 2.6% 82.6% 86.8% 88.9% 94.1% 96.0% 86.7% 90.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Yes Unsure/Prefer not to answer No
Yes No
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Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.?
10.6% 4.3% 7.2% 8.0% 6.6% 11.7% 12.6% 10.8% 2.5% 4.3% 1.8% 2.7% 1.1% 3.0% 2.4% 3.6% 86.9% 91.3% 100.0% 91.0% 89.3% 92.3% 85.3% 85.0% 85.6%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Yes Unsure/Prefer not to answer No
Yes No
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Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.?
12.0% 19.2% 17.4% 18.2% 9.5% 7.2% 1.4% 3.8% 0.9% 2.7% 86.6% 76.9% 81.7% 81.8% 90.5% 90.1%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Yes Unsure/Prefer not to answer No
Yes No
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Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
62.6% 5.0% 32.4%
Satisfied Dissatisfied Unsure/Prefer not to answer
82.6% 62.6% 7.8% 5.0% 2016 2019 Satisfied Dissatisfied
57
Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
Very 65.5% Somewhat 34.5%
Among those who say satisfied
Very 48.0% Somewhat 52.0%
Among those who say dissatisfied Total 62.6% 5.0% 32.4%
58
Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
62.8% 62.4% 66.3% 55.1% 57.8% 62.2% 73.5% 32.0% 32.8% 31.5% 39.3% 36.7% 29.7% 22.5% 5.2% 4.8% 2.2% 5.6% 5.5% 8.1% 3.9%
Male Female 18-29 30-39 40-54 55-64 65+ Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
59
Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
59.8% 64.6% 66.7% 58.8% 64.0% 63.2% 30.0% 33.7% 30.5% 22.2% 38.2% 24.0% 32.3% 60.0% 6.5% 4.8% 11.1% 2.9% 12.0% 4.5% 10.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
60
Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
62.7% 60.9% 60.0% 68.7% 72.0% 65.9% 59.6% 65.3% 53.9% 32.2% 34.8% 40.0% 27.7% 22.7% 31.9% 34.7% 30.5% 38.9% 5.1% 4.3% 3.6% 5.3% 2.2% 5.7% 4.2% 7.2%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
61
Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied?
74.9% 19.2% 67.0% 54.5% 57.1% 61.1% 22.9% 34.6% 22.6% 9.1% 23.8% 36.2% 2.2% 46.2% 10.4% 36.4% 19.0% 2.7%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
62
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
38.0% 16.2% 45.8%
Yes No Unsure/Prefer not to answer
61.2% 38.0% 14.6% 16.2% 2016 2019 Yes No
63
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
Definitely 52.6% Probably 47.4%
Among those who say yes
Definitely 39.5% Probably 60.5%
Among those who say no Total 38.0% 16.2% 45.6%
64
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
47.2% 28.8% 33.7% 24.3% 31.3% 47.3% 57.8% 40.4% 51.2% 44.9% 53.3% 50.8% 44.6% 33.3% 12.4% 20.0% 21.3% 22.4% 18.0% 8.1% 8.8%
Male Female 18-29 30-39 40-54 55-64 65+ Yes Unsure/Prefer not to answer No
Yes No
65
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
41.3% 38.6% 33.3% 26.5% 48.0% 37.4% 40.0% 43.5% 46.0% 44.4% 58.8% 32.0% 46.9% 30.0% 15.2% 15.4% 22.2% 14.7% 20.0% 15.7% 30.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Yes Unsure/Prefer not to answer No
Yes No
66
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
39.0% 26.1% 44.6% 46.7% 42.9% 34.7% 41.3% 28.1% 44.5% 65.2% 80.0% 42.2% 40.0% 44.0% 47.6% 45.5% 49.7% 16.5% 8.7% 20.0% 13.3% 13.3% 13.2% 17.7% 13.2% 22.2%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Yes Unsure/Prefer not to answer No
Yes No
67
Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community?
47.2% 19.2% 50.4% 63.6% 38.1% 33.8% 39.7% 38.5% 32.2% 9.1% 28.6% 51.2% 13.1% 42.3% 17.4% 27.3% 33.3% 15.0%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Yes Unsure/Prefer not to answer No
Yes No
68
69
Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Have you ever used the Large Item Collection?
70.2% 18.2% 11.6%
Aware Unaware Unsure
58.6% 70.2% 39.8% 18.2% 2016 2019 Aware Unaware
70
Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Have you ever used the Large Item Collection?
