SLIDE 16 connect • communicate • collaborate
Responsibility agreements
Tasks
Responsibility Project partner NORDUnet SURFnet
Monitoring point (S‐>N)
Monitoring point (N‐>S)
Informing about problem in (S‐>N)
Informing about problem in (N‐>S)
Keeping SURFnet spares for SURFnet in CPH.
Replacing and reseating boards
Documentation for onsite support
Clear assignments for onsite support
Spare part inventory tracking
Ticket system information exchange
Partner
Contact info Alarm Situation Telephone Email address
NORDUnet +46 8 20 78 60 247@nordu.net SURFnet +31‐30‐247 7586 noc@surfnet.nl Partner
Contact info (Non urgent)
Telephone Email address NORDUnet +46 8 20 78 60 noc@nordu.net SURFnet +31‐30‐247 7586 noc@surfnet.nl
1st step Create a responsibility matrix with a clear
doing what” and contact info when something goes wrong