April 2018 Max Group Vision To be the most admired corporate for - - PowerPoint PPT Presentation

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April 2018 Max Group Vision To be the most admired corporate for - - PowerPoint PPT Presentation

Max Financial Services Limited Investor Presentation April 2018 Max Group Vision To be the most admired corporate for service excellence Positive social impact Culture of Service Sevabhav Helpfulness Mindfulness


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Max Financial Services Limited Investor Presentation April 2018

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SLIDE 2

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Sevabhav Excellence Credibility

  • Positive social impact
  • Helpfulness
  • Culture of Service
  • Mindfulness
  • Expertise
  • Dependability
  • Entrepreneurship
  • Business performance
  • Transparency
  • Integrity
  • Respect
  • Governance

Max Group Vision “To be the most admired corporate for service excellence”

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SLIDE 3

Health Insurance, JV with Bupa Plc

3

Evolution of Max Group—Strong history of entrepreneurship and nurturing successful businesses

1985 1993 2000

Forays into Penicillin bulk pharma Enters Telecom in JV with Hutchison JV with Gist Brocades (Asia’s largest Drug manufacturer ) Shift from B2B to B2C businesses:

  • Life insurance
  • Healthcare
  • Clinical research

Hutchison

Fund raising ~ USD 360 Mn

  • QIP- USD 156 Mn in 2007
  • Warburg Pincus - 53 Mn in 2005
  • IFC- 47 Mn(2007) &23 Mn (2009)
  • Goldman Sachs 82 Mn in 2011

2005 2011 2007 2009 2012 2013 2014 2015 2016

NYL exits and JV with MSI in 2012

  • MSI is world’s 7th largest

general insurance group

  • MSI acquired 26% stake for

USD 425 Mn

  • Max Life valued at USD 1.6

bn

LHC inducted as JV Partner in MHC

  • LHC is 2nd largest hospital

chain in South Africa

  • 2012 - Acquired 26% stake

for USD 81 Mn in MHC

  • 2014 - Equalize stake in

MHC invests USD 120 Mn

Enter Senior Living business, launch first community in Dehradun with 200 units Max India demerged into 3 listed hold cos Landmark Acquisitions by MHC

  • Acquired 79% stake for

USD 40 Mn in 340 bedded Pushpanjali hospital expandable upto 540 beds

  • Acquired 51% stake for

USD 100 Mn in 230 bedded Saket City hospital, expandable upto 1200 beds Note: USD rate considered at 64

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SLIDE 4

4

Max Group – Corporate Structure

Health & Allied Business Life Insurance Business*

Max Group - Sponsors

Manufacturing & Other businesses Holding Companies Operating Companies

70.75% 50% 51% 100% 51%

Group CSR Arm

30.3% 41.0% 38.1% 100% 100% 100%

Sponsors stake in Max Group holding companies

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SLIDE 5

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Max Group Overview

USD 2.6 billion+ Revenues… 9 Mn Customers… 23,000 Employees… ~65,000 Agents Strong growth trajectory even in challenging times; a resilient & diversified business model Steady revenue growth and cost rationalization leads to strong financial performance Well established board governance….internationally acclaimed domain experts inducted Diversified ownership…..marquee investor base Superior brand recall with a proven track record of service excellence Strong history of entrepreneurship and nurturing successful business partnerships

1 2 3 4 5 6 7

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SLIDE 6

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Max Group : Continues to grow from strength to strength

Group EBITDA (USD Mn)

69 82 97 112 160 FY'13 FY'14 FY'15 FY'16 FY'17

Group Revenue (USD Mn)

1,465 1,664 1,944 2,225 2,625 FY'13 FY'14 FY'15 FY'16 FY'17

Note: Adjusted for one-offs

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SLIDE 7

7 Promoter 30.3% KKR 6.7% Mutual Funds 27.8% FII- Others 22.7% Public 12.4%

Shareholding Pattern as on 31st Mar 18

▪ KKR ▪ Aberdeen ▪ Baron Emerging Market Fund ▪ Vanguard ▪ Wasatch ▪ Jupiter ▪ Norway Government Pension Fund ▪ Reliance Mutual Fund ▪ ICICI Prudential Mutual Fund ▪ Motilal Oswal Mutual Fund ▪ Aditya Birla Sunlife Mutual Fund ▪ HDFC Mutual Fund Shareholding concentrated with Marquee Investors

High pedigree of long term investor base

Number of outstanding shares : 26.84 Cr.