64.7% 35.3%
Have used program Have not used program
62.3% 64.7% 37.7% 35.3% 2016 2019 Have used Haven't used
71
Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Have you ever used the Large Item Collection?
93.0% 7.0%
Satisfied Dissatisfied
96.7% 93.0% 3.3% 7.0% 2016 2019 Satisfied Dissatisfied
72
Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection?
17.0% 64.0% 19.0%
Aware Unaware Unsure
41.6% 17.0% 57.4% 64.0% 2016 2019 Aware Unaware
73
Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection?
25.9% 74.1%
Have used program Have not used program
51.9% 25.9% 48.1% 74.1% 2016 2019 Have used Haven't used
74
Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection?
81.8% 18.2%
Satisfied Dissatisfied
99.0% 81.8% 1.0% 18.2% 2016 2019 Satisfied Dissatisfied
75
Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
you ever used the Organics Recycling?
39.2% 41.0% 19.8%
Aware Unaware Unsure
36.3% 39.2% 63.7% 41.0% 2016 2019 Aware Unaware
76
Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
you ever used the Organics Recycling?
75.5% 24.5%
Have used program Have not used program
66.7% 75.5% 33.3% 24.5% 2016 2019 Have used Haven't used
77
Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
you ever used the Organics Recycling?
89.2% 10.8%
Satisfied Dissatisfied
100.0% 89.2% 0.0% 10.8% 2016 2019 Satisfied Dissatisfied
78
Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Rebate? Have you ever used the Sewer Inspection Rebate?
10.8% 64.6% 24.6%
Aware Unaware Unsure
79
Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Rebate? Have you ever used the Sewer Inspection Rebate?
42.6% 57.4%
Have used program Have not used program
80
Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Rebate? Have you ever used the Sewer Inspection Rebate?
73.9% 26.1%
Satisfied Dissatisfied
81
Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Medical Disposal?
28.8% 48.0% 23.2%
Aware Unaware Unsure
82
Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Medical Disposal?
19.4% 80.6%
Have used program Have not used program
83
Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Medical Disposal?
85.7% 14.3%
Satisfied Dissatisfied
84
Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Sharps Disposal?
31.0% 41.8% 27.2%
Aware Unaware Unsure
27.2% 31.0% 70.6% 41.8% 2016 2019 Aware Unaware
85
Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Sharps Disposal?
21.9% 78.1%
Have used program Have not used program
34.8% 21.9% 65.2% 78.1% 2016 2019 Have used Haven't used
86
Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
ever used the Sharps Disposal?
94.1% 5.9%
Satisfied Dissatisfied
93.6% 94.1% 6.4% 5.9% 2016 2019 Satisfied Dissatisfied
87
Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Retirement? Have you ever used the American Flag Retirement?
18.2% 59.4% 22.4%
Aware Unaware Unsure
88
Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Retirement? Have you ever used the American Flag Retirement?
20.9% 79.1%
Have used program Have not used program
89
Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the
Retirement? Have you ever used the American Flag Retirement?
89.5% 10.5%
Satisfied Dissatisfied
90
Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)?
14.4% 79.6% 6.0%
Yes No Unsure/Prefer not to answer
91
Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)?
12.8% 16.0% 18.0% 7.5% 16.4% 10.8% 18.6% 6.8% 5.2% 5.6% 5.6% 4.7% 6.8% 7.8% 80.4% 78.8% 76.4% 86.9% 78.9% 82.4% 73.5%
Male Female 18-29 30-39 40-54 55-64 65+ Yes Unsure/Prefer not to answer No
Yes No
92
Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)?
16.3% 14.8% 22.2% 8.8% 20.0% 14.0% 20.0% 7.6% 5.1% 11.8% 4.0% 5.8% 20.0% 76.1% 80.1% 77.8% 79.4% 76.0% 80.2% 60.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Yes Unsure/Prefer not to answer No
Yes No
93
Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)?
14.4% 17.4% 13.3% 20.0% 7.7% 15.0% 14.4% 15.6% 6.1% 4.3% 7.8% 12.0% 4.4% 5.1% 4.8% 5.4% 79.4% 78.3% 100.0% 78.9% 68.0% 87.9% 79.9% 80.8% 79.0%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Yes Unsure/Prefer not to answer No
Yes No
94
Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)?
15.9% 23.1% 23.5% 45.5% 19.0% 11.4% 5.9% 5.2% 14.3% 4.2% 78.2% 76.9% 71.3% 54.5% 66.7% 84.4%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Yes Unsure/Prefer not to answer No
Yes No
95
Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment?
