A Warm Welcome from Wiveliscombe Community Office Wivey Link to - - PowerPoint PPT Presentation

Harnessing the Power of Volunteers

A Warm Welcome from Wiveliscombe Community Office Wivey Link to Somerset Towns Forum

Harnessing the Power of Volunteers

10 Parishes

Harnessing the Power of Volunteers

The Community Office

• Local and Tourist information
• A point of contact for Residents to talk to Town & Parish

Councillors

• Planning Application reference centre
• The base for our Police Beat Officers & PCSO’s
• Box Office for events throughout the 10 Parishes
• Meeting space for Community Groups
• Monthly surgery held by Council Housing Officer
• Weekly surgery held by local Village Agent
• Office facilities, Storage space & Printing services

Harnessing the Power of Volunteers

Keys to success

• Our volunteers:

Approx 35 Drivers Approx 18 Admin Support Approx 4 “Drug Runners”

• Good relationships with statutory Agencies
• Delivering a local service where it is needed
• Reaching the isolated & less able
• Continuing to build links with residents & the wider

Community

Harnessing the Power of Volunteers

Harnessing the Power of Volunteers

Direct Costs 41% Employment costs 24% Office Occupation Costs 13% Office Operating Costs 9% Street Market 3% Professional Fees 7% Insurances 2% Depreciation 1% Overheads 59%

Costs and Expenses to End March 2015

Harnessing the Power of Volunteers

20 40 60 80 100 120

Total Income Total Resources Expended Net Incoming/(Outgoing)

£s K

Results 2013 vs 2014 vs 2015

2013 2014 2015

Harnessing the Power of Volunteers

Wivey Link

Harnessing the Power of Volunteers

Wivey Link

Wivey Link provides a door to door transport service for everyone in Wiveliscombe and its surrounding parishes. For anyone who needs to get to somewhere local or into Taunton or Wellington. Rates are very reasonable and Bus Pass holders receive a concessionary rate. 3 of our 4 cars are wheelchair friendly.

Harnessing the Power of Volunteers

Wivey Link – key points

• Wivey Link is a division of Wiveliscombe Area

Partnership, registered Charity No. 1132983.

• Inaugurated in 2004 with the aim to combat rural isolation

and enhance the lives of those who do not readily have access to transport.

• Based in Wiveliscombe we cover all of the local Parishes,

plus Taunton and Wellington.

• Available to all, of any age, we cover any transport needs

from essential hospital appointments to social/recreational visits.

Harnessing the Power of Volunteers

Wivey Link – key points (cont’d)

• Our 35 drivers are all volunteers. On average they

contribute over 5,000 driving hours annually. Without their goodwill, Wivey Link would not be able to operate.

• Scheduling is carried out by Jill Goodwin, our Wivey

Link Co-ordinator who is employed on a part time basis. Jill is responsible for all planning, communication, vehicle maintenance and volunteer recruitment to maintain the service.

Harnessing the Power of Volunteers

Wivey Link – key points (cont’d)

• We are supported & sponsored by

 Jim Laker Fund  Jones Automobiles (Wiveliscombe) Ltd  Somerset County Council  Somerset & West Country Stairlifts Ltd  Taunton Deane Borough Council  Wiveliscombe & District Rotary Club  Wiveliscombe Town Council  ….and many other individual donors

And we are most grateful to them all!!!

Harnessing the Power of Volunteers

Summary - Wivey Link Operations

• We have four vehicles:

 2 Citroen Dispatch 5 seats with w/c or 7 less w/c  1 Renault Kangoo (ex-motability) 2 seats with w/c  1 Fiat QUBO 4 seats, recently acquired  All have to be RED!

• Easy access for latest models of electric wheel-chairs.
• Modifications by Courtside Conversions Ltd, Tiverton.
• Updated scheduling operating system from Shaunsoft

 Full IT support and backup service by professional Taunton

company (BootUP PC)

Harnessing the Power of Volunteers

Fundraising and donations – how do we do it?

