CCAC OCTOBER 27, 2017 UNIVERSITY OF HOUSTON COUGAR CARD OFFICE - - - PowerPoint PPT Presentation

COUGAR CARD ADVISORY COMMITTEE CCAC OCTOBER 27, 2017

UNIVERSITY OF HOUSTON

COUGAR CARD OFFICE - ORGANIZATION CHART

TRAMAINE JOHNSON MANAGER, COUGAR CARD DEBORAH DAVIS DIRECTOR, COUGAR CARD DANIELLE STEBER CUSTOMER SERVICE REPRESENTATIVE 2, COUGAR CARD KAREN MAGGI PROGRAM COORDINATOR, COUGAR CARD HELILI TORRES NON-COLLEGE WORK STUDY BRYAN HO NON-COLLEGE WORK STUDY AMINE HANNA NON-COLLEGE WORK STUDY ESMERALDA VALDEZ EXECUTIVE DIRECTOR, UNIVERSITY SERVICES EMILY MESSA ASSOCIATE VC/VP OFFICE OF ADMINISTRATION TUONG HO (UIT) MGR, ENTERPRISE COMPUTING GREG JONASON APPLICATIONS DEVELOPER YUN CUI APPLICATIONS DEVELOPER

WHAT IS THE COUGAR CARD? THE OFFICIAL ID CARD FOR THE UNIVERSITY OF HOUSTON

WHY DO I NEED A COUGAR CARD?

YOUR COUGAR CARD IS USED FOR A VARITY OF PURPOSES:

• MEAL PLAN AND COUGAR CASH (SWIPE CARD FOR MEALS AND COUGAR CASH USAGE)
• ACCESS TO BUILDINGS/REC & WELLNESS CENTER/SPORTING EVENTS
• FLEX ACCOUNT – YOUR CAMPUS DEBIT ACCOUNT/ADD $$ TO ACCOUNT
• TEST TAKING
• BARNES & NOBLE AND COUGAR BYTE DISCOUNTS
• PRINTING – EVERY SEMESTER STUDENTS, FACULTY, AND STAFF RECEIVE FREE PRINTING PRIVILEGES IN

 MD ANDERSON LIBRARY (1ST FLOOR) = $7.50 (STUDENTS, FACULTY, AND STAFF)  INFORMATION TECHNOLOGY COMMONS IN RESIDENTIAL PRINTING LABS = $7.50 (STUDENTS)  LIMITED COLLEGE SPECIFIC PARTICIPATING LABS = $ DETERMINED BY EACH LOCATION

COUGAR CARD OFFICE

What services do we offer?

• Wireless Readers - Are you having an event and would like to digitally track attendance?

 We have Wireless Cougar Card readers/card swipes that may be rented annually or per each event by the UH community.  We provide training to use the devices and email your attendance report after the event.

• UH Guest Cards – Do you have a non-UH Group that needs access to cougar card services?

 Guest Cards are available for purchase and can be loaded with any amount

• f money to Flex Accounts.

 Housing Summer Guest Cards are available for purchase and can be loaded with camp meals and Flex Accounts.

COMMUNICATION AND OUTREACH

• Online Photo Submission Contest
• Student Resource Fairs
• New Hire Orientation – Faculty and Staff
• Campus Jobs for Coogs Job Fair

WHAT IS A FLEX ACCOUNT AND HOW DO I GET ONE?

• A Flex Account is a campus debit account!
• Flex Account funds are restricted to on campus purchases ONLY.
• Flex Accounts are assigned to all actively enrolled students and actively

employed faculty and staff.

• Deposits can be made online through AccessUH or in person at the Cougar

Card Office using cash or credit card.

WHERE CAN I USE MY FLEX ACCOUNT?

• BARNES AND NOBLE CAMPUS BOOKSTORES
• MARKET (CAMPUS CONVENIENCE STORES)
• CAMPUS EATING ESTABLISHMENTS
• COMPUTING/PRINTING LABS
• PLEASE VISIT OUR WEBSITE FOR LIST OF LOCATIONS THAT ACCEPT FLEX FUNDS.

