April 17, 2017 Bob Iorizzo Please contact the SWCA office at - - PowerPoint PPT Presentation

April 17, 2017

Bob Iorizzo

PACKAGE RATE BILLED BY SWCA FOR 12 MOS/YR

Please contact the SWCA office at 239-948-4900 For this page

Retain COMCAST Retail Move to HOTWIRE Reliability Questionable Excellent Service Same (offshore) Concierge (domestic) Technology Copper, degrading, FTTH, good for 20+yrs. Schedule Stay with copper Fiber by mid 2018 Internet speed 150 Mbps (extreme) 1-10 Gigabit symmetrical TV Platform Excellent Excellent Voice remote Yes Yes Cost

• Avg. $200/mo.

Escalates 6% per yr. Call SWCA for details 4% per yr. max

BETTER PRODUCT FOR LESS MONEY

Why is fiber the answer?

• Me:
• 36 years in Telecom
• Ran the country’s first major proactive

fiber migration program

• In Shadow Wood since 2007
• Fiber
• Passive Optical Network
• Less susceptible to environmental damage

• Existing infrastructure has two major

issues:

1.

Limited capabilities

2.

Degrading reliability

• Cabling
• Electronics

TIP| Why Is Fiber The Answer?

• Side-by-side facility comparison

TIP| Why Is Fiber The Answer?

Current Infrastructure FTTH Capabilities Limited Limitless Reliability Will continue to degrade over time Significantly greater reliability Data Speed Current 150Mbps Up to 10X faster than current speeds Longevity Already approaching 20 years

• ld

20+ years

TIP| Why Not Wait For NG Wireless?

• Next-gen wireless, though promising, is

still years away

• Issues to address include:
• Technology standards
• Regulation
• Interoperability
• Financials

TIP| Why Not Wait For NG Wireless?

• Audubon (Comcast)
• Bonita Bay (Hotwire)
• Brooks x3 (Summit)
• Collier Reserve (Hotwire)
• Forest Lakes (Litestream)
• Glen Eagles (CenturyLink)
• Grandezza (Comcast)
• Grey Oaks (Comcast)
• Imperial (TBD)
• Naples Lakes (Comcast)
• Olde Cypress (Hotwire)
• Pelican Bay (Summit)
• Pelican Landing (Hotwire)
• Pelican Marsh (TBD)
• Saturnia Lakes (Hotwire)
• The Landings (Comcast)
• Tiburon (Hotwire)
• Turtle Creek (Litestream)
• Vanderbilt (Hotwire)
• Village Walk (Hotwire)

• 913 Respondents (62% of households)
• Valuable information obtained:
• Current providers
• Basic services (TV, internet)
• Extra services (phone, security, premiums)
• Satisfaction factors – existing providers
• Priority factors
• Length of season

CONCLUSIONS USED TO GUIDE EVALUATION

Importance Score Out of 4

Price Speed Customer Service Availability & Reliability 3.5 2.9 2.8 2.8

ROBUST & COMPETITIVE ENVIRONMENT

• Committee approved RFP
• CSI initiated RFP’s
• Five providers solicited
• Five responses received
• Evaluations started end of February 2017

CenturyLink Comcast Hotwire Litestream Summit

37 FACTORS GRADED FOR PROVIDERS

TECHNOLOGY

Network Equipment Internet Speed TV Compression Platform/Remote In the Clear

COST

Package/Retail Prices Vacation Cost Phone, Security, Etc. Accommodations Value Assessment

INSTALLATION

Prior Experience Project Mgmt. Disruption Factor Schedule Resources Reputation In Home Experience

DURABILITY

Armored Fiber Conduit to Home Burial Depth Recovery Time

SERVICE

Ops Metrics Call Center Service Cost Education Response Times

RELIABILITY

Network Architecture Network Design NOC Recovery Time

INSIGHTFUL & VALUABLE INFORMATION

• CenturyLink in Naples

for a platform demo and management meeting (3/15)

• Comcast in Fort Myers

for a platform demo and management meeting (3/16)

• Hotwire in Naples for a

platform demo (3/17)

• Hotwire in Fort

Lauderdale Corporate for a management meeting (3/29)

• Litestream & Summit
• Small companies with small customer

base and no obvious advantage for SW

• CenturyLink
• Existing fiber to the curb
• Poor management meeting
• No voice remote commitment
• Committee selected Comcast & Hotwire as
• ur two finalists

• Audubon (C)
• Bonita Bay (H)
• Glen Eagles (C)
• Naples Lakes (C)
• Pelican Landing (H)
• Saturnia Lakes (H)
• The Landings (C)
• Tiburon (H)
• Vanderbilt (H)
• Village Walk (H)

FIRST-HAND EXPERIENCE WITH PROVIDERS

• Numerous visits & telecons to neighboring

communities, including:

VANDERBILT CC:

• “Hotwire highly focused on customer service.”
• “Dedicated personnel on site every day.”
• “Membership is quiet, no issues and that’s good.”