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SLIDE 8

Max Life Insurance Company Limited

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Indian Life Insurance Industry has evolved rapidly; significant headroom still available for growth due to low penetration and favourable demographic profile

1

Strong parentage, marquee investors, eminent Board, strong management team and robust governance framework

2

Differentiated Life Insurer with key strengths of multi-channel distribution, balanced product mix, operational excellence and digital capabilities

3

One of the fastest growing players with equal emphasis on profitability – Among the top quartile across the comprehensive measures of success

4

With US 1.1 Bn+ of MCEV as at 30th September 2017, operating RoEV of 17% and new business margin at 18-20% are amongst the best in the industry

5

Key Summary Messages

Strength in business model recognised through several Awards and Accolades that Max Life Insurance wins every year

6

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SLIDE 10

0% 2% 6% 15% 25% 34% 36% 50% 57% 52% 46% 37% 38% 38% 49% 52% 10 12 12 13 16 21 40 53 47 55 50 48 47 45 41 44 53 10

FY02 FY01 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY14 FY13

Phase 1

Joyful Entry (2001-2003)

Phase 2

Expansion (2004-2008)

Phase 3

Discovering New Normal (2009 onwards)

  • Ind. Adj. FYP (First Year Premium)

(In Rs 000 Cr)

FY15

Source: IRDAI and Life Council for FY 16-17

FY16

Private market share in terms of Ind. Adj. FYP

Private players count

Overview of Life insurance industry in India

11 12 12 13 14 15 17 21 22 22 23 23 23 23 23 4

92% 31%

  • 10%

17%

  • 8%
  • 5%
  • 2%
  • 3%
  • 10%

8% 100% 86% 1% 7%

  • 20%
  • 24%

2%

  • 3%

16% 14%

Growth: Private Growth: Industry

13% 17% 34%

>100% >100%

81% 2%

>100%

19%

>100%

  • 3%

FY17

21% 26%

23

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Industry Landscape (Apr’17-Feb’18): Industry grew by 22% driven by strong

performance of the private players (+28%) and LIC (+15%)

Source: Life Insurance Council | IRDAI

YoY growth Individual Adjusted FYP

8% 21% 27% 22% 8% 25% 21% 24%

Industry Max Life

Max Life’s private market share

FY’16 FY’17 Apr’16-Feb’17 9% 9% 9% 8%

Private Industry YoY growth

26% 28% 14% 25%

Significant proportion of the private industry’s growth driven by higher ULIP contribution.

Investor Release

Apr’17-Feb’18

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% of Life Insurance in household savings- India

Significant potential to expand both in savings and protection segment

Life Insurance Penetration (Premium as % of GDP), 2016

2.3% 2.7% 7.4% 7.2% 16.2% 16.7% China India South Korea Japan Hong Kong Taiwan

Level of Protection (Sum Assured as % of GDP), 2015

226% 260% 149% 60% 96% Singapore Japan Malaysia India Thailand

Life Insurance Density (Premium per capita – USD), 2016

47 190 2,803 3,599 7,066 India China Japan Taiwan Hong Kong 21.0% 17.0% 16.0% 19.0% 19.0% FY'12 FY'13 FY'14 FY'15 FY'16

Source: "Swiss Re: World Insurance in 2016"

Investor Release

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SLIDE 13

Highly experienced and versatile Board of Directors providing strong and secure foundation

Founder and Chairman Emeritus

  • Mr. Analjit Singh

Chairman

  • Mr. Rahul Khosla

Director

  • Mr. John Poole

Director

  • Mr. Masataka

Kitagawa Independent Director

  • Mr. Rajesh Khanna

Independent Director

  • Mr. K. Narasimha

Murthy Independent Director

  • Mr. D. K. Mittal

Director

  • Ms. Marielle Theron

Director

  • Mr. Hideaki Nomura
  • Exec. Vice Chairman

and MD

  • Mr. Rajesh Sud

Fellow of the Institute and Faculty of Actuaries. Served as the AA for Max Life from 2005 till 2011 Founder and CEO of Arka Capital Advisors. Previously served as MD and India Head at Warburg Pincus Responsible for Mitsui Sumitomo overseas life insurance business with 30 years of experience A founder team member. Appointed as CEO and Managing Director in November 2008 Founder and Chairman of Max

