Beta Presentation IT Expert Live Help The Capstone Experience Team - PowerPoint PPT Presentation

Jul 22, 2023 •179 likes •287 views

Beta Presentation IT Expert Live Help The Capstone Experience Team GM Joe Dinkha Zack Keith Jacob Price Jenna Sanocki Shuhao Zhang Department of Computer Science and Engineering Michigan State University Spring 2016 From Students

Beta Presentation IT Expert Live Help The Capstone Experience Team GM Joe Dinkha Zack Keith Jacob Price Jenna Sanocki Shuhao Zhang Department of Computer Science and Engineering Michigan State University Spring 2016 From Students… …to Professionals
Project Overview • Match users to volunteer technology experts • Reduce load on formal ticket system • Speed up resolution of tech issues • Increase workplace productivity  Less time spent on help desk tickets / tool issues The Capstone Experience Team GM Beta Presentation 2
System Architecture The Capstone Experience Team GM Beta Presentation 3
Web App - Expert Dashboard The Capstone Experience Team GM Beta Presentation 4
Mobile App – Login / Home Screen The Capstone Experience Team GM Beta Presentation 5
Mobile App – Search Articles The Capstone Experience Team GM Beta Presentation 6
Mobile App – Help Request Match The Capstone Experience Team GM Beta Presentation 7
Mobile App – Experience Feedback The Capstone Experience Team GM Beta Presentation 8
What’s left to do? • Refine edge cases  Dropped/missed calls, expert not signed in / in- call… • Optimize matchmaking algorithm • Refine UX/UI for best usability • Stretch features (leaderboard, incentives, etc..) The Capstone Experience Team GM Beta Presentation 9

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