ABOUT ENETEL SOLUTIONS Enetel Solutions is a software development - - PowerPoint PPT Presentation

ABOUT ENETEL SOLUTIONS

Enetel Solutions is a software development and system integration company which operates within Roaming Solutions group of companies. Our focus on one side is in Telco, Financial and Transportation verticals, where we have a long lasting experience in development, implementation, integration as well as operation and maintenance of complex information systems. On the other side we are focused on inhouse software development. We have developed and delivered large number of software solutions based on customers’ requests and have several software products of our own. We are developing state-of-the-art IT products and constantly striving towards innovation and

• creativity. Our success comes not only from our consultancy and technical expertise, but also

from our customer-focused engagement style. We belive in a teamwork and continuous development and education of our employees. Innovation, determination, customer focus are the values we are commited to. We offer a valuable support to an improvement of our clients’ business operations through modern, holystic software solutions, consulting and optimization of business processes.

Our determination is to use our expertise and develop outstanding software solutions for our clients and improve their business.

LINES OF BUSINESS

Our vision is streamlined into two main lines of business

Partners’ Products Integration and Development We are teaming up with the leading global software vendors to bring to our clients the best in class software solutions in areas of Billing and Charging, Job Management, Business Processes Automation, VAS Consolidation, Networks Design, ERP, Data Analytics and Business Intelligence. We are the experts in fast and high quality development of customized software products that meet demands of our client. Software Development Enetel Solutions portfolio consists of wide range of in house developed software products in Telco, Financial, Transportation and Public sector, fully integrated in a complex and high-reliability enterprise solutions of our partners. Each step from planning to delivery is made through proven practices, with goal to deliver software tailored to customers’

• requirements. Whether project based engagement or software development outsource model is chosen, customers can

rely on fast and satisfactory product delivery. Our commitment to our customers is always to deliver what we promise. Our experience, expertise and end-to-end approach to software development and systems integration, help our clients to:

• Consolidate their IT systems and improve efficiency
• Transform IT environment without disrupting customers daily processes
• Increase the level of automation
• Simplify the introduction of new services and technologies

AREAS OF EXPERTIZE

BSS/CRM domains

• Prepaid, postpaid, convergent billing
• Telco product catalogue
• Customer Care solutions
• Customer experience analytics
• Provisioning
• Mediation
• Integration, migration and operations services

VAS domain

• SMSC/MMSC/VMS/USSD GW consolidation
• M-Commerce (electronic and mobile payments)
• Non-card payment solution
• Service Delivery Platform

AREAS OF EXPERTIZE

SAP technologies domain

• SAP Partner Centre of Expertise (PCoE)
• SAP ERP (FI, CO, MM, SD, WMS) implementation
• SAP BOBJ implementation
• SAP Afaria Mobile Device Management
• SAP HANA

In-house software development domain

• Performance Monitoring solution
• E-Commerce solutions
• Georeferenced Business Intelligence solution
• Passenger Information System
• Web development
• Mobile apps development
• Social Networking platforms

TECHNOLOGY PROFICIENCIES

Our software development team has strong expertise in following segments of software development: Software development technologies Server side development

• Java (Spring, Hibernate, Tapestry)
• PHP (Laravel, Zend, CodeIgniter)
• NodeJS (Meteor, ExpressJS)

Mobile development

• Android SDK
• Objective C

Client side development

• JavaScript (Angular, jQuery,

Bootstrap)

• HTML5
• CSS3

Databases Relational databases

• Oracle
• MySQL Server
• MySQL Cluster
• MSSQL Server
• PostgresSQL

NoSQL databases

• MongoDB
• Memcache
• Redis
• CouchDB

Frameworks, libraries and techniques

• Spring
• Hibernate
• Tapestry
• Laravel
• Zend Framework
• Codelgniter
• Angular
• jQuery
• Bootstrap
• Ajax
• SOAP, RPC
• Jasper Reports
• BIRT Reports
• Google Maps API
• Activity Workflow

Development projects typically depend on input from a slew of team members – management, designers, marketing, and our clients. Consolidating feedback from a multitude of sources is no simple task, let alone coordinating tasks among half a dozen team members and ensuring projects are

• n-schedule for delivery.

We treat our collaboration tools as critical, and that is why we chose Atlassian application suite which is recognized as de-facto industry standard collaboration tools by both startups and large enterprise multinational corporations alike.