  • India. Awarded with highest

civilian honor, the Padma Bhushan Seasoned business manager with wide domain expertise built over 27 years in financial services Fellow of the Society of Actuary (FSA). She is a Principal of Erlen Street Corporation, Switzerland Serving on the Board of ONGC, LIC Housing, STCI, Infiniti Retail, APSFC, Max Bupa and NABARD Former IAS officer of 1977 batch and has served the government of India in various capacities Seasoned professional with 29 years experience in financial industries Director

  • Mr. Mohit Talwar

Seasoned professional with 24 years of experience in Corporate Finance and Investment Banking

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Executive Management team with rich experience of insurance and strong Governance Mechanism

Max Life Management Team

Executive Vice Chairman and MD Rajesh Sud (16 years)

Sr Director and Chief Operating Officer (16 years) V Viswanand Director and Chief People Officer (5 years) Shailesh Singh

  • Total Experience:

26 years

  • Previous

Organizations: GE, SRF Finance, Eicher Tractors

Director Marketing & Chief Digital Officer (12 years) Manik Nangia Director & Chief Distribution Officer (4 years) Aalok Bhan

  • Total Experience:

25 years

  • Previous

Organizations: Standard Chartered Bank, ABN AMRO, RBS

Director and Appointed Actuary (8 years) Jose John

  • Total Experience:

17 years

  • Previous

Organizations: Prudential UK Metlife UK

Director and Head - Legal , Compliance and Regulatory Affairs (3 years) Amitabh Lal Das Sr Director and Chief Financial Officer (10 years) Prashant Tripathy

  • Total Experience:

22 years

  • Previous

Organizations: Tata Steel, GE

Director and Chief Investment Officer (3 years) Mihir Vora

  • Total Experience:

21 years

  • Previous

Organizations: HSBC Global Asset Management, ICICI Prudential, Birla Sun Life AMC

  • Total Experience:

23 years

  • Previous

Organizations: ANZ Grindlays Bank

  • Total Experience:

17 years

  • Previous

Organizations: ABN AMRO, ICICI Bank, ICICI Prudential

  • Total Experience:

21 years

  • Previous

Organizations: Yahoo, Sapient

  • Total Experience: 24 years
  • Previous Organizations:

Bank of America, ABN AMRO , ANZ Grindlays

Tenure at Max Life

Quarterly Board Meeting Board Sub Committees

Executive Vice Chairman and MD Executive Mgmt. Committee

Weekly EMC Meeting Monthly Senior Leadership Meeting Monthly Business Reviews Weekly Team / Functional Meetings Council Meetings Cross Functional Connects

Governance Mechanism

Central PMO to drive Strategic Projects 14 Shareholders Meeting twice a year at neutral locations

Shareholder

Monthly Shareholder Calls

Board

Shareholders Meeting interspersed with Board Meetings

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To be the most admired life insurance company by securing the financial future

  • f our customers

FY 2020-21

  • Touch 1 crore lives
  • Two fold increase in GWP & statutory profits

Caring Credibility Collaborative Excellence

  • We are an honest life insurance company, committed to doing what

is right

  • We serve our customers through Long term savings, protection and

retirement solutions, delivered by our high quality Agency & Multi channel Distribution Partners

  • We are a business with strong social relevance and contribute to Society

by supporting causes in health and wellbeing. Financial Strength Quality of Advice Service Excellence Superior Human Capital Value Driven Culture Corporate Governance

Vision Goals We Stand for Values Integrity Mission

15

Long Term strategy is driven by our vision to be the “Most Admired Life Insurance Company”

» Quality of advice » Human Capital and Leadership depth » Differentiated distribution capabilities » Product suite focused on “Long Term Savings and Protection » Quality of Business » Strong & Distinctive Brand

What are we known for

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Our Strategy: Strengthen multi-channel architecture and leverage technology to continue profitable growth

  • Superior financial performance with profitable growth
  • Balanced product mix with focus on long term saving and protection proposition
  • Superior customer outcomes and retention

Continue to chase profitable growth

  • Comprehensive multi-channel distribution model with highly efficient and productive

agency channel and strong Banca relationships

  • Proprietary channel of the future will work towards driving efficiencies of existing assets

and variablizing costs by leveraging technology

  • Using digital technologies to harness data and analytics for more efficient sales

processes and better customer experience

  • Digitization of backend infrastructure for driving operational efficiencies

Strong digital footprints Comprehensive multi-channel distribution model

Supported by eminent Board, strong management team and robust governance framework