HTTP://WWW.UH.EDU/AF-UNIVERSITY-SERVICES/COUGARCARD/ON-CAMPUS/

COUGAR CARD FUNDING MODEL

• CURRENT FUNDING

INSTITUTIONAL FUNDS COMMISSION AND/OR SERVICES FEES

COUGAR CARD ADVISORY COMMITTEE

• Committee Member Roles, Scope, and Expectations
• Voting Members: Attend and actively participate in all scheduled

meetings, participate on any ad-hoc or subcommittees formed, engage in active information sharing between committee and the unit being represented, and cast your vote as required on any programs/initiatives

• Non-Voting Members:

Attend and actively participate in all scheduled meetings, participate on any ad-hoc or subcommittees formed, and engage in active information sharing between committee and the unit being represented

COUGAR CARD ADVISORY COMMITTEE

• Committee Member Roles, Scope, and Expectations – Cont’d
• Chair and Vice Chair:

Elected annually from voting members only

• Call meetings to order, adjourn meetings, take attendance,

introduce agenda items, and call for motions

• At-Large Member Selection
• Application was posted on our website for 2 weeks, closing date

10/20

COUGAR CARD ADVISORY COMMITTEE

• Committee By-Laws (2017)
• http://www.uh.edu/af-university-services/cougarcard/advisory-committee/
• Meeting Schedule – 4th Friday of the month

9:30a – 10:30a

• November – scheduled campus holiday: Alternative date November 17
• December – scheduled campus holiday: Alternative date December 8
• January 26
• February 23
• March 23
• April 27
• May – TBD Official UH closing day 5/10

FY2018 KEY PRIORITIES

• Implementation of New Campus Card ID System and Campus Smart Card
• Complete assessment of current On-line Photo Submittal Program
• Evaluate/Update Departmental Service fees

FY2018 KEY PRIORITIES

• New Campus Card ID System:
• ffering a system-wide

program providing access, physical and digital card production and management, foodservices’ point of sale efficiencies, event management and attendance.

• Interfacing with enterprise-wide and campus-level systems

Current Interfaces

• PeopleSoft Financials/Campus Solutions/HRIS
• BASIS/Lenel

Future Interfaces

• Residential Management System
• Parking Management System

FY2018 KEY PRIORITIES

• New Campus Smart Card:

Implementing a high frequency/high coercivity smart card with multiple technologies.

Current Technology

• Internal and external building access
• Meal Plans
• Attendance tracking (classes/events)

Future Technology

• Internal card security credentials
• Parking and Transportation
• Vending
• Metro’s Q-Card
• Off-campus merchants

FY2018 KEY PRIORITIES

• Online Photo Submission Program
• Current program overview
• Participation had a substantial decrease from FY2016 to FY2017 – need to

assess why this service is not being used more by the UH community

Fiscal Year Approv

• ved

d Reje jected ed Total 2015 6,488 1,663 8,151 2016 6,848 1.614 8,462 2017 4,979 1,387 6,366 Fiscal Year Yearover Year Ac Activity 2016 vs 2015 ~4% Increase 2017 vs 2016 ~26% Decrease

FY2018 KEY PRIORITIES

• Online Photo Submission Program
• We would like hold focus group meetings in January 2018
• Potential groups from communities represented by our committee

members:

• Student Housing
• Staff
• Faculty
• Walk-In Clients

FY2018 KEY PRIORITIES

• Evaluate/Update Departmental Service Fees
• Our current fee structure charges for lost/replacement fee of $10 to our

student population only

• We are researching other Universities - both inside and outside of Texas
• Other Universities charge students for new cards as well as

faculty/staff along with charging for lost/replacement cards

• We will need committee involvement to develop more robust fees that

will be comparable to the advanced technologies that we will be implementing with our campus card system and multi-technology smart card

• We will share our research at our November meeting

MEMBER ITEMS

• Elect Chair and Vice Chair
• If enough members are present we can elect these 2 positions at this time
• We need 2/3 of voting members present
• To date we have 9 voting members appointed

MEMBER ITEMS

• At-Large Committee Appointment Selections
• 2 appointments to fill
• 21 applications reviewed
• 12 Commuter/General Student Submissions
• 2 year-term
• 9 Residential Student Submissions
• 1 year-term
• 4 finalists will introduce themselves to the committee:

2 Commuter Students/2 Residential Students

• Each introduction will be no longer than 3 minutes

Name & Why they want to serve on the Cougar Card Advisory Committee

• Members will use tally sheets provided to select 1 from each category

CONTACT US

• Welcome Center Parking Garage

4434 University Drive

• Monday – Friday 8am – 5pm
• Phone:

832-842-CARD

• Email:

cougarcard@uh.edu

• Web Address: www.uh.edu/af-

university-services/cougarcard/

THANK YOU!