SOFTWARE DEVELOPMENT & COLLABORATION TOOLS

Plan, track and support tools Collaborate & Chat Code, build & ship

• JIRA Software
• JIRA Service Desk
• Confluence
• HipChat
• Bitbucket
• Bamboo

Software development requires a well thought out plan to guide the process through the early stages of creation to the end stages of user acceptance and maintenance. Our clients often ask us: “What is the better approach to the Software Development - Waterfall or an Agile methodology?” To give that answer:

• we shall share our domain expertise in shaping the product in accordance to market trends
• ur business analysts will help you to pin down needed functional requirements
• then our delivery managers we’ll help you choose appropriate development process for your concrete case
• Waterfall methodology
• Great for projects with fixed scope and very detailed requirements
• No need to change the scope during project execution
• Very good for incremental upgrades or redesigns
• Agile methodology
• Huge flexibility for change in scope
• Excellent choice for project where requirements are not fully defined or known yet
• Great for startups and industries with rapid development or changing standards
• Frequent releases provide much better understanding of market demands

SOFTWARE DEVELOPMENT METHODOLOGY

MAIN PARTNERSHIPS

ERICSSON Enetel Solutions provides continuous implementation, custom software development and operations services, integration with CRM and provisioning systems on billing and charging systems of Ericsson and represents Ericsson regional partner for billing and charging systems. Enetel Solutions was actively included in implementation and delivery of a number of customizations on Ericsson BSCS IX3 and iX R2 billing

• platforms. Our developers and system engineers were involved on-site in

implementation, migration, test and operation and maintenance of Ericsson BSCS billing platforms. Within the scope of these projects we are fully responsible for business analysis, functional specification, solution design, solution architecture, UAT and documentation. We were responsible for delivery of number of customizations for Ericsson Charging System.

MAIN PARTNERSHIPS

AUTOMIC Enetel Solutions uses ONE Automation solution from Automic to automate every aspect of our customer’s business - processes, applications and infrastructure - to eliminate errors, ensure compliance, reduce costs and maintain services while providing a full dashboard with real-time updates. By taking away the stress of the everyday jobs management, our customers can focus on innovating, and in the same time achieve the required levels of cost containment, business agility and innovation through business automation strategy. ONE Automation solution by Automic, embodies the trend toward IT process automation convergence to cover the full spectrum of today’s automation needs more than any other vendor’s solution. Enetel Solutions is an exclusive partner of Automic for the region of South East Europe. By implementing ONE Automation solution, one of our CSP customer decreased the bill cycle time, and reduced the number of processing errors within the billing process significantly.

MAIN PARTNERSHIPS

ENGHOUSE NETWORKS Our partner Enghouse Networks delivers comprehensive IT solutions for next generation telco network operators who include broadband wireless/mobile service providers, cable MSO, fiber to the home suppliers, wholesale, local/international carriers and enterprise business telecommunications providers. Enetel Solutions deploys Enghouse Networks software solutions to enable new revenue opportunities, enhance inter-departmental processes, deliver critical business intelligence, and save considerable costs for our customers. Enetel Solutions partnership with Enghouse Networks is bringing the decades

• f experience, an innovation culture, and dedicated support staff to our CSP

customers. Enetel Solutions and Enghouse Networks are the strategic partners for growth.

MAIN PARTNERSHIPS

SAP Enetel Solutions is the official Value Added Partner of SAP. By combining SAP products for the corporate governance we attained the Power Of Innovation. Within the SAP portfolio Enetel Solutions is specialized for the following areas:

• ERP – Supports critical business processes, such as finance (FI), controlling (CO),

material management (MM), sales and distribution (SD), and other essential corporate functions.

• Analytics – Business intelligence (BI) helps users to make fact-based decisions with

enterprise business intelligence solutions that enable users to engage with all their data,

• n any device, across any platform.
• Mobile – Mobile solutions from SAP offer the foundation for enterprise mobility and

integration with the core enterprise applications of its customers.

• HANA – SAP Business Suite is also available powered by SAP HANA as its business

suite that captures and analyses data in real time on a single in-memory platform.

MAIN PARTNERSHIPS

BETA SYSTEMS Beta Systems is a leading provider of IAM solutions designed for companies and industries that process large volumes of data. Their highly scalable products deliver proven IGA modules for application in the complex, heterogeneous IT environments of mid-sized businesses and large corporations. With our partner, we implement identity governance and administration (IGA) solutions that address the needs of mid-sized and large companies across all industries and make sure our customers reliably protect their data and meet the various applicable legal provisions. Already implemented at high ranking FSI companies in Serbia, these solutions secure handling of corporate data, significantly reducing

• perating costs and lowering the risk associated with data access.

MAIN PARTNERSHIPS

ATLASSIAN EXPERTS We are part of Atlassian Experts network, providing consulting, installation and custom development services around JIRA

• products. With practical knowledge of utilizing JIRA solutions and

strong development team, our goal is to build functional and simple to use solutions which bring productivity of our customers to the highest level. Products we are covering include:

• JIRA Project and Issue Tracking
• JIRA Service Desk
• HipChat Online Collaboration
• Confluence Document Collaboration
• BitBucket Code Management
• Bamboo Continuous Integration, Release Management

MAIN PARTNERSHIPS

SYMANTEC Symantec enables customers to protect, manage and control information, infrastructure and processes across physical and virtual

• platforms. Their innovative solutions secure information against risk,

independently of the environment and information location. Enetel Solutions, as Symantec partner, offers the leading security, information management and data loss prevention solutions. By doing so, Enetel Solutions efficiently secures corporate data and significantly reduce the risk of data loss which address the needs of

• ur customers, regardless of size or industry.

