[PPT] - Access for All: Expanding CDFI Impact in the Disability Community PowerPoint Presentation

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

November 25, 2019 Author: Tobey Partch-Davies of Team BCT

Setting the Stage to Serve the Disability Community

The CDFI Fund’s Capacity Building Initiative

Access for All: Expanding CDFI Impact in the Disability Community

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

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Disclaimer

About the creation of this presentation: The development of this presentation was funded by the CDFI Fund, under Contract No. 20340619F00005. The information provided and opinions expressed in this presentation are those of the authors, who are solely responsible for the content, and do not reflect the opinions of the CDFI Fund or any other person, entity, or organization.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

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This webinar is designed to orient you to the “Access for All” training series, what you can do to prepare for the series, and how you can maximize the impact of your training experience before and after the face-to-face session. This Webinar will provide:

Learning objectives for the “Access for All” training series;
Orientation to common types of disabilities;
Characteristics of people with disabilities in the U.S.;
Recommendations for engaging disability stakeholders;
Opportunities to hear from you on your training and TA needs; and
Next steps to prepare for the in-person training.

Introduction

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

About BCT Partners

BCT Partners is a national, multi-disciplinary consulting firm that

delivers a full range of research, consulting, training, technology, and analytics services.

Our mission is to provide insights about diverse people that lead

to equity.

The CDFI Fund has selected BCT Partners and other partnering
rganizations to deliver training and technical assistance for the

“Access for All” training series.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

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Lead Instructors

Michael Swack Lead Instructor Director, Center for Impact Finance, University of New Hampshire

Dr. Tobey Partch-Davies

Lead Instructor Director on Poverty and Disability, University of New Hampshire

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Aims of the “Access for All” Training Series

To increase knowledge on disability market characteristics,

customer service etiquette, and accessibility considerations.

To align CDFI products and services with demonstrated

needs and demand and with the product features expressed by and for people with disabilities.

To equip CDFIs with the necessary information, networks,

and resources to set a strategic course of action to serve the disability market.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

What You Will Learn in this Series

The origins of the disability civil rights movement and why it is

important to stay mindful of it in the spirit of CDFI work.

The policies, legal frameworks, and organizational networks that

support people with disabilities.

Key aspects to disability etiquette and accessibility.
Methods and data sources useful for informing product design for the

people you intend to serve.

Examples of partnerships, sources and uses of funding, CDFI products,

and how these are structured and underwritten.

Templates and toolkits to help you design products, test usability, and

monitor performance.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Let’s Take A Poll!

We are interested in building the community

f trainees and want to give you a chance to

learn more about each other during the

webinar. Please answer the following poll:

1. Are you already working in the disability community? (choose one)

Yes
No

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Let’s Take A Poll!

If so, please tell us the type of agencies you are working with. Select all that apply.

Self-advocacy organizations
Service provider organizations
Professional advocacy organizations
Government agencies (state, federal)
Other

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

What is Meant by a Disability?

Cognitive Disabilities: intellectual, learning, attention, Alzheimer’s, dementia,

some mental illnesses

Developmental Disabilities: ADHD, Autism Spectrum Disorders, Cerebral Palsy,

intellectual disabilities, Vision impairment, language, speech and hearing disorders

Sensory Disabilities: Vision, hearing, touch, balance, chronic pain syndromes
Mental and Behavioral Disorders: mental, behavior or emotional disorder;

substance use disorder

Physical Disabilities: Spinal cord injury, Spina Bifida, Cerebral Palsy, Epilepsy,

Multiple Sclerosis

Autism Spectrum Disorders: Autism, Asperger Syndrome, Pervasive

Developmental Disorder

Veterans: Combat related injuries

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Characteristics of People with Disabilities

Add Text

Disability Count Percentage of US Population Percentage of Population

f People w Disabilities

Vision 7,536,691 2.3% 18.5% Cognitive 15,378,144 4.8% 37.8% Hearing 11,506,659 3.6% 28.3% Ambulatory 20,890,933 6.5% 51.4% Self-Care Disability 7,934,297 2.5% 19.5% Independent Living Disability 14,589,319 4.5% 35.9% Veterans 8,986,979 81.5% 18.5% Houtenville, A. and Boege, S. (2019). Annual Report on People with Disabilities in America. 2018. Durham, NH: University of New Hampshire, Institute on Disability.

/

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Disabling Language & Environments

Social attitudes and/or low expectations that stigmatize,

judge, shame or are otherwise unaccepting of persons with disabilities

Language that is stigmatizing and depersonalizing
Failure to inquire about or provide disability

accommodations

Inaccessible websites, documents, or programming

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

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Universal Design

The aim is to improve original design concepts by

making the design inclusive and accessible for all.

Maximizes the usability of the product or service.
The first step is to consider the needs of the user.
Does not seek to replace products but enhance use and

access.

Examples: Accessible documents, including member

applications, loan applications, policies and procedures, training materials.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Characteristics of People with Disabilities

Houtenville, A. and Boege, S. (2019). Annual Report on People with Disabilities in America. 2018. Durham, NH: University of New Hampshire, Institute on Disability.

