AIRPORT SECURITY GUARD SERVICES Request for Proposal (RFP) (AVN RFP - - PowerPoint PPT Presentation

Presented by: Ivy Silva

AIRPORT SECURITY GUARD SERVICES Request for Proposal (RFP)

(AVN RFP 18-051)

Pre-Offer Conference July 12, 2018

9:30 AM Local Phoenix Time

Presented by: Ivy Silva

INTRODUCTIONS

Shawna Larson Deputy Aviation Director Public Safety & Security Ramil Rivera Special Projects Administrator Public Safety & Security Paul Berumen Special Projects Administrator Public Safety & Security Kamila Kisova Supervisor II Public Safety & Security Ivy Silva Procurement Officer C&S Valerie Churchwell Special Services Manager / Small Business Engagement Manager Trevor Bui Deputy Director EOD Debra Bentley Risk Management Coordinator C&S

TRANSPARENCY POLICY

aka NO CONTACT PROVISION

RESPONDENTS THAT VIOLATE THIS POLICY WILL BE DISQUALIFIED ONLY contact the Procurement Officer

TRANSPARENCY POLICY IS IN EFFECT

Presented by: Ivy Silva

QUESTIONS & ANSWERS (Q&A)

Written questions only

• Some answers available today
• All answers published on web via addendum

NOTE: Responses to written answers supersede verbal answers

Presented by: Ivy Silva

Q&A DEADLINES

Submit questions by July 19, 2018

• Due: 11:00 a.m. local Phoenix time
• Email: ivy.silva@phoenix.gov

Answers available by July 27, 2018

• https://www.phoenix.gov/solicitations/1580

Presented by: Ivy Silva

PROPOSAL SUBMITTAL DEADLINE

Tuesday August 7, 2018 @11:00 a.m. Local Phoenix Time

Late responses will be disqualified

Presented by: Ivy Silva

OFFER SUBMITTAL LOCATION

Aviation Department Office 2485 East Buckeye Road, Phoenix, AZ 85034

Presented by: Ivy Silva

SOLICITATION DOCUMENT INTRODUCTION

How the solicitation is compiled and its contents The following 3 sections apply to all proposers/contractors

• Introduction
• Standard Terms and Conditions
• Special Terms and Conditions

Category 2

Regulatory – External

Category 3

Regulatory – Internal

Category 1 Non –Regulatory

Requires Small Business Status verification

Presented by: Ivy Silva

CONTRACT OPPORTUNITIES

 3 Contracting Opportunities

• Non-Regulatory Provider*
• Regulatory - External Provider
• Regulatory - Internal Provider

*Small Business Verification Required

Presented by: Ivy Silva

RESPONSE SUBMISSIONS

• Non-Regulatory: Proposer must meet Small Business size standard

requirement to be eligible for consideration for this category. Proposer can submit ONLY ONE (1) proposal under this category.

• Regulatory (External & Internal): Proposer may submit up to

THREE (3) proposals:

• Regulatory External
• Regulatory Internal
• Non-Regulatory NOTE: proposal will only be evaluated if no

proposals OR nonresponsive proposals are received for Non- Regulatory category.

Presented by: Ivy Silva

0-350 points 0-200 points 0-150 points 0-300 points 0-1000 points

EVALUATION CRITERIA

Presented by: Ivy Silva

CONTRACT TERM

• Two (2) years (initial term)

PLUS

• 3 one-year renewal option*

* Exercised at Aviation Director’s discretion

Presented by: Ivy Silva

NON-REGULATORY

RFP REQUIREMENTS

AIRPORT SECURITY GUARD SERVICES

Presented by: Ivy Silva

MINIMUM QUALIFICATIONS NON-REGULATORY OFFEROR EXPERIENCE

(Reserved for small businesses)

Offeror MUST:

• Minimum of two (2) continuous years of relevant security guard

services experience within the last five (5) years.