1 2 3

Investor Release

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SLIDE 17

Private Market Share 9% [9%] Individual Sales Rs 2,639 Cr [Rs 2,103 Cr] Gross Written Premium Rs 10,780 Cr [Rs 9,216 Cr] AUM Rs 44,370 Cr [Rs 35,824Cr] Profit Before tax Rs 592*Cr [Rs 511 Cr] Net Worth Rs 2,509 Cr [Rs 2,024 Cr] Embedded Value* 6,739 [5,617] Policyholder Expense Ratio 13.4%^ [13.6%] Sum Assured 3,77,572 Cr [2,71,633 Cr] Policies in force (Individual in Lakhs) 39.12 [37.60] Solvency Ratio 309% [343%] Case Size 51,056 [44,566]

  • No. of Employees

9,446 [9,259]

  • No. of Agents

54,283 [45,275] Claim Settlement Ratio 97.1% [96.9%] Protection Mix 4% [3%]

17

25% 24% 4% 20 bps 2% 39%

  • Abs. 34%

15% 20%

Financial Performance Summary: FY’17

16% 24% 17% 20 bps

1

60 bps

Figures in [brackets] are for previous year numbers (FY16) ; *Growth on Embedded value is operating RoEV;^ Excludes impact of One-off expense & Merger costs

20%

*FY17 numbers are adjusted for non-repeatable items and one-time non operating gains realization primarily from investment income

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SLIDE 18

Market Share 8% [9%] Individual Adj. Sales Rs 1,876 Cr [Rs 1,590 Cr] Gross Written Premium Rs 7,852 Cr [Rs 6,993 Cr] AUM Rs 50,333 Cr [Rs 40,920 Cr] Profit Before tax* Rs 390 Cr [Rs 549 Cr] Net Worth Rs 2,502 Cr [Rs 2,310 Cr] Share Capital 1,919 [1,919] Policyholder Cost to Gross Premium Ratio^ 21.6% [23.8%] Sum Assured 4,69,067 Cr [3,68,353 Cr] Policies in force (Individual in Lakhs) 39.71 [38.05] Solvency Ratio 280% [330%] Case Size 51,994 [50,794]

  • No. of Employees

9,934 [9,140]

  • No. of Agents

54,405 [51,236] Claim Settlement Ratio 96.01% [95.54%] Protection Mix 5% [4%]

Figures in [brackets] are for previous year numbers (9M’FY17) *Profit before tax for 9M’FY17 was higher due to one-time non operating gains realization primarily from investment income ^Policyholder cost includes policyholder expenses and commission. Policyholder expense ratio is 14.7% for 9M’FY18

18

18% 23% 4% 220 bps 9% 27%

  • Abs. 50%

2% 6%

Financial Performance Summary 9M’ FY 18

29% 8% 12% 47 bps

1

101 bps 1%

Investor Release

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Delivering consistent growth in top line and renewals coupled with driving cost efficiencies

Figures in Rs. Cr.

Ind Adj. FYP Renewal Premium Gross Premium FY 16 FY 17

2,103 2,639

Financial Performance

6,334 7,114

9M’FY17 9M’FY18

1590 1,876 4,709 5,214 9,216 10,780 6,993 7,852

25% 18% 12% 11% 17% 12%

Policyholder cost to Gross Premium Ratio 23.8% 21.6% 22.5% 23.5%

94 bps 220 bps Investor Release

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FY 16 FY 17 Financial Performance

20

Healthy and consistent profitability creating value to all the stakeholders while maintaining solvency above required levels

Figures in Rs. Cr.

AUM Profit(before Tax)* Solvency Ratio 343% 309%

511 768 549 390

280% 330%

35,824 44,370 40,920 50,333

50% 29% 24% 23% Abs 34% Abs 50%

9M’FY17 9M’FY18

*Higher 9M’FY17 profit is due to one-time non operating gains realization primarily from investment income

Investor Release

Expense to average AUM (Policyholder) 4.0% 4.3%

23 bps

4.1% 3.9%

24 bps

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SLIDE 21

Rs in Cr 21

Assets under management- 23% increase Y-o-Y (crossed 50,000 Crore)

Linked fund vs Controlled fund Debt vs Equity Debt portfolio exposure to AAA rated debt is well above the regulatory requirement of 75%

