BGP Performa Sustaining the benefits from Advanced Software - - PowerPoint PPT Presentation

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BGP Performa Sustaining the benefits from Advanced Software - - PowerPoint PPT Presentation

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Honeywell.com BGP Performa Sustaining the benefits from Advanced Software Applications 1 Honeywell Proprietary Document control number Honeywell.com Agenda BGP Performa 1 How will it sustain, Why are After Market improve and

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BGP Performa Sustaining the benefits from Advanced Software Applications

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Agenda

1

Why are After Market Services necessary?

2

The new shape of After Market Services

3

BGP Performa

  • How will it sustain,

improve and extend the benefits from Advanced software Applications?

  • Service foundations
  • What does it look like?
  • Contacts / More

information

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1: Why are After Market Services necessary?

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How can I reduce Total Ownership Costs? How to safeguard my investments? How do I better manage my assets? How can I continuously improve

  • perations and

respond to changing conditions?

Customer Challenges

Successfully Answering these Questions Drives Value

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Potential Benefits to Be Realized from Advanced Solutions

  • Reduce off-spec material

up to 50%

  • Reduce transition material

up to 30%

  • Reduce catalyst

consumption up to 1%

  • Improve throughput 2-8%
  • Reduce energy use 5-10%
  • Improve forecast accuracy 4-20%
  • Reduce inventory 15-30 %
  • Reduce demurrage by 10-15%
  • Improve plant availability 3-8%
  • Preserve and extend asset life
  • Reduce maintenance costs

3-5%

  • Improve customer service

5-15%

  • Reduce green house gas

emissions by 25%

  • Ensure compliance

standards

  • Reduced total cost of
  • wnership
  • Reduce energy

consumption through improved efficiency

  • Reduce incidents by up to 40%
  • Increase operator competency
  • Support continuous improvement

[…]

Potential Benefits

>$5B US in measurable benefits has been added to our customers’ bottom-line

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What Happened to the Application?

Without attention it is common for an initially successful application to underperform or to fall into a state of disrepair

Resource Issues

  • Limited or

undertrained staff

  • Insufficient budgets

for maintenance, training or new personnel

  • In-house

competition for resources

  • High turnover of

Ops personnel Hardware / Software

  • Obsolescence

Frequent Plant Modifications

  • Disconnect from models
  • r functionality

Poor value recognition

  • Failure to link benefits

to value

Reasons are many but could include:..

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Related to sample data: Actual results will depend on many factors, so indicative only

  • Initial investment delivers good

benefits and levels of performance

  • Potential for rapid degradation of

benefits without proper monitoring and maintenance

Position after circa 12 months No Maintenance 50% loss Basic Maintenance 20% loss Reactive maintenance 10% loss Proactive Maintenance 5% loss Opportunity Assessment +5% gain

  • 20

40 60 80 100 120 6 12 18 24 %

No Maintenance Basic Maintenance Reactive Maintenance Proactive Maintenance Opportunity Assessment

Benefits (as % of original)

Time (months)

The High Cost of Deferred Maintenance

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Typical Benefits of Advanced Applications

1 2 3 4 5 6 7 Operator Training & Simulation, Asset Management Production Management Advanced Planning & Scheduling Blending & Movement Automation Operations Management Advanced Process Control & Optimization Annual Benefits $ Millions

Typical payback 0.8 – 1 year Typical payback 0.8 – 1.2 years Typical payback 0.5 – 2 years Typical payback 0.2 – 2 years Typical payback 0.8 – 1.2 years Typical payback 0.2 – 2 years

The real challenge is sustaining these benefits over the long-term

Typical annual site benefits: $10M-$50M (actual benefits depend on industry & plant scale)

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2: BGP Performa

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What are key benefits of BGP Performa?

Reduce Total Cost of Ownership

  • Faster incident response and Resolutions
  • Reduced number of incidents and increased

uptime

  • Management of change and technology

upgrades

  • Cyber Security protection
  • More effective deployment of in-house

resources

Improve Operational Effectiveness

  • Customers can focus on their core competency
  • Honeywell guide the customer to manage
  • utcome of results
  • Performance management to sustain benefits
  • Application and process loop optimization
  • Improved in-house skills development
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What does BGP Performa deliver?

