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Capturing Testing with 3 Magic Words Presented by: - - PDF document

Feb 08, 2023 241 likes •350 views

W13 Personal Development Wednesday, October 2nd, 2019 2:45 PM Capturing Testing with 3 Magic Words Presented by: Janna Loeffler

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¡ ¡ W13 ¡

Personal ¡Development ¡ Wednesday, ¡October ¡2nd, ¡2019 ¡2:45 ¡PM ¡ ¡ ¡ ¡ ¡

Capturing ¡Testing ¡with ¡3 ¡Magic ¡Words ¡ ¡

Presented ¡by: ¡ ¡ ¡

¡ Janna ¡Loeffler ¡

¡ Ultimate ¡Software ¡ ¡

Brought ¡to ¡you ¡by: ¡ ¡ ¡ ¡

¡

¡

¡ ¡

888-­‑-­‑-­‑268-­‑-­‑-­‑8770 ¡·√·√ ¡904-­‑-­‑-­‑278-­‑-­‑-­‑0524 ¡-­‑ ¡info@techwell.com ¡-­‑ ¡http://www.starwest.techwell.com/ ¡ ¡ ¡

¡

¡ ¡ ¡

¡

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Janna ¡Loeffler ¡

¡ Janna ¡Loeffler ¡has ¡more ¡than ¡fifteen ¡years ¡of ¡software ¡quality ¡experience. ¡She ¡holds ¡ a ¡bachelor's ¡degree ¡in ¡computer ¡engineering ¡and ¡a ¡master's ¡degree ¡in ¡business ¡

  • administration. ¡Working ¡in ¡a ¡variety ¡of ¡software ¡engineering ¡roles, ¡including ¡

development, ¡testing, ¡quality ¡assurance, ¡and ¡DevOps, ¡has ¡provided ¡her ¡with ¡a ¡ holistic ¡view ¡of ¡software ¡engineering. ¡She ¡has ¡worked ¡on ¡a ¡wide ¡variety ¡of ¡products, ¡ such ¡as ¡industrial ¡controls, ¡embedded ¡medical ¡devices, ¡websites, ¡mobile ¡ applications, ¡and ¡theme ¡park ¡attractions. ¡Janna ¡has ¡a ¡passion ¡for ¡helping ¡people ¡ build ¡high-­‑quality ¡software ¡more ¡efficiently. ¡ ¡

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9/5/19 1

CAPTURING TESTING WITH 3 MAGIC WORDS

Janna Loeffler

“ ”

THE MORE I LEARN, THE MORE I REALIZE HOW MUCH I DON'T KNOW.

  • Albert Einstein
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WHAT IS TESTING?

Testing is acquiring the competence, motivation, and credibility to create the conditions necessary to evaluate a product by learning about it through exploration and experimentation, which includes to some degree: questioning, study, modeling, observation and inference, including verifying propositions about the product so that you help your clients to make informed decisions about risk.

Rapid Software Testing (https://rapid-software-testing.com/)

“THE OLDEST AND STRONGEST EMOTION OF MANKIND IS FEAR, AND THE OLDEST AND STRONGEST KIND OF FEAR IS FEAR OF THE UNKNOWN” ― H.P. LOVECRAFT

Some of the reasons why testers are afraid to say “I don’t know”:

  • Fear of losing credibility
  • Fear of failure
  • Imposter Syndrome
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FEAR OF LOSING CREDIBILITY

On the job pressure of needing to provide an answer immediately It’s so real there’s even a wikihow page about it: https://www.wikihow.com/Lose-Your-Fear-of- Being-Fired

FEAR OF FAILURE

  • Kakorrhaphiophobia - The fear of failure or

defeat.

  • Atychiphobia – The fear of failure or failing.

"One who fears failure limits his activities. Failure is only the opportunity to more intelligently begin again." -Henry Ford

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IMPOSTER SYNDROME

Impostor syndrome (also known as impostor phenomenon, impostorism, fraud syndrome or the impostor experience) is a psychological pattern in which an individual doubts their accomplishments and has a persistent internalized fear of being exposed as a "fraud".

  • Wikipedia

An estimated 70% of people experience these impostor feelings at some point in their lives, according to a review article published in the International Journal of Behavioral Science. Impostor syndrome affects all kinds of people from all parts

  • f life: women, men, students, managers, and executives.

”I DON’T KNOW?” OR “I DON’T KNOW.”

Some of the reasons when testers might say “I don’t know”:

  • They are lazy
  • They don’t want to tell you
  • They genuinely don’t know
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3 COMMON “I DON’T KNOW” QUESTIONS

How long is it going to take to test? Do you know how to test … ? What is your test coverage?

HOW TO COMMUNICATE “I DON’T KNOW” IN A MEANINGFUL WAY

Don’t say “I don’t know”

  • There’s a wikiHow for this too!

https://www.wikihow.com/Stop-Saying-%22I-Don%27t- Know%22

Re-phrase your ”I don’t know”

  • “I’m not sure I’m the right person, but I can help you find
  • ut who is.”
  • “I’m curious about that as well, let’s see if we can figure

that out together.”

  • “Here’s what I can tell you”

Ask questions

  • ”Can you tell me more about…. ?”
  • “I’m not sure I understand, can you elaborate?”

Most importantly Be Authentic!

  • Saying “I don’t know” is okay if you genuinely don’t know!
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#1 WAY TO AVOID SAYING “I DON’T KNOW” IN TESTING

Be prepared!

  • Go to conferences
  • Take classes
  • Be able to communicate your testing story
  • Know your heuristics and your oracles

CONFERENCES & CLASSES

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TESTING STORY

HEURISTICS & ORACLES

In computing, software engineering and software testing a test oracle, or just oracle, is a mechanism for determining whether a test has passed or failed.

Kaner, Cem; A Course in Black Box Software Testing, 2004

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IN SUMMARY

It’s okay to say “I don’t know.”, just don’t be lazy about it. We can’t be expected to know everything at all times. Sometimes our vulnerabilities give us more credibility as humans. The #1 way to avoid saying “I don’t know” is be prepared.

Janna Loeffler Manager Quality Engineering Ultimate Software Janna_Loeffler@ultimatesoftware.com @JannaLoeffler

QUESTIONS?