CORPORATE BUDGET OVERVIEW UPDATE Presented to Council December 8, 2016 1
Investing in a Community for Life 2017 Budget – $3.0 Billion (Operating $2.2B & Capital $0.8B) $1.2 billion - Operating $666 million - Capital Leading $1.2 billion – Operating Living $666 million – Capital Information Technology Affordable Housing Information Management Early Years & Child Care Financial Management Paramedic Services Asset Management Seniors’ Services Assurance & Risk Social Assistance & Thriving Employment Capital & Property Accessible Transportation Public Health Workforce Waste Management Roads Police Services Water & Wastewater $878 million – Operating $181 million – Operating $99 million – Capital Conservation Authorities $21 million – Capital 2
Impact of Provincial Upload Event 2018 Budget Change $1.2 billion - Operating $666 million - Capital 2018 Forecast from 2017 Budget before impact of OW Upload 3.2% 2018 Ontario Works costs forecast to be uploaded to the Province (0.5%) 2018 Forecasted Budget Increase 2.7% 2018 Budget Target – net of OW costs uploaded to the Province 2.1% In 2016, Council direction to re-invest $4.5M of upload to increase 0.5% Affordable Housing Revised 2018 Forecast to include re-investment of OW Upload 2.6% 3
2017 Budget Summary of FTE Requests Department Program 2017 FTE 2017 Contract Request Request Health Services Public Health 9.0 - Health Services Seniors’ Services 11.0 3.0 $1.2 billion - Operating $666 million - Capital Health Services Paramedic Services 20.0 - Human Services Social Assistance 2.0 2.0 Human Services Early Years & Childcare 2.0 - Public Works Transportation Services 4.0 - Public Works Waste Management 4.0 - Public Works Development Services - 3.0 Enterprise Programs & Services Corporate Services 10.0 2.0 Enterprise Programs & Services Service Innovation, Information & Technology 3.0 10.0 Enterprise Programs & Services Finance 1.0 - Public Works - Utility Water 1.0 - Public Works - Utility Wastewater 4.0 1.0 Public Works - Utility Operations Support 2.0 1.0 TOTAL 73.0 22.0 4
2017 Requests – 22 Contracts Area of Program Function 2017 New Focus Contracts Living Customer Contact Help address increased call volume and handle time to meet time established 7.0 Centre frames $1.2 billion - Operating Community Access Support operations and access to the Time Limited Housing Allowance program 2.0 $666 million - Capital Seniors’ Services – Ensure appropriate operations and improved quality of care in Special Behavioural 3.0 Sheridan Villa Support Unit Thriving Development Provide expert planning services/advice will be provided in-house to explore 1.0 Services different facilities alternatives To support projects related to affordable housing. Development To support implementation and input of site plan servicing applications into new 2.0 Services software (BasicGov) Wastewater Upgrade and rebuild 20 Wastewater pumping stations 1.0 Operations Support Develop and maintain a variety of relevant age-appropriate content and 1.0 supplementary materials to enhance learning outcomes of the waste reduction workshop and also provide recommendations on the best practices for the Region Leading Human Resources Develop, implement and administer a succession planning program to ensure 1.0 staff are equipped with the right skills and competencies to deliver its programs and services to the residents of Peel. Clerk’s Develop plans that will address strategies and practices to mitigate risks 1.0 associated with service disruptions (ice storm, power outage etc.), ensuring business continuity Marketing & Develop, test and implement expansion of digital services to advance self-service 3.0 Communications in order to reduce reliance on more expensive telephone interactions 5
Customer Contact Centre 7 Contracts - Net Cost $68K Monthly Total Handle Time (000’s hours) Work to be done Trend towards Increasing Call Volume and Handle Time • Respond to increased number and 120 6.0 complexity of phone calls from Monthly Call Volume (000’s) residents within established time 100 5.0 frames 80 4.0 60 3.0 Request • 7 contracts – Net cost $68K 40 2.0 • Salary & Wage $399K 20 1.0 • Benefits $107K • Costs partially offset by 0 0.0 recoveries of $438K Jan-11 Jan-12 Jan-13 Jan-14 Jan-15 Jan-16 Monthly Call Volume Monthly Total Handle Time (Hours) Handle Time Trend 6
Digital Interactions with Community 2 FTE – Net Cost $19K Work to be done Trend – Increasing digital interactions • To respond to digital inquiries from residents (emails, Facebook, Twitter, Instagram etc.) Request • 2 FTE – Net cost $19K • Salary & Wage $114K • Benefits $31K • Costs partially offset by recoveries of $126K 7
Greenlands Securement 1 FTE – Net Cost $0 Land Use Planning Accomplishments • 25 properties secured throughout Peel • Permanent protection of 415 hectares (1,027 acres) of conservation lands Work to be done • Greenlands Securement Program has identified 21 potential future acquisitions totaling 1,153 acres during 2017 to 2019 Request • 1 FTE – Net cost $0 • Salary & Wage $78K • Benefits $19K 8 8
Communications 1 FTE – Net Cost $120K Work to be done • In 2013, 61% of staff reported they understood Peel’s overall direction and goals. • After a pilot, results indicate this has improved to 71% • Provide strategic communication across multiple channels such as speaking engagements and social media for senior managers Request • 1 FTE – Net cost $120K • Salary & Wage $97K Examples : Together We’re Better Awards, 35th Anniversary • Benefits $23K of TransHelp, Transportation Summit, Lakeview Waterfront Connection Kickoff, United Way CEO’s conference speech, Politician’s Day speech, Presentation at Institute of Public Administration of Canada (IPAC) Conference 9
Succession Planning 1 FTE + 1 Contract - Net Cost $135K Work to be done Retirement Forecast by Year (2015 – 2025) • Program development and administration 75% • Identify key roles across the organization • Identify a pool of successors for each position 50% • Develop learning and development plans for successors to ensure they are ready to take on these critical roles Request 25% • 1 FTE – Net cost $85K • Salary & Wage $68K • Benefits $17K • 1 contract – Net cost $0 0% • Salary & Wage $71K 2015 2020 2025 • Benefits $18K Supervisor Manager • Costs recovered from reserves Senior Management • Professional Services – Net cost $50K • Leadership program $50K • Diversity Program $20K offset by $20K reserve draw 10
Mental Health 2 FTE – Net Cost $158K ROP Mental Health Claims (2012-2015) Work to be done • To support psychological Health and Safety in Paramedics • Sick leave and long term disability claims for mental health related matters still exceed the 2015 municipal benchmark Request • 2 FTE – Net cost $78K • Salary & Wage $185K • Benefits $43K • Costs partially offset by expected reductions in disability claims of $150K • Professional Services – Net cost $80K 11
Health & Safety 2 FTE – Net Cost $63K Work to be done 2015 ROP Financial Impact of Injury and Illness • To address the high volume of claims, particularly in Public Works and Human Services Request • 2 FTE – Net cost $63K • Salary & Wage $172K • Benefits $41K • Costs partially offset by expected reductions in disability claims of $150K • Professional Services – Net cost $0 • Business analytics $50K • Costs offset by reserve draw Total ROP Costs of Disability - 2015 $10.7 million 12
Rising Electricity Costs Impact Ratepayers $1.2 billion - Operating 2017 Impact on Impact to 2017 $666 million - Capital Electricity % of Total Net Tax Average Electricity Budget Expense Levy/ Residential Budget Increase (millions) Utility Rate Rate Payer (millions) Tax $9.2 0.5% $1.8 0.18% $3.31 Supported Utility Rate $40.5 8.4% $5.3 1.5% $9.90 Note: Numbers may not add due to rounding. 13
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