Corporate Presentation FY 19 Agenda 1. Company 2. Service - - PowerPoint PPT Presentation

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FY 19

Corporate Presentation

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w w w . e c l e r x . c o m

Agenda

• 1. Company

Overview

• 2. Service

Offerings

• 3. eClerx

Differentiators

• 4. Financial

Highlights

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eClerx Overview

• Founded in 2000
• $200MM revenues

Complex Functions Deep Domain Automate & Re-engineer

CUSTOMER OPERATIONS

We have in-depth knowledge in creating multi-client experiences, as well as industry and product expertise across the areas we specialize in.

DIGITAL FINANCIAL MARKETS

We specialize in transitioning, managing and transforming complex business-facing functions for many of the world’s largest organizations. .

• Offices in the US, UK, India

and Singapore

• 9,500+ employees

We leverage our technology, analytics and industry expertise to reengineer, automate and improve functions with a focus on business outcomes and cost reduction.

Global Leader in Process Management

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About eClerx

Managing complexity while minimizing cost

eClerx provides critical business operations services to

• ver fifty global Fortune 500 clients, including some
• f the world’s leading companies across financial

services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500+ people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

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A Brief History

• eClerx

Incorporated

• Sales office in

Austin, U.S.A

• Set up two

delivery centers in Mumbai

• Obtained ISO

27001 Certification

• Acquired

Igentica Group

• Became first KPO

listed on the BSE and the NSE

• Crossed turnover of

INR 1,000 mn

• Total number of

employees crossed the 1,000 mark

• Software development

teams appraised at CMMI 3

• ‘100 fastest growing

companies in India’ by Economic Times

• Named as ‘Rising Star’

by IAOP

• Listed among 'Top 200

under a Billion' companies by Forbes magazine

• Recognized as Best

Mid-Cap by Finance Asia

• European

Outsourcing Association award for ‘Delivering Business Value in a Pan-European Outsourcing Project’

• Sales presence in

Singapore

• Appraised at

Level 3 of PCMM

• Featured in the

‘Business Today 500’ list of India's largest public companies

• Acquired Agilyst Inc.
• Covered by 20

Analysts including CLSA and Standard Chartered

• Won the CIO

100 award

• Featured in

Outlook Business’ ‘Fastest Growing Companies’ list

• Acquired CLX
• Won the QIMPRO

award for Process Optimization

• Included in the

MAKE Asia Hall of Fame and 4 time MAKE India winner

• eClerx sweeps the

American Society for Quality South Asia Excellence Awards

• Crossed $200 mm

revenue

• eClerx Wins

Gold and Bronze at Brandon Hall Group award for Excellence in Learning

• eClerx’s Chatbot

Solution Wins Prestigious NASSCOM Award for IT Excellence

• Acquired Two

Four Consulting in the U.S.

• Opened Delivery

Center in Fayetteville, USA

• eClerx Bags

Gold and Silver at Asia-Pacific Stevie Awards

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eClerx Global Presence

Delivery Centres: Pune | Mumbai | Chandigarh | Phuket | Fayetteville, NC

Global Offices

Supporting Operations in 50+ Countries

Sales Offices: London | Austin | Philadelphia | New York | Dublin | Germany | London | France | Italy | Singapore | Toronto

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Agenda

• 1. Company

Overview

• 2. Service

Offerings

• 3. eClerx

Differentiators

• 4. Financial

Highlights

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Our Service Lines

For financial organizations across the world, eClerx Markets, offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

eClerx

Markets

eClerx

Customer Operations

eClerx

Digital

eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, e-commerce / web operations, and analytics & insights services. We improve profitability for their digital businesses. Our team

• f 3000+ full-time digital delivery employees at our

five production hubs in Mumbai, Pune, Chandigarh, Verona and Phuket apply deep digital expertise to effectively support the most demanding global clients by employing a follow the sun delivery model. eClerx Digital’s innovative delivery model drives the “metrics that matter” for

• ur clients: improved acquisition, conversion and

retention and overall lifetime value of your customer 24x7x365.

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eClerx Customer Operations

eClerx improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. Technology Solutions

• Robotics
• Machine Learning / AI
• Software Development
• Technical Consultant
• Big Data
• IM Chat
• Workforce Manager

Data Analytics and Reporting

• BI/ Data Management
• Digital Analytics
• Advanced Analytics
• Social Analytics
• QA Testing
• Competitive Intelligence

Customer Experience

• Digital Care/Chat Services
• Technical Support
• Work Order Accuracy
• Customer Experience

Monitoring and Analysis

• Insights and Case Studies
• Call Clip Library

Consulting Services

• Project/Program Management
• Contact Center Optimization
• Technology Consulting
• Analytics Consulting
• Contact Center Coaching
• CEx Program Implementation
• QA/QC Services

Operations Support

• Dispatch
• Day of Jobs
• Return Merchandise

Authorization

• Tiered Technical Support
• Avoidable Truck Roll

Reduction Program

• Home Automation/ Home

Security Provisioning

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eClerx Digital

Data Management

eClerx was founded on this service offering, and we are experts in amend/append, Big Data, Data Lakes, and Competitive Intelligence. Regardless of the state of your data, we can help you maximize your data assets.

Analytics & Insights

Gathering data is one thing, but having time and resources to understand and apply the data takes

• time. Our teams can help

with predictive modeling, web analytics, business intelligence to guide decision making and our client’s growth KPIs.

