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Behavioral Economics and Chatbots Psychology Technology Nudge - - PowerPoint PPT Presentation
Behavioral Economics and Chatbots Psychology Technology Nudge - - PowerPoint PPT Presentation
Behavioral Economics and Chatbots Psychology Technology Nudge Theory: Actionable Messages altering decision making Value-Action Gaps Event Handlers Information Deficits ChatOps Diffusion of Innovation Scheduling Goals NUDGE DEMOS
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Psychology Technology Nudge Theory: altering decision making Actionable Messages Value-Action Gaps Event Handlers Information Deficits ChatOps Diffusion of Innovation Scheduling Goals
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NUDGE DEMOS
- Follow the Leaders
- Libbits
- Value action gaps
- Setting Goals
- maintaining presence
- Causing ISSUES
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FOLLOW THE LEADER
- What version of this library is everyone else using?
- Has anyone already tried version X
- Are any of our projects using libraries with known vulnerabilities?
Microservice 1 Microservice 2 Microservice 3
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Demonstration
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Follow the Leader
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Observe: Unmet goals Orient: Goals -> Libraries -> Projects -> Channels Decision: time for a PR? Set new target? Actions: raise a Pull Request OR set new guidance
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HOW DOES THIS WORK?
- onCommit:
- Record diffable representations of data (like library version)
- Record lots of shas
- onPush:
- Provide diff events to drive nudges
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Demonstration
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Libbits
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Observe: changes to code within a project Orient: Code Fingerprints -> Branch refs -> Projects -> Channels Decision: useful? Actions: accept/reject PR
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Value Action Gaps
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Observe: new Security Issue Orient: some projects are affected Decision: upgrade the lib? Block the download of the lib? Action: raise a Pull Request/call an API
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VALUE ACTION GAPS
- Commands are important but …
- Do you know when a Command could benefit from a nudge?
- Present timely options
- Lower the barrier to Action
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Setting Goals
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INNOVATION DIFFUSION
Microservice 1 Microservice 2 Microservice 3
How different are the delivery “goals” for these three projects?
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MAKE IT EASY TO SHARE
Microservice 1 Microservice 2 Microservice 3 Shared Goals
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Microservice 1 Microservice 2 Microservice 3 Try new things! Artifactory K8 GitHub Xray BitBucket Jira Splunk Heroku Jenkins Travis SonarQube CircleCI
KEEP OPTIONS OPEN
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ALWAYS BE IMPROVING
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Maintaining Attribution
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Code Examples
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Bots we like Bots we don’t like inform you of options bad command lines Do things on behalf of you Do things as the bot Help you to see what you need to see Spray you with a data hose
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SUMMARY
- Predict when a command is relevant and present it in context
- Make it easy to do the things that align with your values
- Always be learning
- New projects should not be hard to start
- Lower the barrier for trying things
- Lower the barrier for good ideas spreading
- Bots
- not mobile CLIs
- Agents to facilitate collaboration
- Automate in a social context
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THANKS!
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