Investor Release

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58% 55% 54% 47%

3% 4% 4% 5%

11% 9% 10% 9% 28% 32% 32% 40% FY 16 FY 17 9M'FY17 9M'FY18 PAR Non PAR- Protection Non PAR- Savings ULIP

Product mix basis Ind. AFYP

Balanced product mix with enhanced focus on long term saving and protection contribution

1

Investor Release

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SLIDE 23

As on 31st Dec 2017

*PPT: Premium Payment Term

23 24 14 64 17 31 19 15 30 21 57 34 37 36 28 35 43 39 37 35 63

Product Type Average Policy Term (Years) Average Policyholder Age (Years)

Average Average

Average PPT* (Years)

Average

Endowment ULIP Whole Life Money back Pure Term GMIP/GIP Health Cancer Insurance Pension Annuity

11 10 53 16 30 9 15 30 21 1

35 25 16

Balanced product mix with focus on long tenor life coverage

1

Investor Release

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Continuous improvement in persistency^ Steady retention capabilities High quality business franchise

24

21% 21% 23% 24% FY16 FY17 9M'FY17 9M'FY18

Surrender to GWP

86% 89% 90% 89% FY16 FY17 9M'FY17 9M'FY18^

Conservation Ratio*

Superior customer outcomes and retention with continuous improvement across all quality parameters

79% 67% 58% 56% 43% 80% 70% 60% 55% 53% 83% 70% 62% 57% 53% 81% 73% 60% 58% 53%

13th Month 25th Month 37th Month 49th Month 61st Month FY16 FY17 9M'FY17 9M'FY18

1

*Conservation Ratio : Current year total renewal premium(excluding Group)/(total first year individual regular premium of previous year+ renewal premium (excluding group) of previous year-previous year premium from term completed policies, matured policies and policies which has ceased to exist due to death) Investor Release ^9M’FY18 conservation ratio and persistency lower due to one time impact of demonetisation in FY 17 and subsequent IRDAI notification for extending grace period.

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2

Comprehensive multi-channel distribution with consistent contribution from proprietary channels

25

Distribution mix basis Ind. AFYP

32% 29% 33% 31% 58% 58% 57% 56% 9% 12% 10% 13% 1% 1% 1% 1% FY 16 FY 17 9M'FY17 9M'FY18 Proprietary Axis Bank Other Banks Others

Investor Release

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Highly efficient and productive agency channel with focus on quality of advice Strong Banca relationship with consistent growth

26

Active Agent productivity (Rs ‘000 pm) Branch productivity (Rs Lakhs pm) 22.5 24.4 23.2 23.2 FY16 FY17 9M'FY17 9M'FY18

  • Ind. Adj. FYP (Rs. Cr)

Highly efficient and productive agency channel and strong banca relationships with consistent growth

1,387 1,814

FY16 FY17

1,037 1,266

9M'FY17 9M'FY18

2

46.9 69.3 67.9 79.5 FY16 FY17 9M'FY17 9M'FY18

Investor Release

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3 Using digital technologies to harness data and analytics for more

efficient sales processes and better customer experience

Transforming Digital Interface

  • Frictionless proposals(15% cases

now being processed with 0 physical documents)

  • Combination of virtual & physical

selling ; device mobility & voice enabled forms planned for sellers

  • Max Life transitioned from 3

digital assets (Corporate website, mSite, Buyonline) to single unified digital asset Re-imagining Fulfillment

  • Predictive models to gauge

insurability to provide frictionless journey

  • 85% of all policies till Q3 have

been applied digitally through fulfillment tool

  • Turn around time for issuance

has significantly improved by 40- 50% Digital Marketing and E Commerce

  • E-commerce in 9M’FY 18 delivered

116% growth in YoY Annualized Premium without adjustment

  • New Product launch enabled

seamless offline sales

  • 19% of Max Life customers

entered through the digital door contributing 64% of total Sum Assured Seller Ecosystem

  • Digital Sales funnel – All active

advisors enabled on mobile based tool for effective sales conversations and predictable revenues

  • Augmenting seller efforts through

data based insights for assistance in right solutioning

  • New age unified seller and

customer servicing tool (mPower) launched in Dec to increase agent productivity & customer retention

Areas of leverage for digital technology

1 2 4 3

Investor Release

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Percentage of customers through digital door

28

New Customer Acquisition through the digital channel

x% 66%

  • f all Renewal Premium Payment is now paperless

(ECS, bank transfer & Internet)