PELICAN LANDING:

• “Hotwire doing a great job.”
• “Lots of good communication.”

TIBURON:

• “Hotwire exceeded all expectations.”
• “Estate homes, villas, condos – Hotwire met every challenge.”
• “Dedicated staff, for many months, to make sure everyone was happy.”

VILLAGE WALK NAPLES:

• “Smooth installation.”
• “Residents quiet – no complaints.”

Community Feedback on Comcast

FEATURE HOTWIRE COMCAST

Business focus Gated communities Varied (8% bulk comm.) Service Excellent Good Contract flexibility Excellent Rigid Schedule performance Excellent Average/ poor SWFL reputation (fiber) Excellent Poor Channel lineup Very good Very good Internet speed Call SWCA office for details 75/10

FEATURE HOTWIRE COMCAST

Phone service

• Yr. 1 free  Yr. 2 $14.99/mo

$24.99 /mo thereafter

$25/mo Schedule commitment Start summer 2017 complete mid 2018 2017 / X-1 & bulk price Complete? (2019) Schedule penalty

TBD

None Future tech insert Very good Questionable SW Cost benefit Excellent Average

Please contact the SWCA office at 239-948-4900 For this page

• Superior product
• ffering
• Best installation

experience

• White glove service
• Great reputation in

SWFL

• Excellent pkg. price
• Best cost benefit to

Shadow Wood HOTWIRE COMMUNICATIONS Hotwire offers excellent value for our Shadow Wood Community

Three Shadow Wood residents, with substantial financial backgrounds, have assessed the financial condition of Hotwire. Their conclusion:

“Based on a review of several years of financial

information, we believe Hotwire has sufficient financial resources to meet their contractual

• bligations to Shadow Wood. Our contract

represents less than 1% of their business.”

PACKAGE RATE BILLED BY SWCA FOR 12 MOS/YR

Please contact the SWCA office at 239-948-4900 For this page

• Additional TV channels
• Additional TV boxes
• Higher speed internet

service

• Premium channels
• Digital voice (phone)
• Security service
• Premium tech support
• Many additional services available for retail

purchase: RETAIL PRICE LIST AVAILABLE FROM HOTWIRE

• Supports large capital investment – fiber
• Escalation capped at 4% per year. Cable industry

average is 5.8% per year over last 19 years.

• Improved service via dedicated staff
• Hotwire store within 2 miles
• Technology upgrades in contract
• Predictability

OUR 1481 RESIDENT POPULATION PROVIDES LEVERAGE

$50

$250 $800 $1,400

1-3 Mos. 4-6 Mos. 7-9 Mos. 10-12 Mos.

$ Savings

10-year contract

Annual cost savings for 90% of residents

$12.8M COMMUNITY SAVINGS

31% 24% 35% 10%

Avg. Avg. Avg.

RESIDENT MONTHS IN SHADOW WOOD

Dan O’Connell Executive Vice President Residential Sales

• Shadow Wood needs high speed internet to meet its

future demands. Without fiber we’ll become technically obsolete.

• We have selected Hotwire Communications. Their

FTTH meets our future need via a high speed internet/TV package deal that saves the community $12.8M.

• The project will start this summer and be concluded

in 9-12 months. Concierge service included. THE COMMITTEE AND BOARD STRONGLY RECOMMENDS A YES VOTE BY OUR SHADOW WOOD RESIDENTS

Retain COMCAST Retail Move to HOTWIRE Reliability Questionable Excellent Service Same (offshore) Concierge (domestic) Technology Copper, degrading, FTTH, good for 20+yrs. Schedule Stay with copper Fiber by mid 2018 Internet speed 150 Mbps (extreme) 1-10 Gigabit symmetrical TV Platform Excellent Excellent Voice remote Yes Yes Cost

• Avg. $200/mo.

Escalates 6% per yr. Call the office for details 4% per yr. max

BETTER PRODUCT FOR LESS MONEY