Bringing Order to The Wild West of BYOD Texting A Complimentary - - PowerPoint PPT Presentation

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Bringing Order to The Wild West of BYOD Texting A Complimentary - - PowerPoint PPT Presentation

Jan 13, 2024 110 likes •331 views

Bringing Order to The Wild West of BYOD Texting A Complimentary Webinar From healthsystemCIO.com Your Line Will Be Silent Until Our Event Begins Thank You! Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

“Bringing Order to The Wild West

  • f BYOD Texting”

A Complimentary Webinar From healthsystemCIO.com Your Line Will Be Silent Until Our Event Begins Thank You!

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Housekeeping

  • Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com
  • Ask A Question
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  • send. Please keep the send to default as “All Panelists.”
  • Download the Deck
  • Go to: http://healthsystemcio.com/presentation/texting-webinar.pdf
  • Shortened link below appears on all slides.
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  • You will receive an email when our archive recording is ready.
  • Separate registration is required.
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Agenda — 45 Minutes

  • 20 minutes: Ed Ricks, VP/CIO, Beaufort Memorial Hospital
  • 25 minutes: Q&A w/Ed Ricks
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Bringing Order to The Wild West of BYOD Texting

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Train Has Left The Station

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Top objectives for investing in clinical mobility

  • 1. Improving quality of care (58%)
  • 2. Increasing staff efficiency/productivity (50%)
  • 3. Enhancing patient safety (40%)

“Increasingly, clinicians want to use their mobile devices to communicate with one another, including using text messaging.”

  • IDC Health Insights' Clinical Mobility Buyer Behavior Study, 2012
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The impact of outdated communication

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

But…Texting PHI is a HIPAA Violation

42%

  • f doctors text PHI

from native app*

72%

  • f hospitals have a

“no texting PHI” policy*

83%

  • f physicians

have smartphones*

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

What’s a CIO to do?

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Beaufort Memorial Hospital

  • 197-bed community hospital in Beaufort, South Carolina
  • MEDITECH
  • 10,000 annual discharges
  • 50,000 annual ED visits
  • Specializes in acute care, rehabilitation, and mental health
  • 1300 employees, 150 physicians
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Key Issues

  • BYOD demands raised concerns about

unsecure texting

  • Paging was not efficient for communication
  • Clinicians had to carry multiple devices
  • Phone communication was inefficient
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Finding a Solution

Reputable brand, healthcare IT security focus HIPAA Compliant

Encryption Audit Logs No data stored on devices

100% reliable Web-based, pc based, and smartphone capability

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Rollout – Phase 1

  • Timeframe: 2 weeks
  • # of clinicians enabled – 60
  • 4 Groups enabled – Cardiology,

Radiology, Anesthesiology, Hospitalists

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Use Case - Cardiology

  • Patient in ED
  • Activate Cath lab
  • Alert the PCI team to prep for cardiologist
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Use Case - Radiology

  • Alert attending physicians that report is

available

  • Send text and picture messages to

specialists

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Use Case - Anesthesiology

  • Current medications
  • Recent lab results
  • Updates about when patients will be

prepped for surgery

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Rollout – Phase 2

  • Timeframe: 4 weeks
  • Awareness campaign:
  • Email
  • Brochures
  • Posters
  • Secure texting policy
  • # of clinicians enabled – 200+
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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Lessons Learned

  • Improving workflows and efficiency
  • Multiple levels of users communicating
  • Physicians
  • Nursing
  • Case managers
  • Unit secretary
  • Administration
  • Clinicians will use secure tools if they

are available and intuitive

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Results

Over 200 providers texting securely Increased communication efficiency Improved physician satisfaction Convenient - Physicians use their

  • wn device

Meets HIPAA Compliance

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Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Q&A

Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”

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Thank You!

  • You will receive an email when our archive recording is ready.

(Separate registration is required)

  • Don’t Forget To Claim Your CHIME CHCIO Credits – Attending

healthsystemCIO.com Webinars = 1 CEU

  • Questions/Comments – Anthony Guerra aguerra@healthsystemCIO.com

Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.