24%

YoY growth in Online Renewal Premium

5% 11% 9% 19%

FY'16 FY'17 9M FY'17 9M FY'18

Investor Release

3

15% 113% 69% 116%

FY'16 FY'17 9M FY'17 9M FY'18

16 33 19 49

FY'16 FY'17 9M FY'17 9M FY'18

YoY Growth in Sales* NOP’s (‘000)

Fulfillment: Growth in direct to customer ecommerce sales

*Sales basis Ind. Annualized premium without adjustment

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Business Impact

Lead scoring model to predict propensity

  • f leads

Filtering high fraud, high risk policies using predictive analytics Predictive modelling to identify risky policies for lapse and plan targeted intervention Targeted customer engagement strategy for cross sell Using a recruitment model to identify quality seller pool Sales Force Management Customer Acquisition UW Risk and Policy Issuance Lapse Risk & Retention Cross-Sell Superior Quality of Book Revenue Enhancement Revenue Enhancement

29

Analytics center of excellence - Predictive models deployed across the value chain

Improvement in lead conversion from 3% (Pre-model) to 5% (Post-model) Highest conservation ratio Analytical campaigns account for more than 10%

  • f agency generated

sales Crude Death Rate reduction from 3.6 to 1.4 Improvement in quality hiring

Investor Release

3

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NAV 2,398 NAV 2,610 NAV 2,547 NAV 2,414 VIF 4,192 VIF 4,532 VIF 4,532 204 306 20 21 196 Opening EV Value of New Business Unwind Operating variance Non-Operating Variance Closing EV (before interim dividend) Proposed Interim dividend Closing EV (after interim dividend)

6,590 6,946 7,142

30 Note: Figures in Rs Cr.

EV movement analysis: March 2017 to September 2017

Operating RoEV: 16.8%

  • Operating return on EV of 16.8% is mainly driven by new business growth and unwind.
  • Operating variances are marginally positive due to change in demographic assumptions and certain modeling enhancements.
  • Non-operating variances are mainly driven by equity and interest rate movements since March 2017.
  • The proposed interim shareholder dividend of Rs 196 Cr for H1 FY18 will be accounted post 30th September 2017. Post the

payment of the interim dividend, the closing EV will be Rs 6,946 Cr.

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31

Awards and recognitions for Max Life

CELENT MODEL

INSURER AWARD in the Asia Pacific Region

Best use of six sigma in banking and financial sector

  • Insta claim (1 day approval)

Best Life Insurance company Best business leader – Sumit Rai

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“Industry First” trend setter

2

Setting higher benchmark with every award

1

  • “ASSOCHAM award 2016” for excellence in corporate governance
  • “e-Business Leader” 2017 at the ‘Finteleket Insurance Awards 2017’
  • Project "Instaclaims - Claims approval in 1 day" won the Best project for use of Six Sigma in Banking and

Finance Industry at World Quality Congress - Global Awards

  • "Enhancing “Service to Recruitment" (S2R) Business Contribution %: PAN India (Replication Project)" won 1st

Prize in Service, IT and ITES category at the 11th edition of CII - National Competition on Six Sigma

  • “Golden Peacock Award 2016” for excellence in corporate governance
  • “ Best compliance team award 2016” at the compliance 10/10 awards organized by Legasis
  • “IDC Insights award 2016” for Tech Excellence in Revenue Generation for developing innovative mobility apps
  • Celent Asia award for best technology insurer
  • Recognized as “Best BFSI Brand 2016” by Economic Times
  • Recognized as “Best Life Insurer” 2016 by Outlook Money
  • “Asia’s Most Admired Brand 2016“ in the Insurance category by White Page International, 2016
  • Ranked 46th amongst India's top 100 best companies to work for 2016; featured for 5th consecutive year
  • Bronze in ASQ-International Team Excellence Awards for quality project “ Reducing 7 days POS TAT”
  • Bronze in ASQ-South East Asia Team Excellence Awards for black belt project “ Enhancing NACH*registration

ratios”

  • “Asia Pacific Quality Organization award, 2016” for global performance excellence
  • “India Insurance awards 2016” in the category of E-business leader, Agency Efficiency and Claim service leader
  • First company to provide freelook period of 15 days to the customer
  • First company to start toll free line for agent service
  • First life insurance company in India to implement lean methodology of service excellence in service industry
  • First Indian life insurance company to start service center at the regional level
  • First life insurance company in India to be awarded ISO 9001:2008 certification