32.2% 36.0% 25.6% 6.2%
Yes No Maybe Unsure/Prefer not to answer
96
Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment?
28.4% 36.0% 33.7% 30.8% 35.9% 31.1% 28.4% 23.2% 28.0% 24.7% 29.0% 28.9% 20.3% 22.5% 6.0% 6.4% 9.0% 3.7% 7.0% 2.7% 7.8%
42.4% 29.6% 32.6% 36.4% 28.1% 45.9% 41.2% Male Female 18-29 30-39 40-54 55-64 65+ Yes Maybe Unsure/Prefer not to answer No
Yes No
97
Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment?
35.9% 29.9% 44.4% 35.3% 28.0% 32.0% 50.0% 23.9% 25.4% 22.2% 32.4% 36.0% 25.2% 20.0% 6.5% 5.5% 8.8% 6.7%
33.7% 39.2% 33.3% 23.5% 36.0% 36.1% 30.0% Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Yes Maybe Unsure/Prefer not to answer No
Yes No
98
Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment?
32.8% 13.0% 60.0% 27.7% 24.0% 30.8% 34.4% 32.9% 35.9% 25.4% 34.8% 22.3% 24.0% 20.9% 27.2% 26.3% 28.1% 5.5% 13.0% 40.0% 4.8% 6.7% 3.3% 6.9% 7.2% 6.6%
36.2% 39.1% 45.2% 45.3% 45.1% 31.4% 33.5% 29.3% Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Yes Maybe Unsure/Prefer not to answer No
Yes No
99
Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment?
34.1% 26.9% 31.3% 45.5% 33.3% 33.2% 24.3% 26.9% 33.0% 27.3% 28.6% 24.0% 5.0% 7.7% 3.5% 5.7%
36.6% 38.5% 32.2% 27.3% 38.1% 37.1% Approve Disapprove Called Visited Sent e-mail Did not contact CSMD Yes Maybe Unsure/Prefer not to answer No
Yes No
100
Question 27: Why wouldn't you be interested in attending the Citizen Environmental Protection Academy?
35.0% 17.8% 6.7% 6.1% 5.6% 3.3% 2.8% 2.2% 1.1% 1.1% 13.9% 1.7% 2.2% 0.6%
No time/Too busy/Have to work No interest/Don’t want to/More interested in other issues I rent/Not a homeowner/Don’t need it Better things to do/Don’t care Have a good idea of what’s going on/Get enough information already Disabled/Medical problems Too old/Retired Would rather read about it Never heard of it Moving soon/Just moved Other Nothing Unsure Prefer not to answer
*Responses among the 36% who said not interested in Question 26
101
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program?
Approve 82.8% Disapprove 3.6% Unsure/Prefer not to answer 13.6% 97.0% 82.8% 3.0% 3.6% 2016 2019 Approve Disapprove
102
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program?
Strongly Approve 74.4% Somewhat Approve 25.6%
Among those who approve
Strongly Disapprove 72.2% Somewhat Disapprove 27.8%
Among those who disapprove Total 82.8% 3.6% 13.6%
103
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program? 77.6% 88.0% 83.1% 82.2% 82.0% 86.5% 81.4% 17.2% 10.0% 12.4% 15.0% 14.1% 12.2% 13.7% 5.2% 2.0% 4.5% 2.8% 3.9% 1.4% 4.9% Male Female 18-29 30-39 40-54 55-64 65+ Approve Unsure/Prefer not to answer Disapprove
104
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program?
82.6% 85.5% 66.7% 82.4% 84.0% 83.0% 70.0% 14.1% 12.5% 22.2% 11.8% 16.0% 13.5% 10.0% 3.3% 1.9% 11.1% 5.9% 3.4% 20.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
105
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program?
83.1% 73.9% 100.0% 82.5% 81.3% 83.5% 82.9% 85.0% 80.8% 13.3% 21.7% 14.5% 16.0% 13.2% 13.2% 10.8% 15.6% 3.6% 4.3% 3.0% 2.7% 3.3% 3.9% 4.2% 3.6%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
106
Question 28: The Organics Recycling Program allows residents to separate food scraps and green waste from regular trash. This allows CMSD to reduce methane gas and carbon dioxide production at the landfill. Do you approve or disapprove of CMSD's Organics Recycling Program?
