ALSMA 2015 Benchmarking Research Conducted by Lema Abreu - - PowerPoint PPT Presentation

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ALSMA 2015 Benchmarking Research Conducted by Lema Abreu - - PowerPoint PPT Presentation

ALSMA 2015 Benchmarking Research Conducted by Lema Abreu Independent Consulting Lda. ALSMA Annual Conference November 4-6 Kuala Lumpur - Malaysia Please indicate the year on year % variance in number of pages / circulation for the following


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SLIDE 1

ALSMA 2015 Benchmarking Research

Conducted by Lema Abreu Independent Consulting Lda. ALSMA Annual Conference November 4-6 Kuala Lumpur - Malaysia

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SLIDE 2

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Please indicate the year on year % variance in number

  • f pages / circulation for the following Directories:

Print Business White Print Residential White Print Yellow Pages Circulation Pages

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SLIDE 3

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What was the % year on year revenue performance for Print products and services in the following periods?

Company 2014-2013 2013-2012 2012-2011 A

101% 109% 102%

B

98% 96% 96%

C

98% 79% 95%

D

112% 112% 115%

E

85% 83% 104%

F

86% 83% 87%

G

99% 97% 95%

H

93% 92% 94%

I

75% 74% 63%

Average

94% 92% 95%

While still declining, print performance improved in 7

  • f 9 markets
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SLIDE 4

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What was the % year on year variance in revenue performance for Digital products and services in the following periods?

Company 2014-2013 2013-2012 2012-2011 A

N/A N/A N/A

B

111% 115% 108%

C

54% 138% 111%

D

N/A N/A N/A

E

83% 132% 205%

F

112% 116% 121%

G

101% 103% 105%

H

152% 112% 110%

I

114% 174% 100%

Average

104% 127% 123%

On average, the growth rate for Digital Products sales has slowed down

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SLIDE 5

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Please Indicate what % of total sales was generated by Digital products and services in the following periods:

Company 2014 2013 2012 A

N/A N/A N/A

B

18% 16% 14%

C

27% 34% 21%

D

N/A N/A N/A

E

1% 8% 5%

F

42% 43% 38%

G

10% 9% 6%

H

81% 73% 65%

I

6% 4% 2%

Average

26% 27% 22%

On average, the weight of Digital revenues remains stable amid declining print revenues

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SLIDE 6

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Do you Sell Print and Digital programs Bundled as well as a-la-carte?

Company Separate Both Bundled Only A B C D E F G H I

Publishers focus primarily on bundled sales for both print and Digital

  • ffers
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SLIDE 7

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Extent of product offer continues to add complexity to the sales process

Company Business White Residential White Yellow B to B Specialty EYP Mobile Google Facebook Web Sites Ad Net

A B C D E F G H I

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SLIDE 8

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Does your Company provide Digital Performance information PROACTIVELY to clients?

Company Yes No A B C D E F G H I

2 out of 9 Publishers proactively provide Digital performance data

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SLIDE 9

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

European and US markets Digital performance, particularly revenue retention was in line with total revenue performance

R E T A I N E D % / € L O S S % / € N E W % / € N E T G R O W T H %

G R O U P O F E U R O P E A N C O M P A N I E S

TOTA L P E R F O R M A N C E # 6 4 % € 7 3 % # 3 6 % € 2 7 % # 1 5 % € 9 % # 7 9 % € 8 2 % D I G I TA L P E R F O R M A N C E # 6 7 % € 7 1 % # 3 3 % € 2 9 % # 1 3 2 % € 9 0 % # 1 9 9 % € 1 6 1 %

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SLIDE 10

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What is the % year on year variance in ARPA growth for the following periods?

Company 14-13 13-12 12-11 A

100% 104% 106%

B

97% 96% 96%

C

108% 104% 108%

D

N/A N/A N/A

E

120% 98% 119%

F

98% 98% 102%

G

97% 89% 84%

H

140% 105% 105%

I

105% 94% 82%

Average

108% 99% 100%

On average, ARPA grew 8% in the past year increasing dependency on a smaller number of advertisers

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SLIDE 11

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What is the % year on year variance in Digital ARPA growth for the following periods?

Company 14-13 13-12 12-11 A

N/A N/A N/A

B

N/A 106% 103%

C

110% 123% 98%

D

N/A N/A N/A

E

85% 145% 117%

F

113% 112% 132%

G

96% 112% 185%

H

150% 110% 105%

I

103% 144% 111%

Average

110% 107% 107%

On average, Digital ARPA has grown in line with total ARPA growth

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SLIDE 12

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

For your Company, what is the % year on year variance in the revenue retention rate?