32

Awards and Accolades

* NACH: National Automated Clearing House ; POS TAT: Policy Operations servicing turnaround time

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SLIDE 33

Thank you

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SLIDE 34

34

Annexure

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35

Rank Company Individual new business premium (Rs Cr) Apr’17-Feb’18 Apr’16-Feb’17 Growth (%) Private Market Share (%) 1 SBI Life 6,865 5,057 36% 23.0% 2 ICICI Pru Life 6,637 5,702 16% 22.3% 3 HDFC Life 3,923 2,785 41% 13.2% 4 Max Life 2,468 1,996 24% 8.3% 5 Kotak Life 1,182 855 38% 4.0% 6 Bajaj Allianz 1,162 786 48% 3.6% 7 Tata AIA 1,061 771 38% 3.6% 8 PNB MetLife 995 799 25% 3.3% 9 Birla Sunlife 800 707 13% 2.7% 10 Canara HSBC OBC 684 461 48% 2.3% Others 4,025 3,345 20% 13.5% Private Total 29,803 23,263 28% LIC 22,737 19,700 15% Grand Total 52,540 42,963 22% Market Share of private players 56.7% 54.1%

Max Life maintains 4th rank among private players

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SLIDE 36

Key Business Drivers Unit Quarter Ended Q-o-Q Growth 9 months Ended Y-o-Y Growth Dec'16 Dec'17 Dec'16 Dec'17

a) Individual Adjusted Premium

  • Rs. Crore

654 764 17% 1,590 1,876 18% b) Gross written premium income

  • Rs. Crore

2,775 3,044 10% 6,993 7,852 12% First year premium 659 754 14% 1,591 1,853 16% Renewal premium 1,852 1,978 7% 4,709 5,214 11% Single premium 264 312 18% 693 785 13% c) Shareholder Profit (Pre Tax)

  • Rs. Crore

205 154

  • 25%

549 390

  • 29%

d) Policy Holder Expense to Gross Premium % 12.7% 13.5% 80 bps 15.5% 14.7% (78) bps e) Policy Holder Cost to Gross Premium % 21.1% 20.6% (57) bps 23.8% 21.6% (220) Bps f) Conservation ratio* % 95.9% 84.7% (>100) bps 90.4% 88.7% (>100) bps g) Average case size(Agency) Rs. 49,944 60,688 22% 46,283 53,260 15% h) Case rate per agent per month No. 0.22 0.19

  • 13%

0.22 0.19

  • 16%

i) Number of agents (Agency) No. 51,236 54,405 6% j) Share Capital

  • Rs. Crore

1,919 1,919 0% k) Individual Policies in force

  • No. Lacs

38.05 39.7 4% l) Sum insured in force

  • Rs. Crore

368,353 469,067 27% m) Grievance Ratio Per Ten thousand 229 119 NA

36

Performance update- Q3’FY18 and 9M’FY18

Investor Release * In Q3’FY 18 conservation ratio lower due to timing impact of demonetisation in Q3’FY 17 and subsequent IRDAI notification for extending grace period

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37

Overview of the components of the EV as at 30th September 2017

Note: Figures in Rs Cr. And may not add up due to rounding

Net worth and EV VIF

Present Value of Future Profits (PVFP) Rs 5,226 Cr Value of Inforce (VIF) Rs 4,532 Cr

Time value of financial options and guarantees Frictional cost

Net Worth Rs 2,610 Cr

Market value of Shareholders’ owned assets over liabilities

EV Rs 7,142 Cr

Cost of residual non-hedgeable risks

TVFOG Rs 17 Cr CRNHR Rs 585 Cr FC Rs 92 Cr

  • 1. The deductions for risks to arrive at the VIF represent a reduction of 13% in the PVFP. The largest deduction is in respect of CRNHR.
  • 2. Within CRNHR, persistency risk constitutes the largest risk component.
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38

Value of New Business and New Business Margins as at 30th September 2017

Note: Figures in Rs Cr.

  • The new business margin remained stable y-o-y with negative impact due to reduction in interest rates being compensated

by shift in product mix towards protection oriented products.

  • Due to the sales being skewed towards second half of the year, the impact of cost overrun on new business margin is more

pronounced during H1 leading to lower new business margin on actual costs. The new business margin for H1 FY18 on managements’ expectation of sales and costs for full year FY18 would be close to 20% compared to 18.8% for full year FY17.

