Consumer-Directed Programs: Challenges, Insights, and Successes of - - PowerPoint PPT Presentation

Consumer-Directed Programs: Challenges, Insights, and Successes of Training

AoA Consumer Direction Webinar Series National Resource Center for Participant- Directed Services (NRCPDS) June 30, 2010

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AoA Welcoming Remarks

Linda Velgouse Community Living Program Project Officer AoA

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Making the Shift: Case Manager to Consumer-Directed Counselor

Dianne Kayala Director of New Initiatives, NRCPDS

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Relationship is between the program and the provider Provider is accountable for health, welfare, and outcomes Participant is responsible for decision-making, safety, and adequacy of services Participants have the opportunity to learn from their mistakes Effectiveness and quality are measured by the participant

Shifts in Responsibility for Risks

Traditional System Consumer Direction

Consumer-Directed Counselor Panel

Jason Gerling CLP and VD-HCBS Program Coordinator, New York Thomas Wilson VD Consultant and Service Coordinator, Texas

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Moderated Q&A: Jason Gerling

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Q: How did you make the transition from a traditional case manager to a consumer-directed care advisor?

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Q: What training did you participate in?

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Q: What recommendations do you have for other programs and counselors making this transition?

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Moderated Q&A: Thomas Wilson

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Q: How did you make the transition from a traditional case manager to a VD-HCBS consultant?

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Q: How would you explain the differences in your case manager role compared to your consumer- directed role?

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Q: How has the consumer-directed approach affected the participants you work with?

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Questions?

 Please type your question

in the “Chat” box found in the lower left-hand corner

• f your screen.

 If we are unable to answer

your question at this time, it will be included in our follow-up Q&A document posted on our website:

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www.training.participantdirection.org

Training Participants, Representatives, and Workers

Suzanne Crisp Director of Program Development & Implementation NRCPDS

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Training Opportunities

 Participant/Representative  Personal Assistant/Worker  Counselor  Associated Program Staff  Financial Management Services (FMS)  Community

Today’s Focus

 Personal Attendant Training  Counselor Training  Participant Training  Mediums

 Face-to-Face  Written Manual  Telephone  Online (individually taken)  Group Webinar  DVD

Consumer-Directed Training Assumptions

 Participants are the experts to instruct  Participants are provided resources to advance

instruction

 Qualifications are flexible depending on participant

need and preference

 Participant conducts performance evaluation  Operated on person-driven values

Personal Assistant Training

 How much training is required?  Cash & Counseling Evaluation:

 Consumer-directed workers do not receive training that

is comparable to agency counterparts

 Consumer-directed workers felt fully prepared to

perform tasks

 Consumer-directed workers felt well-informed about

participant’s condition

 Medical/functional outcomes for those consumer

directing as good or better than those with agency assistance

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Personal Assistant Worker

• Rights, Duties, & Agreement
• Wound Care
• Information about Participant
• Employee Injuries
• Confidentiality
• Emergency Procedures
• Labor Laws
• Completing Timesheet
• Liability Coverage
• Communication Skills
• Universal Precautions
• Setting Boundaries
• Proper Lifting
• Respecting Cultures
• Range of Motion
• Professional/Ethical Behavior

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Valuable Resources

 Paraprofessional Healthcare Institute (PHI)

Training Curriculum

 Granite State Independent Living (GSIL)

Handbook

 Arkansas IndependentChoices Handbook  JEVS

Counselor Training

 Philosophy

 Person-Driven Values  Consumer Direction  Peer Mentoring

 Program Goals  Policy and Procedures  Responsibilities  Communication Paths

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Valuable Resources

 Cash & Counseling Consult Training  Evaluation of Consumer-Directed Training for

ASAP Network

 Increasing Opportunities for Choice & Control

with Participant Direction

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Participant Training

 Program Expectations  Participant Rights  Participant Responsibilities  Recognizing & Receiving

