Catherine McGuire Head of Reference and Outreach, Thurgood Marshall - - PowerPoint PPT Presentation
Catherine McGuire Head of Reference and Outreach, Thurgood Marshall State Law Library, Maryland Luis Interiano Reference Librarian, West Baton Rouge Library, Port Allen, Louisiana Betha Gutsche WebJunction Programs Manager, OCLC Civil Legal
Head of Reference and Outreach, Thurgood Marshall State Law Library, Maryland
WebJunction Programs Manager, OCLC
Reference Librarian, West Baton Rouge Library, Port Allen, Louisiana
Webin inar – February ry 11, 2020
▪ Welcome ▪ The Justice Gap ▪ The Experience of a Reference Librarian ▪ The Public Library Connection ▪ The Live Online Course
64% 7% 7% 9% 11%
Public Library Federal / National Govt, Library Consortium & Special Library State Agency / Association Academic Library NA & Other
1.Mouse over slide to find small pil ill menu at far left 2.Select top squigg ggle ic icon to open annotation tool panel 3.Select square icon 4.Select ch check mark 5.Click on slide to practice
Data source: Legal Services Corporation, Justice Gap Report, June 2017
Image source: Justice Gap Report: Measuring the Unmet Civil Legal Needs of Low-Income Americans, LSC, June 2017
“The public library is the local centre of information making all kinds of knowledge and information readily available to its users.”
⎯IFLA/UNESCO Public Library Manifesto, 1994
LIBRARIES ARE TRUSTED COMMUNITY INSTITUTIONS LIBRARIES ARE A GATEWAY TO INFORMATION LIBRARY STAFF HAVE EXPERIENCE WITH SENSITIVE INTERPERSONAL INTERACTIONS
Louisiana
Photo of Library exterior, West Side Journal Map of West Baton Rouge Parish from Louisiana Studies
Photo of Legal Reference collection at West Baton Rouge Library
▪ Time ▪ Exposure ▪ Experience ▪ Self-education It’s okay if you’re starting from zero.
Student by geralt on Pixabay
▪ Family law ▪ Debt collection ▪ Consumer concerns ▪ Landlord-tenant ▪ Employment Sp Spir iral l effect – one issue leads to another
▪ Form rmal and str tructured language ▪ Words may have dif ifferent meanin ings ▪ Keep a relia liable le reso source at hand
Image by lethutrang101 on Pixabay
▪ Legal issues have significant consequences ▪ Emotions impact the interaction ▪ Managing emotion is part of the job ▪ Provide positive force
Image by johnhain/1146 on Pixabay
▪ Resp spond – not answer ▪ Focus on the "can" rather than the "cannot" ▪ Develop and practice scripted language
▪ What is the difference? ▪ Power of decision-making ▪ Rephrase
▪ You don't have to respond to the question as they phrase it ▪ Look for the information core in the question ▪ "I understand you are asking for information about..."
▪ Get a foundation in civics ▪ Law written on multiple levels and branches ▪ Evaluate free versions for reliability
Image by stevenpb on Pixabay
▪ Best starting point ▪ Describe law in everyday, accessible language ▪ Point to primary text Se Secondary ry so sources exp xpla lain in th the la law
(encyclopedias, dictionaries, textbooks, practice materials, self-help materials)
▪ Play to your strengths ▪ Term selection ▪ Indexing ▪ Google Advance search ▪ What can you access? Know your resources
▪ Sources for education ▪ Multiple organizations = diverse opportunities to connect
▪ Legal aid ▪ Law library ▪ Bar association ▪ Community services (government, non-profit)
▪ Both broad and narrow topical coverage
related authority and ability
Image by fauxels on Pexels
Understanding the role of
libraries in addressing the justice gap Recognizing the dif ifference betw tween leg legal in information and le legal advice Conducting the leg legal l reference in interview Reviewing and strengthening your library’s civ civil il le legal reference col
Examining commonly addressed and important civ civil l le legal top
Exploring trusted local- and state- specific on
line self lf- help elp res esources Identifying and cultivating rel elationships wit ith loc local or
▪ Sa Sara Pic ic – Head of Public Services, Law Library of Louisiana ▪ Sa Sarah La Larsen – Outreach Librarian, Minnesota State Law Library ▪ Ca Catherin ine McGuir ire – Head of Reference and Outreach, Thurgood Marshall State Law Library, Maryland
▪ April 6 – May 8 ▪ Four live, online, instructor-led sessions over 5 weeks
▪ Tuesdays, 3pm ET / 12pm PT
▪ Readings, activities, and discussions in between live sessions
▪ Follow link in chat ▪ Click on Co Course Titl Title ▪ May need to create fr free account in WebJunction catalog
Apr pril il 6-12 12 Less Lesson 1 Liv Live sess sessio ion: Apr pril il 7 Apr pril il 13 13-19 19 Less Lesson 2 Liv Live sess sessio ion: Apr pril il 14 14 Apr pril il 20 20 – May 3 3 Less Lesson 3 3 Liv Live sess sessio ion: Apr pril il 21 21 May 4-8 8 Less Lesson 4 Liv Live sess sessio ion: May 5