Building Trust with Job Seekers and Their Families Thursday, August - - PDF document

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Building Trust with Job Seekers and Their Families Thursday, August - - PDF document

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8/10/17 Building Trust with Job Seekers and Their Families Thursday, August 10, 2017 Advancing your professional career Improving Employment outcomes of job seekers Agenda v Announcements v Growing the Blue Zone check-in v Building Trust v A

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Building Trust with Job Seekers and Their Families

Thursday, August 10, 2017

Advancing your professional career Improving Employment outcomes of job seekers

Agenda

v Announcements v Growing the Blue Zone check-in v Building Trust v A family perspective on building trust v Discussion of strategies and challenges v Monthly Goal v Resources

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Announcements

v You will be receiving log-in information for the

College of Employment Services (CES) tomorrow, Friday, August 11th. If you have any questions or concerns, contact Amy (gunty004@umn.edu, 612.460.1782).

v Watch for your first $25 Amazon gift card and the

quarterly survey at the end of August. If you have any questions or concerns, contact Oliver (Oliver.Lyons@umb.edu, 617.287.4376)

Announcements

v Please be sure to contact Oliver (Oliver.Lyons@umb.edu,

617.287.4376) if you:

§ Are going to be out of the office for a length of time (We will suspend the daily survey during that time) § Change jobs, cell phone number, or anything else that may effect your participation § Suddenly stop receiving texts or have any other technical problems with the survey, etc.

v Please try and respond as soon as you can when you

receive the daily survey text!

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29% 20% 51% 28% 20% 51% Blue zone Supports after hire Administrative/Not Employment Percentage of time spent by type of support activities (N=92 Employment consultants; 1437 hours; Jun 1st to August 4) June July

How did the goal of increasing the blue zone go? Time as a Proxy for Building Trust

Time with Job Seekers Time with family members

Building Trust

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HIRE

JOB MATCH

Build trust

Engage job seeker/ family

Get to know job seeker

Job search criteria

Find jobs/ tasks

Job offer Smooth job entry

Supports planning

Retain/ advance

Support after hire Comprehensive model of employment support

Building Trust is On-going

v Active Listening v Attentiveness v Reflection v Effective

Questioning

v Clarification &

Paraphrasing

v Confrontation v Negotiation &

Resolution

What does Building Trust look like? Communication is KEY!

“Always listen to the individual first and make sure that their voice is heard because it's very easy for that voice to get lost amongst agencies, the family, the state, the employer, other community members and team members…” –past participant

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v Establish clear roles and expectations v Find areas of agreement and build on

them

v Own your mistakes v Show willingness to go the extra step

Building Credibility

v Keep momentum v Be efficient- Don’t wait until tomorrow v Acknowledge the efforts of each person (family

members, job seekers, support professionals) § Regularly review what’s working and what’s not working

v Seek opportunities to increase family and job

seeker involvement

Maintaining Relationships

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A Family Perspective: Jody and Andy

v Fresh out of school, with a “can do”

attitude

v Great resume: High school jobs,

volunteering, community award

v Established teams familiar with Andy v Great attitude: self determined,

cognicent of disability, but not limited by it

A Family Perspective: Jody and Andy

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v 2008 – poor job market v Provider/transportation options poorly

aligned with Andy’s family home

v Hours and even days alone while job

developer checked out options

v No formal structure to process experiences v Very little feedback when job interview

failed, causing loss of confidence and self- respect leading to depression

A Family Perspective: Hurdles

v Job seeker benefits from understanding what it

means to be “self-determined”

v Family benefits from understanding and

respecting the value of supported decision making

v Provider must realize that time spent up front

getting to know the individual in their own environments, engaged in things they enjoy, will provide a better fit and long term placement success

A Family Perspective: Lessons Learned

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v It is imperative that provider’s respect job

seeker’s time as well as the family’s routines

v Structure is extremely important to many

individuals with disabilities. What valued activities are available to job seekers during downtimes?

v Failure is an opportunity for new learning

and growth. Process jobs hurdles with job seeker and family

A Family Perspective: Lessons Learned Time spent with job seeker and/or families when in the blue zone

(N=92 Employment consultants; 1437 hours; Jun 1st to August 4) With job seeker, 55% Others or none, 41% With families, 4%

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Time spent with job seekers when in the blue zone

(N=74 Employment consultants; Jun 1st to August 4) 5% 8% 24% 35% 27% 0% 0-25% 26-50% 51-75% Over 75% Time with job seekers Percentage of employment consultants Time spent with job seekers while in the blue zone

Time spent with families when in the blue zone

(N=74 Employment consultants; Jun 1st to August 4) 70% 9% 15% 3% 3% 0% 0-10% 11-20% 21-30% Over 30% Time with families Percentage of employment consultants Time spent with family members while in the blue zone

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Monthly Goal As a group, increase the amount of time spent with job seekers and their families while in the blue zone.

With job seeker, 55% Others or none, 41% With families, 4%

Building your goal

v What is something concrete that you

can do right now to increase the amount of time you spend with job seekers and their families?

v How will you do this? v When will you do this? v Who will be included in this?

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Building your goal

v Examples:

§ I will set aside a half an hour each week (on Tuesday mornings) to call and check in with a job seeker’s family members. § I will meet with a job seeker’s family in their community or home at least two times in the next month.

Resources

v The Truth Comes From Us paper written by self-advocates

http://www.thinkwork.org/sites/thinkwork.org/files/files/Thin kWork_sabe_14_F.pdf

v The Art of Active Listening tip sheet

http://www.mitoaction.org/pdf/tipActiveListening.pdf

v Tapping into the Power of Families brief: http://www.ncwd-

youth.info/sites/default/files/infobrief_issue27_0.pdf

v The Influence of Families on the Employment Process

brief http://www.communityinclusion.org/pdf/TO24_F.pdf

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Mark your calendar:

On September 14th, we will have a conversation about getting to know job seekers.

This Community of Practice will take place at 3pm ET (2pm CT, 1pm MT, noon PT).

Getting to Know the Job Seeker

Let us know if you have a story to share about successes or challenges getting to know job seekers next month. Contact: Amy Gunty gunty004@umn.edu 612-460-1782

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http://www.thinkwork.org/s22ec

Oliver.Lyons@umb.edu (Oliver Lyons) gunty004@umn.edu (Amy Gunty)

Keep in touch! Let us know how things are going. We are here to help with any questions or concerns.