[PPT] - CORPORATE BUDGET OVERVIEW UPDATE Presented to Council December 8, PowerPoint Presentation

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CORPORATE BUDGET OVERVIEW UPDATE

Presented to Council December 8, 2016

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$1.2 billion - Operating $666 million - Capital

Investing in a Community for Life

Living

Affordable Housing Early Years & Child Care Paramedic Services Seniors’ Services Social Assistance & Employment Public Health

Thriving

Accessible Transportation Waste Management Roads Police Services Water & Wastewater Conservation Authorities

Leading

Information Technology Information Management Financial Management Asset Management Assurance & Risk Capital & Property Workforce

2017 Budget – $3.0 Billion

(Operating $2.2B & Capital $0.8B) $878 million – Operating $99 million – Capital $181 million – Operating $21 million – Capital $1.2 billion – Operating $666 million – Capital

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$1.2 billion - Operating $666 million - Capital

Impact of Provincial Upload

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Event 2018 Budget Change

2018 Forecast from 2017 Budget before impact of OW Upload 3.2% 2018 Ontario Works costs forecast to be uploaded to the Province (0.5%) 2018 Forecasted Budget Increase 2.7% 2018 Budget Target – net of OW costs uploaded to the Province 2.1% In 2016, Council direction to re-invest $4.5M of upload to increase Affordable Housing 0.5% Revised 2018 Forecast to include re-investment of OW Upload 2.6%

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$1.2 billion - Operating $666 million - Capital

2017 Budget

Summary of FTE Requests

Department Program 2017 FTE Request 2017 Contract Request

Health Services Public Health 9.0

Health Services

Seniors’ Services 11.0 3.0 Health Services Paramedic Services 20.0

Human Services

Social Assistance 2.0 2.0 Human Services Early Years & Childcare 2.0

Public Works

Transportation Services 4.0

Public Works

Waste Management 4.0

Public Works

Development Services

3.0

Enterprise Programs & Services Corporate Services 10.0 2.0 Enterprise Programs & Services Service Innovation, Information & Technology 3.0 10.0 Enterprise Programs & Services Finance 1.0

Public Works - Utility

Water 1.0

Public Works - Utility

Wastewater 4.0 1.0 Public Works - Utility Operations Support 2.0 1.0 TOTAL 73.0 22.0 4

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$1.2 billion - Operating $666 million - Capital

2017 Requests – 22 Contracts

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Area of Focus Program Function 2017 New Contracts

Living Customer Contact Centre Help address increased call volume and handle time to meet time established frames 7.0 Community Access Support operations and access to the Time Limited Housing Allowance program 2.0 Seniors’ Services – Sheridan Villa Ensure appropriate operations and improved quality of care in Special Behavioural Support Unit 3.0 Thriving Development Services Development Services Provide expert planning services/advice will be provided in-house to explore different facilities alternatives To support projects related to affordable housing. To support implementation and input of site plan servicing applications into new software (BasicGov) 1.0 2.0 Wastewater Upgrade and rebuild 20 Wastewater pumping stations 1.0 Operations Support Develop and maintain a variety of relevant age-appropriate content and supplementary materials to enhance learning outcomes of the waste reduction workshop and also provide recommendations on the best practices for the Region 1.0 Leading Human Resources Develop, implement and administer a succession planning program to ensure staff are equipped with the right skills and competencies to deliver its programs and services to the residents of Peel. 1.0 Clerk’s Develop plans that will address strategies and practices to mitigate risks associated with service disruptions (ice storm, power outage etc.), ensuring business continuity 1.0 Marketing & Communications Develop, test and implement expansion of digital services to advance self-service in order to reduce reliance on more expensive telephone interactions 3.0

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Customer Contact Centre 7 Contracts - Net Cost $68K

0.0 1.0 2.0 3.0 4.0 5.0 6.0 20 40 60 80 100 120 Jan-11 Jan-12 Jan-13 Jan-14 Jan-15 Jan-16 Monthly Total Handle Time (000’s hours) Monthly Call Volume (000’s)

Trend towards Increasing Call Volume and Handle Time

Monthly Call Volume Monthly Total Handle Time (Hours) Handle Time Trend

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Work to be done

Respond to increased number and

complexity of phone calls from residents within established time frames

Request

7 contracts – Net cost $68K
Salary & Wage $399K
Benefits $107K
Costs partially offset by

recoveries of $438K

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Digital Interactions with Community 2 FTE – Net Cost $19K

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Work to be done

To respond to digital inquiries from

residents (emails, Facebook, Twitter, Instagram etc.)

