Arriva for your whole journey Arriva Group Our journey began in - - PowerPoint PPT Presentation
Arriva for your whole journey Arriva Group Our journey began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland little did we know then it would be the first chapter in an incredible story that would see us
transport
transport
Bus Trains Water Bus Cars & Ambulance Trams & Metros
We work in a variety of different environments and have a wealth of experience of different transport markets:
Croatia 270 employees, 125 buses. Czech Republic 3,100 employees, 1,960 buses, 5 trains Denmark 3,800 employees, 1,180 buses, 43 trains, 400 cars, 4 waterbuses Hungary 1,170 employees, 420 buses Italy 3,330 employees, 2,350 buses, 6 trams, 4 waterbuses Netherlands 3,500 employees, 1,020 buses, 101 trains, 13 waterbuses Poland 1,300 employees, 700 buses, 26 trains Portugal 5,800 employees, 3,455 buses, 18 trains, 126 trams Serbia 770 employees, 295 buses Slovakia 2,390 employees, 1,335 buses Slovenia 980 employees, 550 buses Spain 900 employees, 455 buses Sweden 3,190 employees, 755 buses, 161 trains, 51 trams UK 29,500 employees, 5,250 buses, 769 trains, 450 patient transport vehicles
With a fleet of 5,250 buses, Arriva is one of the largest operators in the UK, providing services in London, the north east and Yorkshire, north west and south east of England, the midlands and Wales.
6
£163 million Turnover 1019 Buses 2591 Drivers 286 Engineers 241 Other 14 Garages (plus 4 Outstations)
8
TURNOVER £110 Million EMPLOYEES 2,057 FLEET 659 TOTAL PASSENGERS CARRIED 74 Million
9
Dynamic Management
Weekends different Football games ETC Lime Street closure
Dedicated team Continuity is key Radio contact Radio code Hi Viz
Dedicated & hand picked Customer service is key 7 Hour Induction each Full route familiarisation Route learned to TBS Work as instructed Able to follow instruction
17
more reassuring
20
develop an adventure area by the Story Barn
liaison officers and working with trains colleagues
isolated individuals coming together at the Reader foundation
– for key performances
bringing arts and drama
the anniversary of Viola Beach band members passing
Arriva into a Music Studio and Theatre bus to supply music tuition and recording facilities plus other arts based projects into schools for disadvantaged communities
Priestley College
School of performing Arts
Super Academy schools project in Warrington
much needed funds to support the charities aims
in to learn healthy habits and developing a cooking academy
feed the homeless, at key events and at Christmas to bring Christmas to disadvantaged communities
support the local communities
23
We currently have 21 apprentices and will be welcoming 5 more in 2017 We currently have 2 graduates and will be welcoming 2 more in 2017 All of our drivers will receive Customer Service training through the partnership with the Alliance Our National MAD (Make a Difference) awards take place in April; 25 nominations were put forward for the North West, and we were shortlisted in 3 different categories Long Service Awards are currently given to staff who have completed 25, 30, 35, 40, 45 and believe it or not – 50 years!
24
Our Customer Survey results showed 3 North West garages placing in the top ten Our Employee Survey results continue to be the strongest across UK Bus with an average Employee Satisfaction score of 4 (out of 5) One of our highest rated questions in the Employee Survey results for the North West is “I understand what I can do to help deliver excellent service to our customers“. 90% of responded favourably to this question