• Maintain(ed) sixty (60) or fewer full time security guards staffing level at

a government regulated or commercial facility

• Be a small business with average gross receipts of less than

$20.5 million over the past three (3) years NOTE: Offeror may not use subcontractor’s experience to meet these minimum qualifications

Presented by: Ivy Silva

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES OFFEROR

This opportunity is reserved for small businesses with gross receipts less than $20.5 million* over the past three (3) years.

*$20.5 million is an average over the past three (3) years.

Presented by: Ivy Silva

Small Business Verification

The Offeror must provide at the time of submittal, federal tax returns (or personal tax returns if filing a Schedule C for a sole proprietorship) for the most recent three (3) years in a separate sealed envelope as proof to satisfy this requirement. Verification of small business status will be performed by the City of Phoenix Equal Opportunity Department. NOTE: You do not have to be a certified as a small business to be verified as a small business.

Presented by: Ivy Silva

• Aviation Department Office (2485 E. Buckeye Road, Phoenix)
• Aviation Operations Building Ground Transportation Office (3300 E. Sky Harbor Blvd.)
• Aviation Design and Construction Building (500 South 24th Street, Phoenix)
• Rental Car Center Facility
• Phoenix Deer Valley Airport
• Phoenix Goodyear Airport
• Phoenix Sky Train 44th Street Station

NOTE: Sites may be added or eliminated at the discretion of the Aviation Department Representative (ADR).

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES SERVICE LOCATIONS

Presented by: Ivy Silva

$ 5,000 cashier’s check

• Without condition or restrictive endorsement

Failure to include Proposal Guarantee = Rejected Response

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES PROPOSAL GUARANTEE

Presented by: Ivy Silva

$140,000

• Bond
• Cashier's Check
• Certified Check
• Money Order

Required upon notice of contract award NON-REGULATORY AIRPORT SECURITY GUARD SERVICES PERFORMANCE BOND

Commercial General Liability: $1 million per occurrence/$2 million aggregate  Automobile Lability: $1 million Combined Single Limit  Worker’s Comp/ Employer’s Liability: Workers’ Compensation: Statutory Limits Employers’ Liability: Each Accident $100,000 Disease – Each Employee $100,000 Disease – Policy Limit $500,000  Professional Liability (Error & Omission): $1 million per claim/aggregate  Fidelity Bond or Crime Insurance: $25,000

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES INSURANCE REQUIREMENTS

 Staffing Requirement:

• Current contractor employees retention period: 90 days
• Maintain min. 50% full-time employees
• Contingency plan for additional cleared and badged security guard resources
• New Post: written notice within 24 hours – 5 calendar days
• Unplanned/Emergency Post: staffing up to 15 officers within 3 hours
• Emergency Response Team (ERT): Min. 15 officers
• Valid driver license (for driving position)
• General Manager Qualification:

 Min. 1 year in the last 2 consecutive years at a government-regulated or commercial facility with 60 or fewer security guards.  Must posses or obtain within 12 months: A.C.E. designation for Security  Must complete FEMA-sponsored training course – 45 days after contract award

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK

 Plans & Manuals: Detailed plans to be submitted 30 days after contract award

• Phase-in Staffing Plan (Attachment C-1)
• Recruitment and Retention Plan (Attachment C-2)
• Program Management Plan (Attachment C-3)
• Operations Plan (Attachment C-4)
• Staffing Contingency Plan (Attachment C-5)
• Quality Control Program (Attachment C-6)
• Phase Out and Transition Plan (Attachment C-7)
• Employee Handbook
• Training Manual

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

 Contractor Provided Items (including but not limited to):

• Communication System
• Vehicle

 color scheme and markings: submit to ADR 30 days after contract award

• Uniform

 Complaint Resolution

• Within 24 hours – forward the received compliant to ADR
• Within 48 hours – Contractor provide response to complaint

Liquidated Damages: $275 per violation (page109)

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

Presented by: Ivy Silva

INCLUDE:  1 original Proposal (single-sided, mark “original”)  6 hard copies (double-sided)  1 e-copy (native format) on USB drive  Proposal Guarantee

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES PROPOSAL PACKAGE

Failure to provide Proposal Guarantee = Rejected Response

Presented by: Ivy Silva

INCLUDE:  Proof of Small Business status (Separate Sealed Envelope)

• Specified in Section lII.27.A.1 of the RFP
• Submit federal tax returns for the most recent 3 years (Average of last 3

years < $20.5 million)

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES PROPOSAL PACKAGE cont.