Quality Services & Supports

 Recruiting, Interviewing,

Selecting, Managing, Evaluating & Dismissing

 Back-up Planning  Being an Employer  Dealing with Emergencies  Communication Skills  Using Resources/Supports  Working with your Team  What/When to Report  Managing Your Own

Health

 Recognizing Abuse &

Neglect

Valuable Resources

 Kansas Assistance Supports & Services  Personal Choice Program of Rhode Island  Colorado Consumer Directed Attendant Support

Program

Q&A with Southern Maine’s Community Living Program

AnneMarie Catanzano, MA Community Living Programs Coordinator Katlyn Blackstone, MS, LSW Director of Community Services

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Q: What type of training do you offer for participants, representatives, and workers?

 Individual Training Offered to Participants and

Representatives

 What is Participant Direction?  Finding Workers  Financial Management Services  How to be an Employer  Safety and Emergency Planning  Budgeting and Care Planning  Responsibilities of Participant, FMS, AAA

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Q: What type of training do you offer for participants, representatives, and workers? (continued)

 Participant Specific Training for Workers

 Reinforcement of Participant Direction  Training in Financial Management Procedures  Help participant find personal care training for worker if

necessary

 Review of responsibilities of participant, worker, FMS,

AAA

 Incident Procedures

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Q: What was your process for developing training manuals?

 Development of Training Manuals

 Collaboration with other AAA’s in Maine  Review Cash & Counseling and NRCPDS resources  Decide what to include  Personalize it for your program and culture

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Q: What resources did you find helpful as you developed your training materials?

 ADRC TAE Website www.adrc-tae.org  NRCPDS at Boston College GSSW

www.participantdirection.org

 Self-Direction Handbook

www.cashandcounseling.org/resources/handbook

 Family Caregiver Alliance www.caregiver.org  Human Resources Information

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Contact Information

 Katlyn Blackstone, MS, LSW kblackstone@smaaa.org  AnneMarie Catanzano, MA acatanzano@smaaa.org

Southern Maine Agency on Aging 136 U.S. Route One Scarborough, ME 04074 207-396-6545

Questions?

 Please type your question

in the “Chat” box found in the lower left-hand corner

• f your screen.

 If we are unable to answer

your question at this time, it will be included in our follow-up Q&A document posted on our website:

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www.training.participantdirection.org

Q&A with a Consumer-Directed Participant

Mario Lucero, M.A. New Mexico

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Q&A: Mario Lucero

 Q: How do you go about training your workers?  Q: What resources did you use in order to train

your workers?

 Q: What resources do you wish you had while

training your workers?

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Questions?

 Please type your question

in the “Chat” box found in the lower left-hand corner of your screen.

 If we are unable to

answer your question at this time, it will be included in our follow-up Q&A document posted

• n our website:

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www.training.participantdirection.org

Tools and Resources

Sandy Barrett Director of Program Implementation and Design NRCPDS

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Helpful Websites

 National Resource Center for Participant-Directed Services:

 www.participantdirection.org  www.training.participantdirection.org

 Cash & Counseling: www.cashandcounseling.org  The Clearinghouse for Home and Community Based

Services: www.hcbs.org

 PHI Training: phinational.org/training/  Technical Assistance Exchange: www.adrc-tae.org

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Resource Guide

 Changing Role of Consumer-Directed Counselor

Resources

 Sample Training Manuals  Helpful Training Websites  Archived Webinars from the Consumer Direction

Webinar Series

 Archived Webinettes, TA Calls, and Training  NRCPDS Directory

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Available Webinars

 Our Fraud and Abuse Webinette is now available on

• ur website

 Previous webinars in AoA’s Consumer-Directed

Webinar series can be found here

 Early Considerations Webinette can be found here

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Advancing choice and control for people living with disabilities

Click here to access the accompanying Webinar Resource Guide For questions related to the webinar, please email us at info@participantdirection.org

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