88.8% 61.5% 85.2% 100.0% 81.0% 84.1% 8.9% 19.2% 8.7% 19.0% 12.9% 2.2% 19.2% 6.1% 3.0%
Approve Disapprove Called Visited Sent e-mail Did not contact CSMD Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
107
Question 29: Which of the following are the greatest barriers to participating in the Organics Program?
33.6% 21.4% 15.6% 15.6% 15.6% 17.2% 14.2% 7.4%
I didn’t know the organics program existed I don’t have enough room on my property to store organic carts I don’t know what can go in the bin It’s too hard to separate There are too many rules to dispose of organics correctly Other Unsure Prefer not to answer
108
109
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
48.0% 23.0% 29.0%
Support Oppose Unsure/Prefer not to answer
110
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
Strongly Support 48.8% Somewhat Support 51.3%
Among those who support
Strongly Oppose 64.3% Somewhat Oppose 35.7%
Among those who oppose Total 48.0% 23.0% 29.0%
111
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
52.8% 43.2% 51.7% 50.5% 46.1% 39.2% 51.0% 20.8% 37.2% 29.2% 23.4% 33.6% 36.5% 23.5% 26.4% 19.6% 19.1% 26.2% 20.3% 24.3% 25.5%
Male Female 18-29 30-39 40-54 55-64 65+ Support Unsure/Prefer not to answer Oppose
Support Oppose
112
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
41.3% 51.8% 66.7% 41.2% 36.0% 49.2% 20.0% 32.6% 27.0% 22.2% 38.2% 40.0% 27.5% 70.0% 26.1% 21.2% 11.1% 20.6% 24.0% 23.2% 10.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Support Unsure/Prefer not to answer Oppose
Support Oppose
113
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
47.7% 56.5% 40.0% 52.4% 53.3% 51.6% 45.8% 48.5% 43.1% 28.6% 30.4% 60.0% 25.9% 25.3% 26.4% 30.5% 26.9% 34.1% 23.7% 13.0% 21.7% 21.3% 22.0% 23.7% 24.6% 22.8%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Support Unsure/Prefer not to answer Oppose
Support Oppose
114
Question 30: CMSD's sewer rate for a single-family home is $92.39 a year, which is one of the lowest rates in Orange County. In 2021, CMSD is considering raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements such as pipe replacement, pump station rehabilitation and sustainable landscape improvements at CMSD headquarters that will save maintenance and water costs. Do you support or oppose CMSD raising the sewer rate to pay for increased costs in maintenance and for infrastructure improvements?
55.6% 26.9% 46.1% 54.5% 57.1% 50.6% 23.5% 19.2% 23.5% 9.1% 14.3% 29.0% 20.9% 53.8% 30.4% 36.4% 28.6% 20.4%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Support Unsure/Prefer not to answer Oppose
Support Oppose
115
Question 31: Agree or disagree: I support CMSD raising sewer rates by about $2 to $5 a year over a 5-year period. [SPLIT SAMPLE A]
60.8% 20.4% 18.8%
Agree Disagree Unsure/Prefer not to answer
116
Question 31: Agree or disagree: I support CMSD raising sewer rates by about $2 to $5 a year over a 5-year period.
59.4% 62.4% 67.4% 58.2% 59.7% 48.8% 69.6% 18.0% 19.7% 15.2% 20.0% 19.4% 26.8% 13.0% 22.6% 17.9% 17.4% 21.8% 21.0% 24.4% 17.4%
Male Female 18-29 30-39 40-54 55-64 65+ Agree Unsure/Prefer not to answer Disagree
Agree Disagree
117
Question 31: Agree or disagree: I support CMSD raising sewer rates by about $2 to $5 a year over a 5-year period.
59.6% 63.3% 62.5% 68.8% 60.0% 60.3% 83.3% 19.3% 19.0% 12.5% 12.5% 33.3% 18.3% 21.1% 17.7% 25.0% 18.8% 6.7% 21.4% 16.7%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Agree Unsure/Prefer not to answer Disagree
Agree Disagree
118
Question 31: Agree or disagree: I support CMSD raising sewer rates by about $2 to $5 a year over a 5-year period.
60.1% 88.9% 33.3% 69.7% 64.7% 73.8% 56.9% 62.7% 51.6% 19.3% 0.0% 33.3% 11.8% 14.7% 9.5% 21.8% 15.7% 27.5% 20.6% 11.1% 33.3% 18.4% 20.6% 16.7% 21.3% 21.7% 20.9%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Agree Unsure/Prefer not to answer Disagree
Agree Disagree
119
Question 31: Agree or disagree: I support CMSD raising sewer rates by about $2 to $5 a year over a 5-year period.