Failure to provide Proof of Small Business Status = Rejected Response

Presented by: Ivy Silva

All proposals are limited to:  75 double-sided pages (maximum)  Letter-size pages  12 point Arial font  Pages of each proposal must be numbered

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT

Attachments, resumes and tabs separating pages are not included in the page limit.

Presented by: Ivy Silva

Compile Your Proposal:

• Tab 1 – Table of Contents with entire Proposal with page numbers.
• Tab 2 – General Information
• Tab 3 – Minimum Qualification
• Tab 4 – Company Qualifications and Experience (Attachment A)
• Tab 5 – General Manager Qualifications and Experience (Attachment B)
• Tab 6 – Business and Operations Plan and Method of Approach to

Scope of Work

• Tab 7 – Pricing
• Tab 8 – Submittal Section
• Tab 9 – Signed Addenda, if applicable

NON-REGULATORY AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT cont.

Presented by: Ivy Silva

NON-REGULATORY

SCOPE OF WORK/REQUIREMENTS

AIRPORT SECURITY GUARD SERVICES

Presented by: Ivy Silva

AIRPORT SECURITY GUARD SERVICES

REGULATORY - EXTERNAL

RFP REQUIREMENTS

Presented by: Ivy Silva

MINIMUM QUALIFICATIONS REGULATORY-EXTERNAL OFFEROR EXPERIENCE

Qualifications: Offeror MUST:

• Minimum of three (3) continuous years of relevant security guard

services experience within the last ten (10) years.

• Maintain(ed) sixty (60) or more full time security guards staffing level at a

49 C.F.R. Part 1542 regulated airport or other federally regulated facility.

• Possess and maintain a SAFETY Act Designation. A copy of SAFETY

Act Designation Letter must be submitted at time of proposal submittal.

Presented by: Ivy Silva

• Perimeter Vehicle Gates
• Perimeter Vehicle Patrol
• Terminal Loading Docks
• On-going Construction Projects
• Phoenix Deer Valley Airport
• Phoenix Goodyear Airport

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES SERVICE LOCATIONS

NOTE: Sites may be added or eliminated at the discretion of the Aviation Department Representative (ADR).

Presented by: Ivy Silva

 $ 30,000 cashier’s check

• Without condition or restrictive endorsement

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES PROPOSAL GUARANTEE

Failure to include Proposal Guarantee = Rejected Response

Presented by: Ivy Silva

$200,000

• Bond
• Cashier's Check
• Certified Check
• Money Order

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES PERFORMANCE BOND

Required upon notice of contract award

 Commercial General Liability: $5 million per occurrence/aggregate  Automobile Lability: $5 million Combined Single Limit  Worker’s Comp/ Employer’s Liability: Workers’ Compensation: Statutory Limits Employers’ Liability: Each Accident $100,000 Disease – Each Employee $100,000 Disease – Policy Limit $500,000  Professional Liability (Error & Omission): $1 million per claim/aggregate  Fidelity Bond or Crime Insurance: $1 million  Terrorism Insurance: Liability limits must be in an amount equal to the limits of liability determined by the DHS for Safety Act Designation

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES INSURANCE REQUIREMENTS

 Staffing Requirement:

• Current contractor employees retention period: 90 days
• Maintain min. 50% full-time employees
• Contingency plan for additional cleared and badged security guard resources
• New Post: written notice within 24 hours – 5 calendar days
• Unplanned/Emergency Post: staffing up to 15 officers within 3 hours
• Emergency Response Team (ERT): Min. 15 officers
• Valid driver license (for driving position)
• General Manager Qualification:

