CEO/Co-Founder, Monte Carlo VP Customer Operations, Gainsight - - PowerPoint PPT Presentation

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Nov 10, 2023 177 likes •388 views

CEO/Co-Founder, Monte Carlo VP Customer Operations, Gainsight Management Consultant, Bain & Co Data Analysis Unit Commander, IDF Math & Stats, Stanford Barr Moses Why does it matter? - Lessons learned: -

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CEO/Co-Founder, Monte Carlo
VP Customer Operations, Gainsight
Management Consultant, Bain & Co
Data Analysis Unit Commander, IDF
Math & Stats, Stanford

Barr Moses

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Why does it matter?

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Lessons learned:

Team structure
Make an impact (and measure it)
Data is trusted

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What should our org structure look like?

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Lone analyst Everyone has one SWAT team Let’s get data-driven Centralized Decentralized Let’s get our s*** together Time

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People who RUN People who COUNT People who BUILD*

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The Big Bang of the Universe Data Teams

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IT CFO CMO CTO CXO CDO ...

Now Soon

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Identify champions in the organization
Own and provide training for data literacy
Partner with functions on key initiatives
Ask and act on feedback

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How do I measure the value / ROI of my work?

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Support function Growth function

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New market
New feature
Segmentation
Scaling

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How do we build trust in our data?

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“Let’s build a data-driven culture!” More data sources More consumers More dashboards More complexity What does this data mean? Who owns this data? Can I trust this report? Where did this data come from? “Uh-oh!”

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Accountability
Measurement

○ NPS ○ Data downtime

Automation

○ Monitoring ○ Testing ○ Staging

Consider an SRE team for data

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