66.8% 33.3% 62.9% 83.3% 58.3% 63.1% 15.8% 6.7% 11.3% 16.7% 20.6% 17.4% 60.0% 25.8% 16.7% 25.0% 16.3%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Agree Unsure/Prefer not to answer Disagree
Agree Disagree
120
Question 32: Agree or disagree: I support CMSD raising sewer rates from 2% - 5% a year over the next 5 years. [SPLIT SAMPLE B]
33.2% 31.2% 35.6%
Agree Disagree Unsure/Prefer not to answer
121
Question 32: Agree or disagree: I support CMSD raising sewer rates from 2% - 5% a year over the next 5 years.
35.0% 31.6% 25.6% 42.3% 40.9% 33.3% 21.4% 29.1% 41.4% 39.5% 25.0% 33.3% 36.4% 44.6% 35.9% 27.1% 34.9% 32.7% 25.8% 30.3% 33.9%
Male Female 18-29 30-39 40-54 55-64 65+ Agree Unsure/Prefer not to answer Disagree
Agree Disagree
122
Question 32: Agree or disagree: I support CMSD raising sewer rates from 2% - 5% a year over the next 5 years.
20.0% 36.0% 100.0% 33.3% 20.0% 34.3% 45.7% 33.5% 50.0% 40.0% 34.7% 75.0% 34.3% 30.5% 16.7% 40.0% 30.9% 25.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Agree Unsure/Prefer not to answer Disagree
Agree Disagree
123
Question 32: Agree or disagree: I support CMSD raising sewer rates from 2% - 5% a year over the next 5 years.
34.2% 14.3% 50.0% 33.3% 31.7% 34.7% 33.1% 28.6% 38.2% 33.8% 64.3% 50.0% 35.6% 41.5% 30.6% 35.6% 35.7% 35.5% 32.1% 21.4% 31.1% 26.8% 34.7% 31.3% 35.7% 26.3%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Agree Unsure/Prefer not to answer Disagree
Agree Disagree
124
Question 32: Agree or disagree: I support CMSD raising sewer rates from 2% - 5% a year over the next 5 years.
37.9% 36.4% 34.0% 44.4% 32.8% 32.8% 30.2% 11.1% 37.4% 29.3% 63.6% 35.8% 100.0% 44.4% 29.9%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Agree Unsure/Prefer not to answer Disagree
Agree Disagree
125
126
Question 33: Over the past year, by which of the following methods, if any, have you contacted Costa Mesa Sanitary District?
23.0% 4.2% 2.2% 1.6% 66.8% 3.8% 2.6%
Called Sent e-mail Visited the office CMSD’s smart phone app, GoCMSD Did not contact CMSD Unsure Prefer not to answer
127
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
81.3% 11.2% 7.5%
Satisfied Dissatisfied Unsure/Prefer not to answer
128
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
Very 66.1% Somewhat 33.9%
Among those who say satisfied
Very 40.0% Somewhat 60.0%
Among those who say dissatisfied Total 81.3% 11.2% 7.4%
129
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
79.2% 84.2% 64.3% 92.6% 74.3% 80.8% 87.5% 7.8% 7.0% 21.4% 8.6% 15.4% 13.0% 8.8% 14.3% 7.4% 17.1% 3.8% 12.5%
Male Female 18-29 30-39 40-54 55-64 65+ Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
130
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
78.9% 83.7% 83.3% 66.7% 82.9% 60.0% 8.1% 8.3% 7.3% 20.0% 21.1% 8.1% 100.0% 8.3% 33.3% 9.8% 20.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
131
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
81.1% 100.0% 81.6% 83.3% 78.9% 81.2% 77.3% 85.4% 7.6% 10.2% 6.7% 15.8% 5.9% 6.8% 4.9% 11.4% 8.2% 10.0% 5.3% 12.9% 15.9% 9.8%
Costa Mesa Newport Beach Phone [NET] Landline Mobile Online [NET] Email Text Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
132
Question 34: Thinking about your most recent contact with CMSD, are you overall satisfied or dissatisfied?
86.0% 54.5% 83.5% 72.7% 61.9% 5.6% 18.2% 5.2% 9.1% 19.0% 8.4% 27.3% 11.3% 18.2% 19.0%
Approve Disapprove Called Visited Sent e-mail Satisfied Unsure/Prefer not to answer Dissatisfied
Satisfied Dissatisfied
133
Question 35: How would you prefer that CMSD keep you informed about District operations and activities?