MAIN PARTNERSHIPS

MICROSOFT Microsoft is one of the leading vendors of Customer Relationship Management (CRM) software solutions on the global market. As a Microsoft Dynamics Partner, Enetel Solutions delivers tailored CRM business solutions to fulfil unique clients’ needs. By implementing Microsoft Dynamics CRM solution, Enetel Solutions enables clients enables clients to improve their business processes and quality of service, reduce operating costs and achieve business objectives, while putting the focus on their customers.

ICT PERFORMANCE MANAGEMENT SOLUTION

Network Performance Management:

• Based on adaptive SW
• Independent of the HW environment
• Implementation which doesn’t require additional ICT infrastructure

investment Our managed services offering:

• Base/advanced services with different support levels (audit, evaluation,

consolidation, monitoring, reporting, maintenance, planning and ICT infrastructure design)

• Services adapted to your real needs, tailor-made solution
• SLA contract with precisely defined responsibility matrix

Your benefits:

• Reducing operating costs, increasing productivity, company focus goes

back to the core business, mitigating risk of the IT infrastructure and highly complex applications maintenance process, company retains control over all relevant processes

ICT PERFORMANCE MANAGEMENT SOLUTION

Implementation Lifecycle PHASE 1 - ICT Audit and estimation

• Overview, documentation and evaluation of the existing ICT infrastructure

PHASE 2 – ICT infrastructure consolidation

• Correction of the identified problems in the existing ICT infrastructure

PHASE 3 – Performance monitoring

• Performance monitoring and report creation

PHASE 4 – IT support

• Support in resolving incidents and problems

PHASE 5 – ICT infrastructure maintenance

• Management and maintenance of the entire customer’s ICT infrastructure

PHASE 6 – Planning and infrastructure design

• Service of the complete planning and development of the ICT infrastructure

GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION

GEOTELEMARK is web application which represents integrated solution for business support. Users from different departments can access relevant geo- referenced data and generate reports. The intuitive power of geo-referenced data, combined with analytical power, provides opportunities that may not be detected in tabular data alone and can help in providing competitive edge. GEOTELEMARK provides real-time location based information in order to enhance workflows and improve decision making:

• Customer analysis and profiling
• Sales force planning and optimization
• Territory coverage analysis
• Availability analysis
• Asset overview
• Direct marketing improvement
• Management reporting improvement

GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION

Functionalities

• Cartographic web portal for viewing and analysing business data
• Interactive smart map for displaying automatically the relevant information
• Zoom and filter into your data
• Intuitive navigation
• Meta-information display
• Smart Legend
• Optimize visualization of multiple geographic objects by aggregate them.
• Target directly customers and prospects
• Seamless data import (CRM, GIS, BI, Data Bases, Personal Data Import)

Our IMPOQO platform ensures future proof solution providing best-of-breed customer experience to drive your customer acquision, ARPU and sales:

• Advanced search & filtering
• Deep product catagolisation
• Product lists (bestseller, last item, best deal)
• Connected items promotions, bundle offers
• Promotional services (new, sale, happy hour/ timer)
• Omni-channel pristup
• Personalized look-and-feel
• User profiles and order managemets
• Newsletters, wish lists, shares & likes
• Online Loyalty Program, Integration with loyalty program
• Search engine optimisation (SEO)
• Integration with banks
• Customer care & ticketing system
• Product management (product parameterization)
• Analytics & customized reports

Service Focus Social Proof Big Data Analytics Mobile First

Customer Experience

IMPOQO E-COMMERCE PLATFORM

IMPOQO E-COMMERCE PLATFORM

Web & Moble web Mobile Apps

Omni-channel approach

IMPOQO E-COMMERCE ANALYTICS

Analytic tools Consolidating data streams through IMPOQO enables a holistic view on a customer. IMPOQO analytic tools provide real-time business insight and informed decision- making, which allows clients’ enterprises to scale, grow and innovate with ease.

PASSENGER INFORMATION SYSTEM

Information handling: In order to provide accurate information to passengers, at each moment station personnel need to have information about:

• Train schedules
• The stations served by specific train
• Platform usage
• Time of arrival/departure

Solution:

• Integration with Bosch audio controller
• Integration with AlfaNum text-to-speech module
• Web socket push notification for information displays

All information has to be UP TO DATE and ACCURATE

PASSENGER INFORMATION SYSTEM

Content integration:

• Notifications integration
• Schedule management

Integrated information delivery Planned/actual train schedule Visual notifications Audio notifications Information used:

• Time of arrival and departure
• Delays
• Pass by time
• Platform number
• Basic train information

PASSENGER INFORMATION SYSTEM

PASSENGER INFORMATION SYSTEM

Functionalities:

• Audio and video notifications
• Automatically generated notifications
• Manually generated notifications
• Immediate transmission
• Delayed transmission
• Multi language system
• Centralized information system for entire

railway organization

• Defined notification areas
• Log management
• System failure notifications etc.

Arrivals information display

ISO CERTIFICATION

ISO 9001:2008 Enetel Solutions has implemented and maintains Quality Management System which fulfils the requirements for the following standard: ISO 9001:2008 ISO 27001 Enetel Solutions has implemented Information Security Management System which fulfils the requirements for the following standard: ISO 27001

OUR TEAM