Digital Marketing Operations

We are the behind-the- scenes people for some of the largest websites in the world offering complete email campaign

• perations, eCommerce &

Web operations to our clients in a high volume, fast moving digital environment.

Creative Services

We offer a full range of creative services – photography, post production, video and 3D computer generated imagery (CGI) that you can use for all creative placements to deliver continuity between digital, print, and store channels

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eClerx Financial Markets

Derivative Trade Support

We manage complex processing while delivering best-in-class efficiencies

• Middle Office Services
• OTC Confirmations
• Listed Derivatives Support
• Listed Billing and Brokerage
• Settlements
• Margin
• Reconciliations

Cash Securities Operations

Domain knowledge and execution expertise combined with best practices to manage your operations.

• Loan Operations
• Securities Finance
• Corporate Actions

Regulatory Compliance and Data

Delivering a scalable and cost-effective solution for regulatory compliance and data management.

• KYC and Client Onboarding
• Transaction Monitoring
• Reference Data Management
• Tax Operations

Document Management

Our award-winning document risk management solution combines custom data models, flexible workflows, data management tools, inputs from legal experts, and risk analytics to deliver actionable intelligence to our clients.

• Document Management Services
• EGUS Digitization
• Repapering

Analytics

We take on the heavy lifting to monetize data assets, increase marketing efficiencies and personalize at every touch point.

• Digital Analytics
• Advanced Analytics
• A/B Testing and Optimization
• Analytical Sandbox
• Personalization

Technology Products

A unique combination of technology and industry knowledge

• Extractor
• Roboworx
• Exception Management Dashboard
• Risk and Control Dashboard
• Billing Manager
• Compliance Manager
• Reconciliation Manager
• Email Validation
• Outreach Manager

Transitioning, managing and transforming complex processes

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Agenda

• 1. Company

Overview

• 2. Service

Offerings

• 3. eClerx

Differentiators

• 4. Financial

Highlights

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eClerx Value Proposition

DOMAIN EXPERTISE

• Complex + critical processes specific to industry
• Multi-tenancy benefits + Intelligent automation
• Specialists in standardizing disparate processes
• 20k in-house training courses
• Onshore managers ensure strategic value

TRANSPARENT COMMERCIALS

• Combine change capabilities, a portfolio of proprietary tools

and 3rd party platforms to drive productivity improvements.

• Output based, scalable, and risk shifting commercial models

that align incentives improve productivity and control.

BEST IN CLASS DELIVERY

• Program governance through MBR/QBR/CEMs
• Strict service levels and insightful metrics
• Efficiency + scaling through process improvement
• Proactive process risk reviews using 6-sigma
• ISO27K, SSAE16 and CMMI3

AGILITY AND FLEXIBILITY

• Robust, established delivery infrastructure
• Dedicated client site solution managers
• 45-60 day ramp-up for operations teams
• Ability to flex resources up / down

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Agenda

• 1. Company

Overview

• 2. Service

Offerings

• 3. eClerx

Differentiators

• 4. Financial

Highlights

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Financials

Consistent growth in revenues and profits with industry leading margins.

Revenue CAGR of 12% and EPS CAGR

• f (7%) over the last

five years Clean and highly liquid balance sheet Industry leading

• perating and net

margins 2019 PAT is INR 2,283 million

1,932 2,465 3,661 4,952 6,424 8,520 9,745 13,547 13,489 14,049 14,792

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Revenue (INR mm)

774 898 1,586 2,120 2,365 3,646 3,480 5,272 4,877 4,065 3,562

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

EBITDA (INR mm)

618 735 1,224 1,598 1,716 2,557 2,297 3,630 3,540 2,900 2,283

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Profit After Tax (INR mm)

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Revenue Demographics

Currency Mix Geographic Mix

USD 81% EUR 13% GBP 6%

FY18

North America 59% Europe 35% ROW 6%

FY18

USD 82% EUR 10% GBP 8%

FY19

North America… Europe 29% ROW 6%

FY19

Delivery Mix Managed Services

Offshore 81% Onshore 19%

FY18

Offshore 78% Onshore 22%

FY19

FTE 78% Managed 22%

FY18

FTE 73% Manage d 27%

FY19

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This presentation contains forward-looking statements, inter-alia, to enable investors to comprehend company’s prospects and take informed investment decisions. This report and other statements – written and oral – that we periodically make, contain forward-looking statements that set out anticipated results based on the management’s plans and assumptions. We have tried, wherever possible, to identify such statements by using words like ‘anticipate’, ‘estimate’, ‘expects’, ‘projects’, ‘intends’, ‘plans’, ‘believes’ and words of similar substance in connection with any discussion of future performance. We cannot guarantee that these forward-looking statements will be realized, although we believe we have been prudent in assumptions. The achievement of results is, inter-alia, subject to assumptions, risks, uncertainties, including but not limited to our ability to successfully conclude and integrate (Potential) acquisition(s) and general regulatory and economic conditions affecting the industry. Should known or unknown risks or uncertainties materialize or should underlying assumptions prove inaccurate, actual results could vary materially from those anticipated, estimated, expected, or projected. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. Further, this presentation may also contain references to findings of various reports available in the public

• domain. We make no representation as to their accuracy or that we necessarily subscribe to those findings. Figures for previous periods / year have been regrouped,

wherever necessary.

Thank You