1 Annual Premium Equivalent (APE) is calculated as 100% of regular premium + 10% of single premium. 2 The VNB is accumulated from the point of sale to the end of the reporting period (i.e. 30th September 2017), using the beginning of respective quarter’s risk free yield

curve.

Description H1 FY17 H1 FY18 Y-o-Y growth APE 1 951 1,131 19% Value of New Business (VNB)2 (actual costs) 176 204 16% New Business Margin (actual costs) 18.5% 18.1%

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SLIDE 39

39 Note: Figures in Rs Cr.

Sensitivity analysis as at 30th September 2017

Sensitivity EV VNB Value (Rs Cr) % change Value (Rs Cr) % change Base Case 7,142

  • 204
  • Lapse/Surrender - 10% increase

7,015 (2%) 192 (6%) Lapse/Surrender - 10% decrease 7,278 2% 217 6% Mortality - 10% increase 7,053 (1%) 195 (5%) Mortality - 10% decrease 7,232 1% 214 5% Expenses - 10% increase 7,085 (1%) 193 (6%) Expenses - 10% decrease 7,200 1% 215 5% Risk free rates - 1% increase 6,965 (2%) 216 6% Risk free rates - 1% reduction 7,305 2% 189 (8%) Equity values - 10% immediate rise 7,194 1% 204 Negligible Equity values - 10% immediate fall 7,091 (1%) 204 Negligible

  • 1. Reduction in interest rate curve leads to an increase in the value of assets which offsets the loss in the value of future profits.
  • 2. Risk free rate sensitivities allow for the change in cost of hedging due to derivative arrangements. The cost of hedging reduces under

the risk free rate reduction sensitivity and increases under the risk free rate increase sensitivity.

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40

Key Assumptions for the EV and VNB (1/2)

Economic Assumptions

  • The EV is calculated using risk free (government bond) spot rate yield curve taken from FIMMDA1 as at 30th September
  • 2017. The spot rates beyond the longest available term of 30 years are assumed to remain at 30 year term spot rate level.

The VNB is calculated using the beginning of respective quarter’s risk free yield curve (i.e. 31st March 2017 and 30th June 2017).

  • No allowance has been made for liquidity premium because of lack of credible information on liquidity spreads in the

Indian market.

  • A flat rate adjustment is made to the yield curve such that the market value of government bonds is equal to discounted

value of future cash flows of those bonds.

  • Samples from the un-adjusted 30th September 2017 spot rate yield curve used:

Demographic Assumptions

The lapse and mortality assumptions are approved by a Board committee and are set by product line and distribution channel

  • n a best estimate basis, based on the following principles:
  • Assumptions are based on last one year experience and expectations of future experience given the likely impact of current

and proposed management actions on such assumptions.

  • Aims to avoid arbitrary changes, discontinuities and volatility where it can be justified.
  • Aims to exclude the impacts of non-recurring factors.

1 Fixed Income Money Market and Derivatives Association of India

Year 1 2 3 4 5 10 15 20 25 30 + Sep 17 6.36% 6.45% 6.64% 6.70% 6.75% 6.97% 7.44% 7.64% 7.62% 7.59% Mar 17 6.36% 6.57% 6.68% 6.88% 6.78% 7.21% 7.38% 8.14% 7.93% 7.26% Change 0.01%

  • 0.12%
  • 0.04%
  • 0.18%
  • 0.03%
  • 0.24%

0.06%

  • 0.50%
  • 0.31%

0.33%

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41

Key Assumptions for the EV and VNB (2/2)

Expense and Inflation

  • Maintenance expenses are based on the recent expense studies performed internally by the Company. The VIF is reduced

for the value of any maintenance expense overrun in the future. The overrun represents the excess maintenance expenses expected to be incurred by the Company over the expense loadings assumed in the calculation of PVFP.

  • Future CSR related expenses have been taken to be 2% of post tax (risk adjusted) profits emerging each year.
  • Expenses denominated in fixed rupee terms are inflated at 6.0% per annum.
  • The commission rates are based on the actual commission payable, if any.

Tax

  • The corporate tax rate is assumed to be 14.42% for life business and nil for pension business.
  • For participating business, the transfers to shareholders resulting from surplus distribution are not taxed as tax is assumed

to be deducted before surplus is distributed to policyholders and shareholders.

  • Goods and Service tax is assumed to be 18%.
  • The mark to market adjustments are also adjusted for tax.
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SLIDE 42