 Min. 2 continuous years in the last 5 consecutive years at a TSA 49 C.F.R. Part 1542 regulated airport or other federally-regulated facility with 60 or more security guards.  Must posses or obtain within 12 months: A.C.E. designation for Security  Must complete FEMA-sponsored training course – 45 days after contract award

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK

 Plans & Manuals: Detailed plans to be submitted 30 days after contract award

• Phase-in Staffing Plan (Attachment C-1)
• Recruitment and Retention Plan (Attachment C-2)
• Program Management Plan (Attachment C-3)
• Operations Plan (Attachment C-4)
• Staffing Contingency Plan (Attachment C-5)
• Quality Control Program (Attachment C-6)
• Phase Out and Transition Plan (Attachment C-7)
• Employee Handbook
• Training Manual

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

 Contractor Provided Items (including but not limited to):

• Communication System
• Vehicle

 color scheme and markings: submit to ADR 30 days after contract award

• Uniform

 Complaint Resolution

• Within 24 hours – forward the received compliant to ADR
• Within 48 hours – Contractor provide response to complaint

 Liquidated Damages: $275 per violation (page203)

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES PROPOSAL PACKAGE

INCLUDE:  1 original Proposal (single-sided, mark “original”)  6 hard copies (double-sided)  1 e-copy (native format) on USB drive  Proposal Guarantee Failure to provide Proposal Guarantee = Rejected Response

Presented by: Ivy Silva

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT All proposals are limited to:  75 double-sided pages (maximum)  Letter-size pages  12 point Arial font  Pages of each proposal must be numbered Attachments, resumes and tabs separating pages are not included in the page limit.

Presented by: Ivy Silva

Compile Your Proposal:

• Tab 1 – Table of Contents with entire Proposal with page numbers.
• Tab 2 – General Information
• Tab 3 – Minimum Qualification
• Tab 4 – Company Qualifications and Experience (Attachment A)
• Tab 5 – General Manager Qualifications and Experience (Attachment B)
• Tab 6 – Business and Operations Plan and Method of Approach to

Scope of Work

• Tab 7 – Pricing
• Tab 8 – Submittal Section
• Tab 9 – Signed Addenda, if applicable

REGULATORY EXTERNAL AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT cont.

Presented by: Ivy Silva

AIRPORT SECURITY GUARD SERVICES

REGULATORY - EXTERNAL

SCOPE OF WORK/REQUIREMENTS

Presented by: Ivy Silva

AIRPORT SECURITY GUARD SERVICES

REGULATORY - INTERNAL

RFP REQUIREMENTS

Presented by: Ivy Silva

MINIMUM QUALIFICATIONS REGULATORY-INTERNAL OFFEROR EXPERIENCE

Qualifications: Offeror MUST:

• Minimum of three (3) continuous years of relevant security guard

services experience within the last ten (10) years.

• Maintain(ed) sixty (60) or more full time security guards staffing level at a

49 C.F.R. Part 1542 regulated airport or other federally regulated facility.

• Possess and maintain a SAFETY Act Designation. A copy of SAFETY

Act Designation Letter must be submitted at time of proposal submittal.

Presented by: Ivy Silva

• Aviation Operations Building Security Badging Office
• Terminal Security Checkpoints
• Terminal Patrols
• On-going Construction Projects
• Phoenix Deer Valley Airport
• Phoenix Goodyear Airport

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES SERVICE LOCATIONS

NOTE: Sites may be added or eliminated at the discretion of the Aviation Department Representative (ADR).

