Building your ScrumMaster Toolkit @SwetaMistry121 @AgileAZCon In - - PowerPoint PPT Presentation

Building your ScrumMaster Toolkit

@SwetaMistry121 @AgileAZCon

In pairs, find someone you haven’t met before 3 rounds:
 1 min. for EACH person - discuss 2 questions 
 Swap

@SwetaMistry121 @AgileAZCon

What big challenge do you have with team participation or as a ScrumMaster/Facilitator/ Coach/____________? What do you hope to get from AND give back to this session?

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Shout Out...

How was that?

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Image credit: https://www.nutcache.com/blog/6-must-have-skills-to-become-a-notable-scrum-master/

Teacher Facilitator Coach Mentor

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@SwetaMistry121 @AgileAZCon

W h e n ? H

• w

? What?

@SwetaMistry121 @AgileAZCon

We’ll cover four areas

• 1. Liberating Structures
• 2. 6 Trumps
• 3. Some Mapping Techniques
• 4. Some Qualities

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Liberating Structures

3333 http://www.liberatingstructures.com

33+ Liberating Structures

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Impromptu Networking

• Rapidly Share Challenges and Expectations
• Build New Connections

http://www.liberatingstructures.com

@SwetaMistry121 @AgileAZCon

LS: Microstructures

5 design elements of microstructures:

• 1. a structuring invitation
• 2. how the space is arranged and what materials are

needed

• 3. how participation is distributed
• 4. how groups are configured
• 5. a sequence of steps and time allocation

LS: variations on these 5 elements

• Guide/control how groups work together
• Enables & constrain what’s possible

http://www.liberatingstructures.com/design-elements/

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Liberating Structures

http://www.liberatingstructures.com

• Tiny shifts in the way we meet
• Simple
• Easy to learn
• Create Disruptive Innovation
• Participants are the experts - distributed control
• Includes everyone in shaping next steps.
• Productive
• Quick
• Seriously fun!

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Training From The Back Of The Room

https://bowperson.com/

Sharon Bowman

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TFTBOTR: 6 TRUMPS

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Movement trumps Sitting

• To learn better, the brain needs oxygen
• The best way to get oxygen is to move
• To learn better participants should move more often
• Participants should move every 10-20 minutes
• Engage participants every 10 minutes
• Oxygen provides a cognitive boost
• Sitting decreases oxygen levels

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Talking trumps Listening

• Discussing a learning that has been heard processes information 3

times - by listening, restating it and thinking about it.

• The best way to learn is to teach it
• Insert short frequent discussions in sessions

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Writing trumps Reading

• Writing is multi-sensory: it is visual-spatial, kinesthetic and tactile.
• Writing is a whole brain task
• Information is cognitively processed a second time when written

after hearing it

• Taking notes is a valuable form of processing information

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Shorter trumps Longer

• Divide content into short segments
• 10-20 minutes long instead of 60-90 mins.
• The brain remembers “chunks” of information
• Introduce new information gradually and repeat it

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Different trumps Same

• The brain notices changes
• It ignores information that remains the same, is predictable or

boring

• The brain is easily drawn to novel or emotionally intense

information

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Images trumps Words

• The brain remembers images over words
• The mind can easily create a scenario instead of distinct parts
• Research suggests the capacity for long-term memory related

to images appears unlimited

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https://bowperson.com/wp-content/uploads/2014/11/SixTrumpsArticle220101.pdf

Try it...

• Stand up
• Partner with the person opposite you (you may need to move!)
• Recall the 6 trumps and how you could apply them

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Mapping Techniques

• Visual
• Encourages Creativity
• Allows for comprehensive understanding
• Find patterns
• Easy to reference concepts and complex information
• Collaborative
• Brain comprehends the data better
• Easier to remember & recall information with accuracy


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Mind Maps

Image Credit: https://www.monitis.com/blog/best-mind-map-tools-free/ Image Credit: https://www.biggerplate.com/mindmaps/ryN3xySp/agile-mind-maps-12-agile-principles Image Credit:https://www.edrawsoft.com/mind-map-definition.php

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Try it...

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Mind Map: Guidelines

• Start in the center
• Think in levels
• Use colors
• Use images
• Use for note taking

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Personal Maps

https://management30.com/practice/personal-maps/

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Impact Mapping

https://www.impactmapping.org/book.html

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Impact Mapping

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Impact Mapping

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Try it...

https://news.un.org/en/story/2015/12/519172-sustainable-development-goals-kick-start-new-year

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Impact Mapping

https://www.impactmapping.org/

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Impact Mapping

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Qualities

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Right to Pass

You have the right to opt-out

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Qualities

• Empathy
• EQ
• Awareness (Self/Others)
• Active Listening

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Empathy

3 levels: Cognitive, Emotional, and Compassionate. 
 
 Empathy <> Sympathy. 
 
 Not being reactive Not all empathy is the same
 
 


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Empathy: Cognitive

“Simply knowing how the other person feels and what they might be thinking. Sometimes called perspective-taking” - Daniel Goleman, 
 
 Considers thought, understanding and intellect.


@SwetaMistry121 @AgileAZCon

Empathy: Emotional


 
 “when you feel physically along with the other person, as though their emotions were contagious.” - Daniel Goldman 
 Considers feelings, physical sensation and mirror neurons in the brain. 


@SwetaMistry121 @AgileAZCon

Empathy: Compassion

“With this kind of empathy we not only understand a person’s predicament and feel with them, but are spontaneously moved to help, if needed.” - Daniel Goldman 
 
 Considers the person as a whole 


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Empathy

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Empathy

• Focus on the other person, not on yourself.
• Helping the other person feel heard.
• Acknowledge the other person's point of view
• Not giving advice!
• Increase understanding and dialogue.
• Creating a connection

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EQ

@SwetaMistry121 @AgileAZCon

EQ: Debrief

• How did it feel when you were making eye contact and

you had to break it straight away?

• What feelings did you encounter when you made eye

contact and approached the person to pair up?

• Was it easy to make eye contact with someone?
• How close did you feel with people that you made eye

contact with?

• What thoughts came to mind when deciding whether to

make or maintain eye contact?

• How might this compare between different cultures?

@SwetaMistry121 @AgileAZCon

EQ

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them,” Howard Gardner (Harvard theorist)

@SwetaMistry121 @AgileAZCon

EQ

Four pillars of Emotional Intelligence (EQ)

• 1. Self-awareness.
• 2. Self-management
• 3. Social awareness
• 4. Interpersonal management

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Awareness

• Self
• Others
• Address blind spots


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Listening Actively

• Pay attention
• Listen to understand
• Clarify
• Remain objective and remove judgement
• See/Hear the whole picture - not just the person or content but

the environment as well

• Summarize
• Share

@SwetaMistry121 @AgileAZCon

Active Listening

• Level 1: Internal Listening - Listening to your inner voice.
• Level 2: Focused Listening - Listening intently to another

person.

• Level 3: Global Listening - Listening to others in the context
• f their entire surroundings.

@SwetaMistry121 @AgileAZCon

@SwetaMistry121 @AgileAZCon

W h e n ? H

• w

? What?

Don’t forget to dive deeper Stay Curious!

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@SwetaMistry121 
 Sweta Mistry