Employed 76.50% 35.50% 41.00% Median FT Earnings $45,449 $40,353 $5,096 Poverty 13.20% 29.60% 16.40% Less than HS Diploma 8.50% 18.30% 9.80% Bachelor's Degree 37.20% 14.30% 22.90% Health Insurance 87.10% 89.00% 2.00% General Population (87.3%) People with Disabilities (12.7%) Characteristics Difference

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Characteristics of People with Disabilities

Goodman, N. and Morris, M. (2017). Banking status and financial behaviors of adults with disabilities: Findings from the 2015 FDIC national survey of unbanked and underbanked households. Obtained July 7, 2019: https://www.nationaldisabilityinstitute.org/wp- content/uploads/2018/12/banking-stat-fin-behav-2017.pdf

Characteristics General Population (87.3%) People with Disabilities (12.7%) Difference

Unbanked or underbanked 28% 46% 18% Indicate a lack of trust of financial institutions 24% 32% 8% Likely to have a savings account 82% 59% 23% Uses alternative financial services 25% 38% 8% Lack funds to keep in accounts 57% 66% 9% Cite banks are not interested in serving them 55% 60% 5% Twice as likely to have no credit 24% 47% 23%

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Engaging Disability Stakeholders

There are four main groups of disability

stakeholders:

1) Self-advocacy organizations 2) Service provider organizations 3) Professional advocacy organizations 4) Government agencies (state, federal)

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Engaging Disability Stakeholders

Network with non-profit organizations in your

community that support people with disabilities. This will help you learn about the needs that exist.

Form an exploratory committee.
Convene community-based forums representative
f people with disabilities to better understand

their needs.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Engaging Disability Stakeholders: Self-Advocacy

Centers for Independent Living
People First
Autistic Self-Advocacy Network
Self Advocates Becoming Empowered
National Association of the Deaf
National Federation of the Blind

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Engaging Disability Stakeholders: Service Providers

Aging and Disability Resource Centers
Service Coordination
Personal Care Assistance
Direct Support Services
Vocational Rehabilitation
Public Transportation resources

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Engaging Disability Stakeholders: Advocacy Organizations

Protection and Advocacy Centers
State Councils on Developmental Disabilities
University Centers of Excellence in Developmental

Disabilities

National Alliance for Mental Illness
Aging and Disability Resource Centers
National Association of the Deaf
National Federation of the Blind

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Stakeholder Considerations

If an existing relationship:
What is working?
What needs improvement?
If forging new ground, consider:
Mission alignment
Service alignment
Supports offered that may compliment the

work of your CDFI.

Subject matter expertise

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Stakeholder Considerations: Exploratory Committee Members

Cross-disability stakeholder representation
Supports/services:
Assistive Technology consultation
Personal care/community-based supports
Employment services
Key players:
Self-advocates
Center for Independent Living
Developmental Disability Council
University Centers for Excellence in Disability

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Stakeholder Considerations: Partnerships

Guest presentations from disability community
Guest presentations to disability organizations
Review annual reports and strategic priorities
Co-design a market study:
Research questions
Data collection methods and procedures
Database decision-making strategy

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Things You’ll be Invited to Do as Part of this Series

Complete a Resource Map
Conduct an Environmental Scan
Seek disability etiquette expertise
Marketing
Social media
Conduct a S.W.O.T. analysis
Prepare cross-training initiatives, if applicable.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Let’s Take A Poll!

We are interested in building the community

f trainees and want to give you a chance to

learn more about each other during the

webinar. Please answer the following poll:

3. What type of lending does your CDFI specialize in? (select all that apply)

Affordable Housing
Commercial Real Estate
Community Facilities
Consumer Financial Products
Intermediary Lending (to Non-Profits and

CDFIs)

Other

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Technical Information Needs What are your Technical Assistance Needs?

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Next Steps

Before the face-to-face training, make attempts to

interview one or more stakeholders.

Questions to consider (you may have others):
Business Lending: What ways might we be helpful to your

customers who are self-employed or small business owners?

Affordable Accessible Housing: To what extent is the current

housing supply available to people with disabilities? What are the barriers to affordable, accessible housing?

Consumer Lending: What can we do to better meet the needs of

customers with disabilities?

Please bring the feedback you obtained with you to the

training!

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Self-Advocacy Organizations

Centers for Independent Living: https://www.ilru.org/projects/cil-net/cil-

center-and-association-directory

People First: https://www.peoplefirst.org
Autistic Self-Advocacy Network: https://autisticadvocacy.org/
Self Advocates Becoming Empowered: https://www.sabeusa.org/
National Association of the Deaf: https://www.nad.org/members/state-

association-affiliates/

National Federation of the Blind: https://www.nfb.org/about-us/state-

affiliates

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Service Provider Organizations

Service provider organizations are too numerous to

mention.

A good idea is to work with the self advocacy and

professional advocacy organizations, as well as local or state government officials, who can provide you with non-profit and private provider networks that relate to the various funding authorities.

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Professional Advocacy Organizations (abbreviated)

Protection and Advocacy Centers: https://acl.gov/programs/aging-and-

disability-networks/state-protection-advocacy-systems

State Councils on Developmental Disabilities:

https://acl.gov/programs/aging-and-disability-networks/state-councils- developmental-disabilities

University Centers of Excellence in Developmental Disabilities:

https://acl.gov/programs/aging-and-disability-networks/national-network- university

National Alliance for Mental Illness: https://www.nami.org
Aging and Disability Resource Centers:

https://eldercare.acl.gov/Public/Index.aspx

National Association of the Deaf (mentioned previously)
National Federation of the Blind (mentioned previously)

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Government Agencies (Local and State)

How government operates when it comes to supports and services for people with disabilities varies by state. To find the government agencies that operate in your area to support people with disabilities, you can enter the following search terms.

Community Mental Health + (add the name of your state or county)
Developmental Services + (add the name of your state or county)
Heath and Human Services + (add the name of your state or county)
Centers for Independent Living + (add the name of your state or county)

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community

Contact Information

Follow-up questions should be directed to: cdfi@bctpartners.com

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The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community