Presented by: Ivy Silva

 $ 30,000 cashier’s check

• Without condition or restrictive endorsement

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES PROPOSAL GUARANTEE

Failure to include Proposal Guarantee = Rejected Response

Presented by: Ivy Silva

$200,000

• Bond
• Cashier's Check
• Certified Check
• Money Order

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES PERFORMANCE BOND

Required upon notice of contract award

 Commercial General Liability: $5 million per occurrence/aggregate

 Automobile Lability: $5 million Combined Single Limit  Worker’s Comp/ Employer’s Liability: Workers’ Compensation: Statutory Limits Employers’ Liability: Each Accident $100,000 Disease – Each Employee $100,000 Disease – Policy Limit $500,000  Professional Liability (Error & Omission): $1 million per claim/aggregate  Fidelity Bond or Crime Insurance: $1 million  Terrorism Insurance: Liability limits must be in an amount equal to the limits of liability determined by the DHS for Safety Act Designation

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES INSURANCE REQUIREMENTS

 Staffing Requirement:

• Current contractor employees retention period: 90 days
• Maintain min. 50% full-time employees
• Contingency plan for additional cleared and badged security guard resources
• New Post: written notice within 24 hours – 5 calendar days
• Unplanned/Emergency Post: staffing up to 15 officers within 3 hours
• Emergency Response Team (ERT): Min. 15 officers
• Valid driver license (for driving position)
• General Manager Qualification:

 Min. 2 continuous years in the last 5 consecutive years at a TSA 49 C.F.R. Part 1542 regulated airport or other federally-regulated facility with 60 or more security guards.  Must posses or obtain within 12 months: A.C.E. designation for Security  Must complete FEMA-sponsored training course – 45 days after contract award

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK

 Plans & Manuals: Detailed plans to be submitted 30 days after contract award

• Phase-in Staffing Plan (Attachment C-1)
• Recruitment and Retention Plan (Attachment C-2)
• Program Management Plan (Attachment C-3)
• Operations Plan (Attachment C-4)
• Staffing Contingency Plan (Attachment C-5)
• Quality Control Program (Attachment C-6)
• Phase Out and Transition Plan (Attachment C-7)
• Employee Handbook
• Training Manual

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

 Contractor Provided Items (including but not limited to):

• Communication System
• Vehicle

 color scheme and markings: submit to ADR 30 days after contract award

• Uniform

 Complaint Resolution

• Within 24 hours – forward the received compliant to ADR
• Within 48 hours – Contractor provide response to complaint

 Liquidated Damages: $275 per violation (page297)

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES SCOPE OF WORK cont.

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES PROPOSAL PACKAGE

INCLUDE:  1 original Proposal (single-sided, mark “original”)  6 hard copies (double-sided)  1 e-copy (native format) on USB drive  Proposal Guarantee Failure to provide Proposal Guarantee = Rejected Response

Presented by: Ivy Silva

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT All proposals are limited to:  75 double-sided pages (maximum)  Letter-size pages  12 point Arial font  Pages of each proposal must be numbered Attachments, resumes and tabs separating pages are not included in the page limit.

Presented by: Ivy Silva

Compile Your Proposal:

• Tab 1 – Table of Contents with entire Proposal with page numbers.
• Tab 2 – General Information
• Tab 3 – Minimum Qualification
• Tab 4 – Company Qualifications and Experience (Attachment A)
• Tab 5 – General Manager Qualifications and Experience (Attachment B)
• Tab 6 – Business and Operations Plan and Method of Approach to

Scope of Work

• Tab 7 – Pricing
• Tab 8 – Submittal Section
• Tab 9 – Signed Addenda, if applicable

REGULATORY INTERNAL AIRPORT SECURITY GUARD SERVICES OFFEROR SUBMITTAL FORMAT cont.

AIRPORT SECURITY GUARD SERVICES

REGULATORY - INTERNAL

SCOPE OF WORK/REQUIREMENTS

AIRPORT SECURITY GUARD SERVICES

QUESTIONS & ANSWERS

Airport Security Guard Services

REMEMBER TRANSPARENCY POLICY IS IN EFFECT

Questions Email the Procurement Officer ONLY!!! Ivy Silva

ivy.silva@phoenix.gov

AIRPORT SECURITY GUARD SERVICES

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