Company 14-13 13-12 12-11 A

102% 100% N/A

B

104% 94% 77%

C

95% 96% 97%

D

80% 85% 85%

E

76% 100% N/A

F

94% 92% 99%

G

81% 83% 78%

H

77% 74% 69%

I

77% 76% 65%

Average

87% 88% 81%

On average, publishers have experienced stabilization on the rate of decline in revenue retention rates

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SLIDE 13

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

For your Company, what is the year on year % variance in the number of unique clients?

Company 14-13 13-12 12-11 A

N/A N/A N/A

B

91% 108% 92%

C

82% 95% 90%

D

N/A N/A N/A

E

60% 87% 89%

F

95% 93% 97%

G

87% 93% 97%

H

98% 96% 91%

I

94% 76% 46%

Average

87% 89% 84%

On average, publishers have experienced a double digit decline in number of advertisers

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SLIDE 14

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What percentage of your Company’s Client base was “New” advertisers for the following periods?

Company 14-13 13-12 12-11 A

18% 15% 12%

B

5% 5% 6%

C

18% 13% 9%

D

20% 20% 20%

E

5% 15% 16%

F

8% 7% 10%

G

24% 23% 31%

H

35% 29% 26%

I

18% 22% 19%

Average

17% 17% 17%

On average, 17% of revenues are generated from new advertisers

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SLIDE 15

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What % of your sales force are Field Sales Reps? What is the % year on year variance in the % of Field Sales Reps for your Company for the following periods?

Company % Field 14-13 13-12 12-11 A

100.00% 100.00% 100.00% 100.00%

B

19% 98% 88% 78%

C

100% 100% 100% 100%

D

100% N/A N/A N/A

E

45% 101% 86% 97%

F

100% 100% 100% 100%

G

100% 100% 100% 100%

H

100% 125% 133% 110%

I

92% 120% 120% 120%

Average

84% 105% 103% 101%

On average, the dependency on field sales reps for market coverage has increased

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L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What is the % year on year variance in the number of advertisers per sales employee in your Company for the following periods?

Company ‘14-’13 ‘13-’12 ‘12-’11 A

103% 102% 101%

B

92% 94% 98%

C

82% 95% 90%

D

110% N/A N/A

E

84% 86% 81%

F

112% 91% 84%

G

87% 93% 103%

H

100% 100% 100%

I

90% 90% 90%

Average

96% 94% 93%

Increased offer complexity has an impact over the number of accounts handled by sales employee

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SLIDE 17

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What % of the Employee population in your Company are sales employees?

Company % A

43%

B

55%

C

37%

D

50%

E

61%

F

49%

G

36%

H

50%

I

25%

Average

45%

On average, 45% of publisher employees are in sales functions. Range between 25% and 61%

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SLIDE 18

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What is the % Year on Year variance in total traffic to your Electronic Yellow Pages Site for the following periods:

Company 2014-2013 2013-2012 2012-2011 A

125% 118% 145%

B

99% 108% 123%

C

109% 139% 100%

D

140% 180% N/A

E

119% 151% 236%

F

97% 241% 218%

G

90% 101% 141%

H

136% 102% 132%

I

113% 119% 117%

Average

114% 140% 151%

EYP traffic growth rate has slowed down in most markets

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SLIDE 19

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

What % of total traffic to your Company’s Electronic Yellow Pages site was Organic or Direct to your site’s URL during the following periods?

Company 2014 2013 2012 A

12% 15% 25.30%

B

70% 66% 67%

C

58% 71% 21%

D

N/A N/A N/A

E

17% 21% 33%

F

27% 26% 24%

G

14% 15% 12%

H

14% 12% 11%

I

2% 1% 1%

Average

27% 28% 24%

On average, Organic EYP traffic remains flat

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SLIDE 20

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Summary findings

  • Declining overall revenues influenced by print performance
  • Shrinking customer base with higher ARPA
  • Reduced Digital revenue growth
  • Influenced by churn in line with print
  • Increased dependency on new advertisers
  • Difficulty in attracting non traditional advertiser segments
  • Increased complexity of product offer
  • Unclear value proposition to advertisers
  • Reduced productivity of sales force
  • Reduced growth in Digital traffic, dependency on search engines
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SLIDE 21

L e m a A b r e u I n d e p e n d e n t C o n s u l t a n t L DA

Business transformation is a continuous process

  • Need for aggressive, yet realistic plans
  • Clear focus on priority areas
  • Simplification of product offer, clear value proposition that is not price based
  • Sales Organization skills, structure, processes
  • Simplified processes that create value
  • Efficient allocation of resources
  • Effective business tools
  • Obsession with fulfilling customer promise
  • Flawless execution
  • Focus on priorities
  • Strong leadership, effective governance structure