Honeywell.com BGP Performa Sustaining the benefits from Advanced Software Applications 1 Honeywell Proprietary Document control number
Honeywell.com Agenda BGP Performa 1 • How will it sustain, Why are After Market improve and extend the Services necessary? benefits from Advanced software Applications? 3 • Service foundations • What does it look like? • Contacts / More 2 information The new shape of After Market Services 2 Honeywell Proprietary Document control number
Honeywell.com 1: Why are After Market Services necessary? 3 Honeywell Proprietary Document control number
Honeywell.com Customer Challenges How can I reduce Total Ownership Costs? How can I continuously improve operations and How to safeguard How do I better respond to changing my investments? manage my assets? conditions? Successfully Answering these Questions Drives Value 4 Honeywell Proprietary Document control number
Honeywell.com Potential Benefits to Be Realized from Advanced Solutions • Reduce green house gas • Reduce incidents by up to 40% emissions by 25% • Increase operator competency • Ensure compliance • Support continuous improvement standards • Reduced total cost of ownership • Reduce energy • Reduce off-spec material consumption through up to 50% Potential […] improved efficiency • Reduce transition material Benefits up to 30% • Reduce catalyst • Improve plant availability 3-8% consumption up to 1% • Improve throughput 2-8% • Preserve and extend asset life • Reduce energy use 5-10% • Reduce maintenance costs • Improve forecast accuracy 4-20% 3-5% • Improve customer service • Reduce inventory 15-30 % 5-15% • Reduce demurrage by 10-15% >$5B US in measurable benefits has been added to our customers’ bottom -line 5 Honeywell Proprietary Document control number
Honeywell.com What Happened to the Application? Without attention it is common for an initially successful application to underperform or to fall into a state of disrepair Reasons are many but could include:.. Resource Issues • Limited or undertrained staff Hardware / Software • Insufficient budgets • Obsolescence for maintenance, training or new Frequent Plant Modifications personnel • • Disconnect from models In-house competition for or functionality resources • High turnover of Poor value recognition Ops personnel • Failure to link benefits to value 6 Honeywell Proprietary Document control number
Honeywell.com The High Cost of Deferred Maintenance • Initial investment delivers good 120 benefits and levels of performance 100 Benefits (as % of original) • Potential for rapid degradation of benefits without proper 80 monitoring and maintenance % 60 Position after circa 12 months 40 No Maintenance 50% loss No Maintenance Basic Maintenance 20 Basic Maintenance 20% loss Reactive Maintenance Proactive Maintenance Reactive maintenance 10% loss Opportunity Assessment - Proactive Maintenance 5% loss 0 6 12 18 24 Time (months) Opportunity Assessment +5% gain Related to sample data: Actual results will depend on many factors, so indicative only 7 Honeywell Proprietary Document control number
Honeywell.com Typical Benefits of Advanced Applications 7 Typical The real challenge is sustaining these payback 0.8 – 1 year 6 benefits over the long-term Annual Benefits $ Millions 5 Typical Typical payback payback 0.2 – 2 years 0.2 – 2 years 4 Typical Typical payback Typical payback payback 0.8 – 1.2 years 0.8 – 1.2 years 0.5 – 2 years 3 2 1 0 Operator Training Production Advanced Planning Blending & Operations Advanced Process & Simulation, Asset Management & Scheduling Movement Management Control & Management Automation Optimization Typical annual site benefits: $10M-$50M (actual benefits depend on industry & plant scale) 8 Honeywell Proprietary Document control number
Honeywell.com 2: BGP Performa 9 Honeywell Proprietary Document control number
Honeywell.com What are key benefits of BGP Performa ? Reduce Total Cost of Ownership • Faster incident response and Resolutions • Reduced number of incidents and increased uptime • Management of change and technology upgrades • Cyber Security protection • More effective deployment of in-house resources Improve Operational Effectiveness • Customers can focus on their core competency • Honeywell guide the customer to manage outcome of results • Performance management to sustain benefits • Application and process loop optimization • Improved in-house skills development 10 Honeywell Proprietary Document control number
Honeywell.com What does BGP Performa deliver? Multi Year Assurance Oversight Diligent Guidance BGP Performa Monitoring and advice is a multi-year service that BGP Incident Trending Performa reduction and Alerting delivers value by… Skills Performance development Metrics Remote Connectivity Providing diligent monitoring of performance metrics with Alerts and appropriate recommendations from experts To help customers deploy their skilled resources more effectively 11 Honeywell Proprietary Document control number
Honeywell.com Methodology for BGP Performa Honeywell conduct reviews to An audit needs to be assess health of systems, conducted as a precursive Assess applications, performance and step, to establish baselines and Performance areas for remediation in-house skills Honeywell performance specialists monitor outcomes, identify the root cause of Remediation needs to be completed issues and recommend as a precursive step, to address gaps and issues intervention by customer to sustain performance and A sustainable long-term benefits remediation action list is created to Define address areas of Expert Proactive vulnerability and to Implementation Support focus attention of Plan in-house skilled resources 12 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? Proactive Service Management Performance Monitoring & remote connectivity Reporting Change Management 13 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? Honeywell deliver the confidence that the BGP Performa Metric Responsibilities customer’s system is performing better and more effectively than ever before Response time Support Resolution time Incident & Uptime reporting Maintain S/W Patches and Updates The Balanced scorecard is Security & AV updates effectively a status update Sustain Performance of the on the collaborative application/s Optimize performance of both Training recommendations Honeywell and customer Assessments / Audits Change Proactive Change Management Top level metrics (compatible with Assurance 360) Track , Measure and Improve 14 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? Proactive Service Honeywell will minimize Management incidents by proactively identifying issues and guiding on appropriate interventions • Service request response time and resolution tracking will improve resolution times and reduce incidents • Focused attention to vulnerabilities will help prioritize the actions needed to remain aligned to customers’ goals Identification , Guidance and Competency Management 15 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? Honeywell experts will remotely monitor performance and provide Performance proactive service management Monitoring & remote connectivity • Diligent remote monitoring of performance metrics and the lead indicators likely to impact key KPIs – Reactive alarming on imminent events and on trended metrics – Proactive expert data analysis to identify performance issues, longer-term trends and to assist in planning Connect , Monitor , Predict and Support 16 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? • Assist with planning of Software Migrations and process changes • Evaluate and recommend planned changes to achieve business goals • Participate in application reviews Honeywell will ensure system changes work well and continue to deliver against expected objectives Change Management Plan , Test and Advise 17 Honeywell Proprietary Document control number
Honeywell.com How does BGP Performa deliver? • Honeywell provide regular status updates , recommendations and prioritised tasks. • Established monthly, quarterly and annual reporting schedule • Deliver appropriate information to different stakeholders and users • Periodic site review meetings to evaluate metrics and address gaps Honeywell will provide regular status Reporting updates and recommendations appropriate to the different needs of stakeholders Status , Alerts and Recommendations 18 Honeywell Proprietary Document control number
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