COMMUNITY ENGAGEMENT TRAINING Lizzie Stimson, Senior Engagement - - PowerPoint PPT Presentation
COMMUNITY ENGAGEMENT TRAINING Lizzie Stimson, Senior Engagement Manager, Haringey and Islington CCGs Alex Watson, Senior Engagement Manager, Haringey and Islington CCGs 1 OVERVIEW Aims : Increasing your understanding of community engagement
1
2
Aims: Increasing your understanding of community engagement and empowerment to conduct engagement Exploring community engagement in the context of CCG service improvement Identifying opportunities for the CCGs to conduct more meaningful and creative community engagement
3
4
local community – ensuring we speak across the 9 protected characteristics and social inclusion groups.
and support from those that know those groups best
their terms. We don’t always expect them to come to OUR meetings
can’t)
the projects and services we commission
re-engage
6
decision making.
we listen, involve and engage individuals and groups that find it hard to have their say
community are always informed and fed back to about how their voice has influenced, changed and developed projects, services and plans, and promoting community and engagement projects.
– Running for 3 years
inequalities
All Work on supporting people who face barriers to access services, to have a positive experience of services through working with grass roots organisations to support their local communities into statutory services / community projects or just provide them with signposting.
– Building relationships with Third Sector and our partners
– New River Green Estate, Bemerton Estate & Kings Cross area (Peabody) – Stay Well this Winter community engagement done via Healthwatch Haringey – engaging with local people on prevention and self-care measures to stay in good health over the winter and using the appropriate services for their health needs, when required. Engagement included hosting an information stall in Wood Green Shopping Centre, attending a range of community group meetings to promote messages to key target groups, e.g. local pensioners’ forums, ethnic minority groups and held a Stay Well this Winter health promotion and awareness event for the local community.
Targeted engagement with Turkish and Kurdish engagement around local NHS health services and how to use them appropriately. This work was commissioned via Turkish Cypriot Community Association. Engagement included conducting surveys / questionnaires with target group in several GP practices, pharmacies and local hospitals North Mid and BEH MHT, trained Community Health Champions, conducted focus groups, outreach to relevant community groups, held an Health Awareness Day event for target and visited Turkish school gatherings.
We tie our engagement into delivering the Equality Delivery System 2 with the support of our Equality
further engagement with HealthWatch, the voluntary sector and local community to assess where we are as a CCG, our progress against the outcomes and grade our performance.
English speaking community and two community meetings in local housing estates.
1. Meet with the engagement team and start planning - What are your objectives? What resources are available? 2. What do we already know? - What engagement has already happened in this area? How could it be used? 3. What groups should you be speaking to? Who do you want to engage? Who will benefit from engagement? 4. How can you be creative? What methods will be used for engagement? Are certain methods best suited for certain purposes? What resources are needed? 5. Who else do we need to involve? Who should our partners be in this engagement? Who knows these communities best? 6. When and how will the community be engaged? How prepared are you to meet the community on their timescales, and on their terms? 7. What are the parameters of your engagement: what can people change (and what can’t they change) – Be honest 8. Should your project include a self -management approach? 9. How will you use the feedback and communicate this back to patients (and where appropriate Governing Body)? 10. What is the proposed commissioning route (where applicable) and do you need patients to be part of this? 11. Will you need to undertake an Equality Impact Assessment?
meet these duties.
Equality Manager.
and undertake further engagement with HealthWatch, the voluntary sector and local community to assess where we are as a CCG, our progress against the outcomes and grade our performance.
12
EDS2 Goals and Outcomes
Goal Outcome Goal Outcome
1.1 Services are commissioned, procured, designed and delivered to meet the health needs of local communities
3.1 Fair NHS recruitment and selection processes lead to a more representative workforce. 1.2 Individual peoples’ health needs are assessed and met in appropriate and effective ways. 3.2 The NHS is committed to equal pay for work of equal value and expects employers to use equal pay audits to help fulfil their legal obligations. 1.3 Transitions from one service to another, for people on care pathways, are made smoothly with everyone well-informed. 3.3 Training and development opportunities are taken up and positively evaluated by all staff. 1.4 When people use NHS services their safety is prioritised and they are free from mistreatment and abuse and mistakes are minimised. 3.4 When at work, staff are free from abuse, harassment, bullying and violence from any source. 1.5 Screening, vaccination and other health promotion services reach and benefit all local communities. 3.5 Flexible working options are available to all staff consistent with the needs of the service and the way people lead their lives.
experience 2.1 People, carers and communities can readily access hospital, community health or primary care services and should not be denied access on unreasonable grounds 3.6 Staff report positive experiences of their membership of the workforce. 2.2 People are informed and supported to be involved in decisions about them.
all levels 4.1 Boards and senior leaders routinely demonstrate their commitment to promoting equality within and beyond their
2.3 People report positive experiences of the NHS 4.2 Papers that come before the Board and other major Committees identify equality-related impacts including risks, and say how these risks are to be managed. 2.4 People’s complaints about services are handled respectfully and efficiently. 4.3 All managers and staff support their staff to work in culturally competent ways within a work environment free from discrimination
Goals 1 & 2 are about services and access- the primary activities of the NHS. Goals 2 & 3 are about workforce, governance and leadership- the enablers. At the heart of EDS2 are 18 outcomes, against which NHS organisations assess and grade themselves. They are grouped under four goals, as shown in the table
and deliver on, the NHS Outcomes Framework, the NHS Constitution, and the Care Quality Commission’s key inspection questions set out in “Raising standards, putting people first - Our strategy for 2013 to 2016”
views can actually develop and change plans – then you are both engaging with meaning (building trust with local people) and ensuring that you are following a process that will meet legal & statutory requirements (regardless of whether you eventually need to go to full consultation).
and plan your potential engagement activities for a project you work