AC Transit Enterprise Database and Applications C TA 5 0 T H A N N - - PowerPoint PPT Presentation
AC Transit Enterprise Database and Applications C TA 5 0 T H A N N U A L FA L L C O N F E R E N C E , PA S A D E N A , 11 / 1 8 / 2 0 1 5 P I U S H D A H A L , S O F T WA R E E N G I N E E R , A L A M E D A - C O N T R A C O S TA T R A N S
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C TA 5 0 T H A N N U A L FA L L C O N F E R E N C E , PA S A D E N A , 11 / 1 8 / 2 0 1 5 P I U S H D A H A L , S O F T WA R E E N G I N E E R , A L A M E D A - C O N T R A C O S TA T R A N S I T D I S T R I C T
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Started 5 years ago with Key Performance Indicators (KPIs) project
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Managing with KPIs Frequencies: Daily, Monthly, Quarterly, Yearly
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# KPIs Data Source 1 On-Time Performance CADAVL (Arrivals) 2 Operator Log-On Rate OTS (Bus Pull Outs, Operator Logons) 3 Maintenance Road Calls Ellipse (Vehicle Miles) Road Calls Application 4 Service Operated Percentage CADAVL (# Incidents, # Trips Scheduled) 5 Accident Rates Ellipse (Vehicle Miles) PeopleSoft (# Accidents) 6 Maintenance Manpower Unavailability PeopleSoft (TRC, Department, Attendance) 7 Operator Unavailability PeopleSoft (TRC, Operator Attendance) 8 Ridership APC (Average Passengers) 9 Service Efficiency Standards PeopleSoft (Passenger Fare Revenues) 10 Customer Complaints CusRel (# Complaints), APC (Ridership Boarding's) 11 Fare Revenue PeopleSoft FIN(Accounts)
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Public Facing KPI SSRS Reports Training and Education Bus Stop Work Orders Vehicle Locator Customer Relations Bus Pull Out Mobile Site
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