Building Trust with Job Seekers and Their Families Thursday, August - PDF document

8/10/17 Building Trust with Job Seekers and Their Families Thursday, August 10, 2017 Advancing your professional career Improving Employment outcomes of job seekers Agenda v Announcements v Growing the Blue Zone check-in v Building Trust v A family perspective on building trust v Discussion of strategies and challenges v Monthly Goal v Resources 1

8/10/17 Announcements v You will be receiving log-in information for the College of Employment Services (CES) tomorrow, Friday, August 11 th . If you have any questions or concerns, contact Amy (gunty004@umn.edu, 612.460.1782). v Watch for your first $25 Amazon gift card and the quarterly survey at the end of August. If you have any questions or concerns, contact Oliver (Oliver.Lyons@umb.edu, 617.287.4376) Announcements v Please be sure to contact Oliver (Oliver.Lyons@umb.edu, 617.287.4376) if you: § Are going to be out of the office for a length of time (We will suspend the daily survey during that time) § Change jobs, cell phone number, or anything else that may effect your participation § Suddenly stop receiving texts or have any other technical problems with the survey, etc. v Please try and respond as soon as you can when you receive the daily survey text! 2

8/10/17 How did the goal of increasing the blue zone go? Percentage of time spent by type of support activities (N=92 Employment consultants; 1437 hours; Jun 1st to August 4) 51% 51% 29% 28% 20% 20% Blue zone Supports after hire Administrative/Not Employment June July Time as a Proxy for Building Trust Time with Job Seekers Building Trust Time with family members 3

8/10/17 Building Trust is On-going Comprehensive model of employment support Get to know job seeker Job search criteria Build Find jobs/ Support trust tasks after hire JOB HIRE MATCH Engage job Job o ff er Retain/ seeker/ advance family Supports planning Smooth job entry What does Building Trust look like? Communication is KEY! v Active Listening v Clarification & Paraphrasing v Attentiveness v Confrontation v Reflection v Negotiation & v Effective Resolution Questioning “Always listen to the individual first and make sure that their voice is heard because it's very easy for that voice to get lost amongst agencies, the family, the state, the employer, other community members and team members…” –past participant 4

8/10/17 Building Credibility v Establish clear roles and expectations v Find areas of agreement and build on them v Own your mistakes v Show willingness to go the extra step Maintaining Relationships v Keep momentum v Be efficient- Don’t wait until tomorrow v Acknowledge the efforts of each person (family members, job seekers, support professionals) § Regularly review what’s working and what’s not working v Seek opportunities to increase family and job seeker involvement 5

8/10/17 A Family Perspective: Jody and Andy A Family Perspective: Jody and Andy v Fresh out of school, with a “can do” attitude v Great resume: High school jobs, volunteering, community award v Established teams familiar with Andy v Great attitude: self determined, cognicent of disability, but not limited by it 6

8/10/17 A Family Perspective: Hurdles v 2008 – poor job market v Provider/transportation options poorly aligned with Andy’s family home v Hours and even days alone while job developer checked out options v No formal structure to process experiences v Very little feedback when job interview failed, causing loss of confidence and self- respect leading to depression A Family Perspective: Lessons Learned v Job seeker benefits from understanding what it means to be “self-determined” v Family benefits from understanding and respecting the value of supported decision making v Provider must realize that time spent up front getting to know the individual in their own environments, engaged in things they enjoy, will provide a better fit and long term placement success 7

8/10/17 A Family Perspective: Lessons Learned v It is imperative that provider’s respect job seeker’s time as well as the family’s routines v Structure is extremely important to many individuals with disabilities. What valued activities are available to job seekers during downtimes? v Failure is an opportunity for new learning and growth. Process jobs hurdles with job seeker and family Time spent with job seeker and/or families when in the blue zone (N=92 Employment consultants; 1437 hours; Jun 1st to August 4) With families, 4% Others or With job none, 41% seeker, 55% 8

8/10/17 Time spent with job seekers when in the blue zone (N=74 Employment consultants; Jun 1st to August 4) Time spent with job seekers while in the blue zone Over 75% 27% Time with job seekers 51-75% 35% 26-50% 24% 0-25% 8% 0% 5% Percentage of employment consultants Time spent with families when in the blue zone (N=74 Employment consultants; Jun 1st to August 4) Time spent with family members while in the blue zone 3% Over 30% Time with families 21-30% 3% 11-20% 15% 0-10% 9% 0% 70% Percentage of employment consultants 9

8/10/17 Monthly Goal As a group, With families, increase the 4% amount of time Others or spent with job With job none, 41% seeker, seekers and their 55% families while in the blue zone. Building your goal v What is something concrete that you can do right now to increase the amount of time you spend with job seekers and their families? v How will you do this? v When will you do this? v Who will be included in this? 10

8/10/17 Building your goal v Examples: § I will set aside a half an hour each week (on Tuesday mornings) to call and check in with a job seeker’s family members. § I will meet with a job seeker’s family in their community or home at least two times in the next month. Resources v The Truth Comes From Us paper written by self-advocates http://www.thinkwork.org/sites/thinkwork.org/files/files/Thin kWork_sabe_14_F.pdf v The Art of Active Listening tip sheet http://www.mitoaction.org/pdf/tipActiveListening.pdf v Tapping into the Power of Families brief: http://www.ncwd- youth.info/sites/default/files/infobrief_issue27_0.pdf v The Influence of Families on the Employment Process brief http://www.communityinclusion.org/pdf/TO24_F.pdf 11

8/10/17 Mark your calendar: On September 14 th , we will have a conversation about getting to know job seekers . This Community of Practice will take place at 3pm ET (2pm CT, 1pm MT, noon PT). Getting to Know the Job Seeker Let us know if you have a story to share about successes or challenges getting to know job seekers next month. Contact: Amy Gunty gunty004@umn.edu 612-460-1782 12

8/10/17 Keep in touch! Let us know how things are going. We are here to help with any questions or concerns. http://www.thinkwork.org/s22ec Oliver.Lyons@umb.edu (Oliver Lyons) gunty004@umn.edu (Amy Gunty) 13