41.8% 36.6% 28.4% 21.4% 20.6% 20.4% 15.2% 10.6% 10.6% 9.4% 8.4% 1.8% 3.6% 4.6%
Newsletter mailed to your home E-mail alerts Social media posts, such as on Facebook, Twitter, and Nextdoor Postcards Text message alerts Postings on the district’s website Community events TV ads Internet ads Radio ads Ads printed in newspapers Some other way Unsure Prefer not to answer
134
Question 36: How often would you prefer to receive communications from CMSD?
0.8% 7.8% 6.0% 46.8% 13.8% 13.8% 7.4% 3.6%
Daily Weekly Bi-weekly Monthly Annually Some other frequency Unsure Prefer not to answer
135
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
78.8% 3.4% 17.8%
Approve Disapprove Unsure/Prefer not to answer
136
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
Strongly 63.2% Somewhat 36.8%
Among those who approve
Strongly 64.7% Somewhat 35.3%
Among those who disapprove Total 78.8% 3.4% 17.8%
137
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
79.6% 78.0% 77.5% 77.6% 73.4% 83.8% 84.3% 16.0% 19.6% 21.3% 17.8% 21.9% 13.5% 12.7% 4.4% 2.4% 1.1% 4.7% 4.7% 2.7% 2.9%
Male Female 18-29 30-39 40-54 55-64 65+ Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
138
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
76.1% 80.7% 77.8% 88.2% 76.0% 79.1% 70.0% 20.7% 15.8% 11.1% 8.8% 24.0% 17.4% 20.0% 3.3% 3.5% 11.1% 2.9% 3.4% 10.0%
Latino/Hispanic White/Caucasian Black/African American Asian Spanish English Vietnamese Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
139
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
78.2% 87.0% 100.0% 84.3% 84.0% 84.6% 76.0% 81.4% 70.7% 18.2% 13.0% 12.0% 9.3% 14.3% 20.7% 16.8% 24.6% 3.6% 3.6% 6.7% 1.1% 3.3% 1.8% 4.8%
Costa Mesa Newport Beach Unincorporated Phone [NET] Landline Mobile Online [NET] Email Text Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
140
Question 37: Knowing what you know now, do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing?
89.9% 42.3% 83.5% 72.7% 66.7% 79.3% 8.7% 23.1% 7.8% 14.3% 19.8% 1.4% 34.6% 8.7% 27.3% 19.0% 0.9%
Approve Disapprove Called Visited Sent e-mail Did not contact CMSD Approve Unsure/Prefer not to answer Disapprove
Approve Disapprove
141
142
Question 38: Do you own or rent your residence? Do you live in a home, condo, townhome or something else?
41.4% 1.8% 7.8% 0.6% 0.8% 8.8% 20.2% 2.6% 6.6% 1.0% 2.8% 1.0% 4.6%
Own single family home Own condo or townhome with less than 5 units Own condo or townhome with more than 5 units Own other (owns land) Own other (owns just structure) Rent single family home Rent apartment Rent condo/Townhome with less than 5 units Rent condo/Townhome with more than 5 units Rent other (owns land) Rent other (owns just structure) Unsure Prefer not to answer
143
50.0% 50.0% Male Female
Gender
17.8% 21.4% 25.6% 14.8% 20.4% 18-29 30-39 40-54 55-64 65+
Age Ethnicity
5.0% 2.0% English Spanish Vietnamese
Language
18.4% 62.2% 1.8% 6.8% 4.6% 6.2%
Latino/Hispanic White/Caucasian Black/African American Asian Other Prefer not to answer
93.0% 33.2% 66.8% Phone Online 54.8% 45.2% Mobile Phone Landline
Survey Mode Among phone respondents City
4.6% 1.0% Costa Mesa Newport Beach Unincorporated
Among online respondents
50.0% 50.0% Email Text 94.4%
Probolsky Research 3990 Westerly Place Suite 185 Newport Beach CA 92660 Newport Beach (949) 855-6400 San Francisco (415) 870-8150 Washington DC (202) 559-0270
Alyssa Tutterow, Research Analyst O: 949-855-6400 E: alyssa@probolskyresearch.com Adam Probolsky, President O: 949-855-6400 | M: 949-697-6726 E: adamp@probolskyresearch.com