Alpha Presentation SLA Management and Metric Reporting System The - - PowerPoint PPT Presentation

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Alpha Presentation SLA Management and Metric Reporting System The - - PowerPoint PPT Presentation

Feb 16, 2024 257 likes •395 views

Alpha Presentation SLA Management and Metric Reporting System The Capstone Experience Team Spectrum Health Lisa Ossian Shen Qin Ian Salatka Department of Computer Science and Engineering Michigan State University Spring 2013 From

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From Students… …to Professionals

The Capstone Experience

Alpha Presentation

SLA Management and Metric Reporting System

Team Spectrum Health

Lisa Ossian Shen Qin Ian Salatka Department of Computer Science and Engineering Michigan State University Spring 2013

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Project Overview

  • Metrics ensure business objectives are met
  • System for defining, approving, tracking,

reporting, and displaying metrics

  • Many different types of users use system
  • Leadership reviews color-coded scorecards
  • Needs to be flexible to accommodate changing

business objectives and processes

The Capstone Experience Team Spectrum Health Alpha Presentation 2

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System Architecture

The Capstone Experience 3 Team Spectrum Health Alpha Presentation

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Add New Measure

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View/Edit Existing Metrics

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Add New Scorecard

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View/Edit Existing Scorecards

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Add/Edit Users

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Add Measure Data

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View/Edit Existing Measure Data

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Add New Issue

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View/Edit Existing Issues

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What’s left to do?

  • Store target tiers/ranges
  • Determine status color of measure data based
  • n target tiers/ranges
  • Personalized website views
  • Form validation

The Capstone Experience Team <Team Name> Alpha Presentation 13