Building your digital strategy A practical guide John White Chief Operating Officer The Space 29/01/2017
What do we mean by ‘digital’? Audiences: reaching and engaging audiences online • Content: Using technology to create content for online or offline engagement: • e.g. creative content, captured content, cultural learning content Organisation: using technology to drive organisational efficiency/sustainability • See Arts Council England Digital Policy and Plan Guidelines co-authored by The Space and MTM 3 29/01/2017
How much/how long etc.?
Principles for a good digital strategy Integrated with business plan: mission/objectives, creative/curatorial, marketing, • education, staffing and budget Audience-led: puts audience reach and engagement at heart of the plan • Focused on strengths or opportunities specific to the organisation rather than • spreading efforts too thinly Realistic: recognises current starting point, skills and resources available and • importance of effective advocates, partners and suppliers Adaptable/agile: digital landscape changes rapidly so plan should be top-level and • have scope to iterate, learn and evolve Senior stakeholders involved in policy and plan rather than e.g. limited to digital • marketing function 5 29/01/2017
The planning cycle Digital policy Investing in major initiatives Year 1 plan Year 2 plan Year 3 plan Year 4 plan Project iteration/review 6 29/01/2017
‘Big splash’ vs ‘iteration’ 7 29/01/2017
Digital policy requirements Link to overall mission • Current status of digital practice • Opportunities for digital to support mission and objectives • Key digital principles and commitments • Responsibility for policy and review process • What will success look like? • 8 29/01/2017
Digital plan requirements Digital objectives • Key activities to meet each digital objective • Targets: set clear, ambitious but realistic targets • Budget/resources for each activity • Deadlines: include a clear timeframe and milestones • Responsibilities: identify who will oversee and who will deliver each activity • 9 29/01/2017
Audiences 10 29/01/2017
Audiences: who and why? Starting point: what is your current online reach and engagement (see ‘Effective • use of data’ below)? Segments: are you targeting activities to specific audience segments (e.g. Audience • Spectrum)? Audience outcomes: are activities focused on achieving clear outcomes (e.g. • building brand awareness, marketing creative programme, engaging with creative content, building brand loyalty, generating online income, gaining feedback)? Audience interests: have you considered different audience needs/interests (e.g. • new audiences vs existing, traditional arts audiences vs others, in area vs out of area, diverse audiences, children and young people)? 11 29/01/2017
Audiences: channels Have you focused on realistic channels for your audiences and content? • Sustainability: do your plans support regular content/communication on each • channel or do you risk spreading efforts too thinly? Audience usage: have you selected channels where your audience segments • already consume content and will content work with the devices those audiences use and typical interaction patterns (duration, frequency)? Usability and accessibility: have you considered audience access (e.g. mobile vs • other devices, subtitling of dialogue, user testing of significant builds)? 12 29/01/2017
Audiences: marketing Marketing budget: is the budget/resource allocated to marketing at least 10% of • content/production budget (ideally greater, especially if there’s a high expectation of new audience acquisition) Content discovery: have you considered how the audience will find the content? • • Social media: paid for promotion of content (can be very targeted and cost-effective e.g. budgets in the £10s per promoted post)? Influencers: using your contacts network to promote content via social media (e.g. trustees, friends, • high profile talent)? • Search engine optimisation: ensuring text has key search terms and new websites are optimised Retention: does your marketing plan include driving repeat engagements with • existing audiences (cheaper to retain than to acquire new)? 13 29/01/2017
Audiences: effective use of data Do you have realistic targets for reach, engagement and audience outcomes? Are targets set from a useful baseline? Be wary of metrics like social media • “impressions” and Facebook video views which don’t necessarily mean content has been engaged with Do you know your current level and growth rate for your target metrics? Plans • which assume greater than a 30% improvement in growth rate are ambitious Do you have a plan, skills and time to: focus on the most relevant, actionable • metrics; set up dashboards for easy monitoring; regularly interpret and share data across the organisation to evolve plans? 14 29/01/2017
Content production 15 29/01/2017
Content production: long-form video Produce one at a time to gain learning and apply to next project allowing 3 month+ • pre-production timeframe Clear audience targets, distribution and marketing approach • Cross-departmental and senior buy-in (e.g. creative/curatorial in conjunction with • educational and marketing) How will the plan build after year 1, learn intelligently and share learnings rather • than just doing more of the same? Long-form capture typical budget range £35k to £100k (below £25k likely to be • archive usable only) 16 29/01/2017
Content production: short-form video Costs from Canvas for 3-5 minute videos (excluding rights clearances): A) £1k - £1.5k = freelance producer/camera operator/editor charging £300-£500 • per day. 1 day shoot and 2-3 day edit B) £1.5k - £2.5k = small production company perhaps e.g. second camera operator, • dedicated editor, simple graphics C) £2.5k - £5k = 2-3 camera operators and/or 2 days shooting, dedicated editor, • experienced exec producer/production manager, more elaborate graphics 360 degree filming: typical budgets in the £5k to £7k for short-form but budget • range can vary substantially 17 29/01/2017
Content production: new website build Planning phase to consider: user journeys, accessibility, mobile optimisation, SEO, • content migration/redirecting from old site where applicable Clear schedule with time for testing, content population and iterative development • (3 months minimum) Plan for ongoing content management responsibilities, maintenance and hosting • requirements Simple website with open source CMS from £10k. E-ticketing additional £5k to £10k • for separately hosted solution or from £30k to £100k for something seamlessly integrated into the main website Assume site will require substantial reinvestment/replacement every 3-4 years • 18
Content production: apps and Virtual Reality or Augmented Reality experiences Plans should focus on user experience and be technology agnostic: once • experience is clear, what is the best technology to enable the audience to engage with it? App store discoverability, getting users to install and to return to the app are major • barriers to reach and engagement Reduce costs by using software/toolkits to create apps for e.g. Apple and Android • or deliver regularly used features: e.g. augmented reality location/image detection App development from £10k for the app (that’s before cost of content/animation • and marketing, so typically £50k+ total cost) 19 29/01/2017
Organisational 20 29/01/2017
Operations, resilience and sustainability Combine a holistic approach to digital (i.e. not just marketing or standalone • software) with small practical steps Consider using lower cost software-as-service providers rather than investing in • bespoke systems If making large investments look at options to cost share with other organisations • or to build systems that can be reused in future Consider long terms costs (e.g. hosting, maintenance, updates) • Do your timescales and budgets allow for prototyping and then refining and • iterating (i.e. ‘agile’ development)? 21 29/01/2017
Rights management Have you thought about future digital exploitation of new physical pieces (e.g. • ensuring digital rights are clearable even if not any immediate plan for online publication)? Have you considered rights ownership for any bespoke digital production (e.g. for a • new website have you considered ownership of code, design and content)? The Space is exploring with industry stakeholders the potential to develop more • standardised digital rights frameworks for publicly funded UK arts 22 29/01/2017
Leadership and skills: organisation planning Is there a clear plan to gain and/or sustain the following skills either in-house or through partners/suppliers? Board/trustee experience with digital? • Skills in data tracking and analysis? • Digital marketing skills? • Digital production skills? • 23 29/01/2017
In summary 24 29/01/2017
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