Assurance Multi Year Oversight Diligent Monitoring Trending and Alerting Performance Metrics Guidance and advice Skills development Incident reduction Remote Connectivity

BGP Performa

BGP Performa is a multi-year service that delivers value by…

Providing diligent monitoring of performance metrics with Alerts and appropriate recommendations from experts To help customers deploy their skilled resources more effectively

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Methodology for BGP Performa

Assess Performance Expert Implementation Define Proactive Support Plan Honeywell conduct reviews to assess health of systems, applications, performance and in-house skills Honeywell performance specialists monitor outcomes, identify the root cause of issues and recommend intervention by customer to sustain performance and long-term benefits A sustainable remediation action list is created to address areas of vulnerability and to focus attention of in-house skilled resources

An audit needs to be conducted as a precursive step, to establish baselines and areas for remediation Remediation needs to be completed as a precursive step, to address gaps and issues

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Change Management

How does BGP Performa deliver?

Proactive Service Management Reporting Performance Monitoring & remote connectivity

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How does BGP Performa deliver?

Track, Measure and Improve

Honeywell deliver the confidence that the customer’s system is performing better and more effectively than ever before

Top level metrics (compatible with Assurance 360)

The Balanced scorecard is effectively a status update

  • n the collaborative

performance of both Honeywell and customer

BGP Performa Metric Responsibilities Support Response time Resolution time Incident & Uptime reporting S/W Patches and Updates Maintain Security & AV updates Optimize Sustain Performance of the application/s Training recommendations Change Assessments / Audits Proactive Change Management

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How does BGP Performa deliver?

Identification, Guidance and Competency Management

Proactive Service Management Honeywell will minimize incidents by proactively identifying issues and guiding

  • n appropriate interventions
  • Service request response time and resolution tracking will improve resolution times and

reduce incidents

  • Focused attention to vulnerabilities will help prioritize the actions needed to remain aligned to

customers’ goals

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How does BGP Performa deliver?

  • Diligent remote monitoring of performance metrics and the lead indicators likely to impact

key KPIs – Reactive alarming on imminent events and on trended metrics – Proactive expert data analysis to identify performance issues, longer-term trends and to assist in planning

Honeywell experts will remotely monitor performance and provide proactive service management

Connect, Monitor, Predict and Support

Performance Monitoring & remote connectivity

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How does BGP Performa deliver?

Honeywell will ensure system changes work well and continue to deliver against expected objectives

Plan, Test and Advise

Change Management

  • Assist with planning of Software Migrations and process changes
  • Evaluate and recommend planned changes to achieve business goals
  • Participate in application reviews
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How does BGP Performa deliver?

Honeywell will provide regular status updates and recommendations appropriate to the different needs of stakeholders Reporting

Status, Alerts and Recommendations

  • Honeywell provide regular status updates, recommendations and prioritised tasks.
  • Established monthly, quarterly and annual reporting schedule
  • Deliver appropriate information to different stakeholders and users
  • Periodic site review meetings to evaluate metrics and address gaps
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BGP Performa: Concept

Customer

BGP Performa Metric Responsibilities Support Response time Resolution time Incident & Uptime reporting S/W Patches and Updates Maintain Security & AV updates Optimize Sustain Performance of the application/s Training recommendations Change Assessments / Audits Proactive Change Management

The Balanced scorecard shows the status of performance from the collaboration between Honeywell and customer

  • Application engineer
  • Control engineer
  • Technical Management
  • Operations Management
  • Information Technology
  • Senior Management

People

  • Remote connectivity
  • In-house resource skilling &

availability

  • Timely intervention
  • Committing to metrics and

performance targets Responsibilities

  • BGP Performa Program Leader
  • Site Support engineer
  • Product support engineers
  • Service Support lead

