better, together Tracy Garrad May 2019 1 Im excited to be here - - PowerPoint PPT Presentation
picture placeholder icon, navigate area around the slide and select Reset Slide. Making healthcare select Change Picture, navigate to the required better, together Tracy Garrad May 2019 1 Im excited to be here today
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‘picture placeholder icon’, navigate area around the slide and select ‘Reset Slide’. select ‘Change Picture’, navigate to the required
May 2019 Tracy Garrad
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I’m excited to be here today
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The world is changing fast
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New drugs New technology Digital health
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The future of healthcare is important to us all
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Mental health Of all work related ill health cases were due to stress, depression and anxiety in 2017/18
Ageing Of workers employed - will be aged 50+ by 2020 Musculoskeletal Of all work-related illnesses were caused by musculoskeletal (MSK) conditions in 2017/18 Cancer Or 1 in 2 people will get cancer in their lifetime Lifestyle Of adults in the UK are overweight
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People’s attitudes towards health are changing
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In the last 14 years more people have been taking action to be healthy, fit and active Nearly half of all organisations have a wellbeing strategy. Half of those without, plan to introduce one. Personally funded health and wellbeing expenditure is rising People today want more choice
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The world is changing and we’re a part of this change
Where people have more time to enjoy life without illness, through greater knowledge, technology and support. We’ll be by our customers’ side, every step
keeping them safe and helping them navigate the right path for them. We’re forging ahead in our restless pursuit of a better life for our customers.
We’ve made a promise to our members:
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It’s how we sum up the amazing work we do for members and what they can expect from us.
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Whether offering them the tools to stay healthy, or supporting them when something goes wrong, giving people the chance to live the best version of their lives guides everything we do.
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Our goal is to bring quick, affordable and direct access to care to all our members. We use every ounce of our medical expertise and empathy to improve the care our members receive. We’re harnessing digital technology to make a GP available at the touch of a button on your mobile phone - with prescriptions delivered straight to your door.
We’re transforming healthcare
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And we’re discovering the future
We’re supporting visionaries and innovators looking to improve the way we all live. From a virtual reality pod that helps people with stress and anxiety , to clothes designed to help people with autism. We’re celebrating the new heroes of health technology with our annual Health Tech & You Awards
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Inspiring healthy
We're always looking for new tools, services and ways of supporting our members. We’re helping them to deeply understand their health so they can respond in a way that's unique to them.
Like offering members access to blood marker analysis that will tell them what they need to stay healthy with
Giving them access to Active Plus, our online health store, helping them achieve good health through smarter products. Be it nutritious shakes or protein foods or the latest wearable with the same spec as the market leader, but at a fraction of the price. Or by finding out your Health Age on the Proactive Health Gateway, an online tool that can help you discover more about your health. It can track your progress to help you achieve your goals.
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Reimagining customer experience
When you reach out to engage with us about your health, you need us to be the very best we can be. We're constantly challenging ourselves to find new and better ways of serving and connecting with our customers.
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We recruit people who have a calling to care
We are known for our excellent Customer Service. This is because we recruit the right people to look after our members.
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And we can do all this because we’re experts in health
Our journey spans 8 decades in healthcare and we’re using all we’ve learnt to deliver the very best for our members. We were founded by doctors and we’re still shaped by clinicians today. We now look after the health of 2.8 million people – that’s 1 in 22 people in the UK.
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Our strategy: Repositioning from payer to partner
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Affordable wellness and prevention
With developments in:
Care coordination Healthy ageing
Our strategy: Repositioning from payer to partner
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Cancer treatment
By restlessly improving our:
Members People
By supporting our:
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But we have much more to do
We’re living through challenging times
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Ensuring healthcare is affordable for more people
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Building transparency
Title of the presentation Date
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Working in partnership with the Regulator
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Working with you
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Transparency drives trust
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There are great opportunities ahead
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Why it all matters
Our dedicated heart nurses
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