Beta Presentation IT Expert Live Help The Capstone Experience Team - - PowerPoint PPT Presentation

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Jul 22, 2023 179 likes •288 views

Beta Presentation IT Expert Live Help The Capstone Experience Team GM Joe Dinkha Zack Keith Jacob Price Jenna Sanocki Shuhao Zhang Department of Computer Science and Engineering Michigan State University Spring 2016 From Students

SLIDE 1

From Students… …to Professionals

The Capstone Experience

Beta Presentation

IT Expert Live Help

Team GM

Joe Dinkha Zack Keith Jacob Price Jenna Sanocki Shuhao Zhang Department of Computer Science and Engineering Michigan State University Spring 2016

SLIDE 2

Project Overview

The Capstone Experience Team GM Beta Presentation 2

Match users to volunteer technology experts
Reduce load on formal ticket system
Speed up resolution of tech issues
Increase workplace productivity
Less time spent on help desk tickets / tool issues

SLIDE 3

System Architecture

The Capstone Experience Team GM Beta Presentation 3

SLIDE 4

Web App - Expert Dashboard

The Capstone Experience Team GM Beta Presentation 4

SLIDE 5

Mobile App – Login / Home Screen

The Capstone Experience Team GM Beta Presentation 5

SLIDE 6

Mobile App – Search Articles

The Capstone Experience Team GM Beta Presentation 6

SLIDE 7

Mobile App – Help Request Match

The Capstone Experience Team GM Beta Presentation 7

SLIDE 8

Mobile App – Experience Feedback

The Capstone Experience Team GM Beta Presentation 8

SLIDE 9

What’s left to do?

The Capstone Experience Team GM Beta Presentation 9

Refine edge cases
Dropped/missed calls, expert not signed in / in-call…
Optimize matchmaking algorithm
Refine UX/UI for best usability
Stretch features (leaderboard, incentives, etc..)