Request

2 FTE – Net cost $19K
Salary & Wage $114K
Benefits $31K
Costs partially offset by

recoveries of $126K

Trend – Increasing digital interactions

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Greenlands Securement 1 FTE – Net Cost $0

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Land Use Planning Accomplishments

25 properties secured throughout Peel
Permanent protection of 415 hectares (1,027

acres) of conservation lands

Work to be done

Greenlands Securement Program has identified

21 potential future acquisitions totaling 1,153 acres during 2017 to 2019

Request

1 FTE – Net cost $0
Salary & Wage $78K
Benefits $19K

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Communications 1 FTE – Net Cost $120K

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Examples: Together We’re Better Awards, 35th Anniversary

f TransHelp, Transportation Summit, Lakeview Waterfront

Connection Kickoff, United Way CEO’s conference speech, Politician’s Day speech, Presentation at Institute of Public Administration of Canada (IPAC) Conference

Work to be done

In 2013, 61% of staff reported they

understood Peel’s overall direction and goals.

After a pilot, results indicate this has

improved to 71%

Provide strategic communication across

multiple channels such as speaking engagements and social media for senior managers

Request

1 FTE – Net cost $120K
Salary & Wage $97K
Benefits $23K

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Succession Planning 1 FTE + 1 Contract - Net Cost $135K

Retirement Forecast by Year (2015 – 2025)

0% 25% 50% 75% 2015 2020 2025

Supervisor Manager Senior Management Work to be done

Program development and

administration

Identify key roles across the
rganization
Identify a pool of successors for

each position

Develop learning and development

plans for successors to ensure they are ready to take on these critical roles

Request

1 FTE – Net cost $85K
Salary & Wage $68K
Benefits $17K
1 contract – Net cost $0
Salary & Wage $71K
Benefits $18K
Costs recovered from reserves
Professional Services – Net cost $50K
Leadership program $50K
Diversity Program $20K offset by

$20K reserve draw

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Mental Health 2 FTE – Net Cost $158K

ROP Mental Health Claims (2012-2015)

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To support psychological Health

and Safety in Paramedics

Sick leave and long term disability

claims for mental health related matters still exceed the 2015 municipal benchmark

Request

2 FTE – Net cost $78K
Salary & Wage $185K
Benefits $43K
Costs partially offset by

expected reductions in disability claims of $150K

Professional Services – Net cost

$80K

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Health & Safety 2 FTE – Net Cost $63K

2015 ROP Financial Impact of Injury and Illness Total ROP Costs of Disability - 2015 $10.7 million Work to be done

To address the high volume of

claims, particularly in Public Works and Human Services

Request

2 FTE – Net cost $63K
Salary & Wage $172K
Benefits $41K
Costs partially offset by

expected reductions in disability claims of $150K

Professional Services – Net cost $0
Business analytics $50K
Costs offset by reserve draw

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$1.2 billion - Operating $666 million - Capital

Rising Electricity Costs Impact Ratepayers

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2017 Electricity Budget

(millions)

% of Total Expense 2017 Electricity Budget Increase

(millions)

Impact on Net Tax Levy/ Utility Rate Impact to Average Residential Rate Payer

Tax Supported

$9.2 0.5% $1.8 0.18% $3.31

Utility Rate

$40.5 8.4% $5.3 1.5% $9.90

Note: Numbers may not add due to rounding.

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$1.2 billion - Operating $666 million - Capital

2017 Projects submitted for Federal Infrastructure Funding

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Project # Program Program Title Total Project Costs External Funding Portion

16-2905 Wastewater Sewage Pumping Station Rehabilitation Program $6,000,000 $4,500,000 17-2906 Wastewater Clarkson Water Pollution Control Plant - Major Maintenance and Equipment Replacement $2,000,000 $1,500,000 17-2907 Wastewater G.E. Booth Water Pollution Control Plant - Major Maintenance and Equipment Replacement $3,500,000 $2,625,000 15-1821 Water Alton Well 3/4 – Ultra Violet Disinfection Equipment Replacement $500,000 $375,000 17-1846 Water Rehabilitation of Greensand Filters $350,000 $350,000 17-1906 Water Lakeview Water Treatment Plant- Major Maintenance and Equipment Replacement $1,000,000 $1,000,000 17-1907 Water Lorne Park Water Treatment Plant - Major Maintenance and Equipment Replacement $1,300,000 $975,000 15-1937 Water Lorne Park Water Treatment Plant Capital Improvement - Pumping Station $6,358,000 $4,768,500 17-1903 Water Transmission Facilities - Major Maintenance $1,500,000 $1,500,000 17-1904 Water Transmission Facilities - Equipment Replacement $1,500,000 $1,500,000 16-1128 Water 750-mm Water Main - Hurontario Street $8,161,000 $6,000,000 Total $32,169,000

$25,093,500

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$1.2 billion - Operating $666 million - Capital

Respect for the Taxpayer

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Tax Supported Summary

Proposed 2017 Budget Net Levy Increase 2.2% Summer Jobs Challenge Program – additional 50 students and staffing (1 FTE and 1 contract)* 0.024% Adjusted Net Tax Levy Increase 2.3% Property Tax Increase**

0.9%

Average Increase:

Residential ($41 + <$1) $42 Small Business ($72 + <$1) $73

* Less than $1 per year increase for residential ($0.44) or small business ($0.78) **Property Tax increase assumes 41% is Region’s Portion Note: numbers may not add due to rounding.

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$1.2 billion - Operating $666 million - Capital

Average Residential Property Tax Impact

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