Beta Presentation Customer Service System with Chatbot The Capstone - - PowerPoint PPT Presentation

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Nov 15, 2023 419 likes •517 views

Beta Presentation Customer Service System with Chatbot The Capstone Experience Team Phoenix Group Fatema Alsaleh Sarah Fillwock James Finch Amanuel Goshu Daniel Shumaker Department of Computer Science and Engineering Michigan State

SLIDE 1

From Students… …to Professionals

The Capstone Experience

Beta Presentation

Customer Service System with Chatbot

Department of Computer Science and Engineering Michigan State University Spring 2018

Team Phoenix Group

Fatema Alsaleh Sarah Fillwock James Finch Amanuel Goshu Daniel Shumaker

SLIDE 2

Project Overview

Quick Reference Guides (QRGs)
Platform by which employees digitize QRGs
Easy searching and viewing
Chatbot to answer general customer questions

The Capstone Experience Team Phoenix Group Beta Presentation 2

SLIDE 3

System Architecture

The Capstone Experience Team Phoenix Group Beta Presentation 3

SLIDE 4

QRG Manager Application: Home Screen

The Capstone Experience Team Phoenix Group Beta Presentation 4

SLIDE 5

QRG Manager Application: Edit Screen

The Capstone Experience Team Phoenix Group Beta Presentation 5

SLIDE 6

QRG Manager Application: Administration Screen

The Capstone Experience Team Phoenix Group Beta Presentation 6

SLIDE 7

Customer Service Chatbot

The Capstone Experience Team Phoenix Group Beta Presentation 7

SLIDE 8

What’s left to do?

QRG Manager App
Stress testing
UI enhancement
Chatbot
Intent recognition
UI enhancement

The Capstone Experience Team Phoenix Group Beta Presentation 8

SLIDE 9

Questions?

The Capstone Experience Team Phoenix Group Beta Presentation 9