Center Update Don Bray & Pamela Leonard 1 Item 6 PRESENTATION - - PowerPoint PPT Presentation
Item 6 PRESENTATION SILICON VALLEY CLEAN ENERGY Online Customer Resource Center Update Don Bray & Pamela Leonard 1 Item 6 PRESENTATION Purpose - Approved with Decarb Roadmap - Recommended by CPAG Provide an informational update on
Don Bray & Pamela Leonard
1
Item 6 PRESENTATION
2
development of an online Customer Resource Center
2018 Customer Program Advisory Group (CPAG)
Item 6 PRESENTATION
3
Nowhere to send them on our site
vehicle electrification CRITICAL to meeting SVCE goals
Item 6 PRESENTATION
13
Focus Areas
Inspire Educate Act Enabling Outcomes
education and action
for vehicle and building electrification
Item 6 PRESENTATION
5
10% 20% 25% 15% 25% 5%
Estimated Distribution of Personas
Energy Wonk ~25k Sustainably Rooted ~50k Busy Suburban ~62.5k Green on the Go ~37.5k Making Ends Meet ~62.5k Rather Not ~12.5k I want to install solar with energy
do I talk to? We recycle and buy local, what more can we do? I’m really busy, why should I care? How quick and easy is it? What can I do to be more sustainable as a renter? Why is my energy bill so high? How can I lower it? No thanks. Where do I find the opt
Item 6 PRESENTATION
6
10% 20% 25% 15% 25% 5%
Estimated Distribution of Personas
Energy Wonk ~25k Sustainably Rooted ~50k Busy Suburban ~62.5k Green on the Go ~37.5k Making Ends Meet ~62.5k Rather Not ~12.5k
Item 6 PRESENTATION
7
Energy wonk –
Inspire
Battery storage educational content
Educate
connect to local installers
Virtual Power Plant
Act
Item 6 PRESENTATION
8
There is hope for protecting future generations
Inspire
Educational content about solar, electrification & EVs
Educate
shopping, connect to dealers
efficient products
Act Sustainably Rooted –
drives a hybrid
the environment
Item 6 PRESENTATION
SILICON VALLEY
CLEAN ENERGY
9
SVCE Website
Energy Efficiency and Emissions HVAC, HPWH, Thermostats, etc. Solar + Storage Electric Vehicles & Chargers Energy Use Analysis and Alerts Pricing and Purchasing Contractors, Quotes and Installation Dealer Referrals, Test Drives and Purchasing
Energy Use Appliances Solar + Storage EV
Inspire Educate Act
Item 6 PRESENTATION
13
Drive User Interaction
Equity and Access
Item 6 PRESENTATION
S I L I C O N VALLEY
CLEAN ENERGY
Item 6 PRESENTATION
SMUD Energy Store
Search (keywords,etc)
1
? Cart Projects& Contractors v Smart Thermostats Smart Home Lighting Water Saving Air Filters Advanced Power Strips Electric Vehicle Chargers
Make it shine with energy-saving lighting,
smart thermostats and more.
Shop best sellers
Featured Products
MaxLite 9 watt A19 LED (6 pack),Title 20
$36 full price
Euri 9 watt BR30 LED (6 pack),Title 20
$27.30full price
$1.98
Your price after instant rebates
Philips Hue White & Color Ambiance 4pk Starter Kit
$199.99
$6
Your price after instant rebates
^
We're online!
12
Item 6 PRESENTATION
Performance t
)
3 5
,
000 $3.2 million
i t e m s s
d
contractor
referrals s e n t i n
g r
s
product v a l u e
s
d
12
,
000
r e b a t e d
thermostats
11
,
2
r e b a t e d LED packs
500
,
000
s i t e visitors
avg
.
c u s t
e r satisfaction
20% of v i s i t
s are returning
S M U D
Energy Store
13
infrastructure
development
Item 6 PRESENTATION
SILICON VALLEY
CLEAN ENERGY
14
✓ Completed Request for Information (RFI) to assess available tools
✓ Developed and launched Request for Proposals (RFP) ✓ RFP closed ✓ 16 responses
and selecting top bidders
CRC scope
contracts to board for approval
launch of initial elements in April 2020
Sept.
Dec.
Item 6 PRESENTATION
SILICON VALLEY
CLEAN ENERGY
15
Item 6 PRESENTATION
Y
SILICON VALLEY
CLEAN ENERGY