People

  • Monitoring & measuring
  • Identifying & predicting
  • Trending & Alerting
  • Guiding & recommending
  • Training & competencies
  • Testing & planning
  • Improving & advising

Responsibilities

System Health Application Health Performance

Collaboration Secure

Alerts Recommended Actions

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Foundations to deliver BGP Performa

Monitoring of System and Application health provides a solid foundation to allow primary focus on meeting Performance objectives System Health Application Health Performance

To ensure the system is capable of running the Advanced Application with no impediments To ensure the Application is working correctly and is capable of delivering its performance objectives To ensure the Application is performing as designed and continues to deliver sustained benefits

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BGP Performa: Monitoring System Health

Level 4: DATA & INFORMATION Sub-metrics trend and event plots Typical examples of indicators and hierarchy Level 3: SUB-INDICATORS Sub-metrics

Low disk space System Read time System Write time Disk queue length Disk Cache Processor load Processor interrupts Processor queue length Virtual memory Available memory Page files Free page tables Page/ non page bytes Page per second Input bytes / second Output queue length

Level 2: LEAD INDICATORS Top individual metrics Disk CPU Memory Network Server A Server B Server C Level 1: SERVER Aggregate score / indication Level 0: SYSTEM Overview of health Status

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BGP Performa: Monitoring Application Health

Disk space Handle count Controller handle count Scheduling

  • verlaps

OPC fail time / frequency TPN load read / write TPN interface queue TPN HCI client connection EPKS HCI client connection EPKS load read / write PHD handle count RDI handle count API handle count UDB handle count Security handle count PHD start handle RAPI handle count RDI state Interface state Point age Point confidence Ping time Lost connection Con store failed User count

Process leaks RDI status Server status

\

Level 4: DATA & INFORMATION Sub-metrics trend and event plots Typical examples of indicators and hierarchy Level 3: SUB-INDICATORS Sub-metrics Level 2: LEAD INDICATORS Top individual metrics Level 1: Advanced Software Application Aggregate score / indication Level 0: SYSTEM Overview of health Status

\

Application health Comms URT platform

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BGP Performa: Monitoring Performance

Typical example for APC application

Uptime Controller Attainment Inferential Attainment Objective Functionality Crude Unit Controller – 51CDU Naphtha Stabilizer Controller - 51STAB Naphtha Splitter Controller - 51SPLT

Example Message: “The controller has been switched OFF for 2 months due to instrumentation issues” Value Trend

FCCU Area: 63MFRR, 63DEBUT Crude Unit Area: 51CDU, 51STAB, 51SPLT

51CDU 63MFRR 63DEBUT 51SPLT

Heatmap: Value Contribution $ Value Trend

Level 3: SUB-INDICATORS Unit Sub-metrics Level 2: LEAD INDICATORS Unit metrics Level 1: UNIT Aggregate score of unit Level 0: PLANT Overview of Plant Performance

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BGP Performa: Monitoring Performance

Level 1: UNIT Aggregate score of unit Level 2: LEAD INDICATORS Unit metrics Level 3: SUB-INDICATORS Unit Sub-metrics Level 4: DATA & INFORMATION Sub-metrics trend and event plots

Crude Unit Area: 51CDU, 51STAB, 51SPLT Crude Unit Controller – 51CDU Uptime Usefulness

Level 0: PLANT Overview of Plant Performance

51CDU 63MFRR 63DEBUT 51SPLT

Heatmap: Value Contribution $ Value Trend

Typical example for APC application

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BGP Performa delivers value D

DEDICATED PERFORMA SERVICE LEAD

O

OVERSIGHT OF KEY KPIs AND OUTCOMES

L

LONG-TERM GUARDIANSHIP

L

LEVERAGING HONEYWELL’s EXPERTISE

A

ALERTING AND TRENDING

R

REMOTE PERFORMANCE MONITORING

S

SUSTAINING $ BENEFITS

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Contact Details

Where do I get more information?

Learn more about how Honeywell’s BGP Performa and other services can help you maximize the return on your software investment visit our website www.honeywellprocess.com or contact your Honeywell account manager.