• Fetes, fairs and markets across the 10 parishes

 We take a stall, shake tins and maybe show a car

• Annual registration forms with donations ‘box’
• Funerals and Legacy requests
• Rounding up of fares

 “keep the change” or “buy yourself a cup of tea dear”

• Most local Wivey shops have a donation tin by the till
• Events – quizzes, social gatherings, parties etc
• Sponsored events by Rotary Club and Jim Laker Fund
• Jazz evenings at Cotleigh Brewery
• Sale of books, tickets, maps from Community Office
• Website donations through Paypal

Harnessing the Power of Volunteers

Wivey Link - Charging Zones

Harnessing the Power of Volunteers

Wivey Link Fares (examples)

No Bus Pass With Bus Pass Wivey to Wivey (Local) £4.50 (R) £2.50 (S) £2.25 (R) £1.25 (S) Wivey to Milverton £6.00 (R) £4.00 (S) £3.00 (R) £2.00 (S) Wivey to Oake £7.00 (R) £5.00 (S) £3.50 (R) £2.50 (S) Wivey to Wellington £8.30 (R) £6.30 (S) £4.15 (R) £3.15 (S) Wivey to Taunton £13.30 (R) £11.30 (S) £8.30 (R) £6.30 (S) Wivey to Minehead £22.00 (R) £20.00 (S) £17.00 (R) £15.00 (S)

Harnessing the Power of Volunteers

Wivey Link Statistics

Operational Statistics 2013/14 2014/15 Mileage 65,354 70,633 Fuel Cost per mile Annual £0.17 £10,744 £0.14 £9,890 Single Passenger Journeys 7,308 7,346 Total Registrants 606 618

Harnessing the Power of Volunteers

Social Audit – Wivey Link

Excellent Good OK Not very good

Harnessing the Power of Volunteers

Some quotes from our passengers…

“Wivey Link makes an enormous difference to our lives and we are immensely grateful for it – thank you. We are so glad that you exist” (Mrs Judith Kirk, Stogumber) “ What would we do without you good people? We would like to thank you all very much, all those in the office, and especially all the wonderful drivers, who are kindness itself and always pleased to help” (Mr & Mrs Hinds, Cotford) “Many thanks for your fantastic service, Dad enjoys chatting to the driver!” (Jack Whites’ daughter, Bishops Lydeard) “Thank you all the office staff and volunteer drivers for your help and kindness during the past year and all the journeys to Minehead, I am very grateful” (Mrs Helen Yeldham, Halse) “I appreciate all that Wivey Link does from the bottom of my heart..I MEAN THIS’’ (Brigid Roffe-Silvester, Milverton) “Wishing you another good year and thank you for all my journeys’’ (Anne Bond, Wellington) “Thank you for your masterley co-ordination, enabling such an exceptional service for us all” (Mr Graham Cooke, Fitzhead)

Harnessing the Power of Volunteers

A new project

Artist in Residence - Briony Goffin

A tribute to Wivey Link, its Drivers, the Passengers and the Journeys it makes.

• This project will seek to reveal what

makes Wivey Link a unique and exemplary provision for combating rural isolation, through documenting the voices, stories and experiences of those who rely

• n and run the service. This is a project

about conversation and connection.

Harnessing the Power of Volunteers

The plan

• To spend time alongside drivers and passengers.
• To engage with passengers in conversations about

Wivey Link, their experiences, anecdotes and what the service means to them.

• To create written and audio documentation plus

photographs.

• To produce a pamphlet and audio CD, detailing the
• rigins and vision of Wivey Link, transcripts of interviews,
• bservations etc.
• To be made available in the Community Office, libraries,

shops, local press, 10 radio and many other outlets.

Harnessing the Power of Volunteers

The legacy

• To raise the profile of Wivey Link.
• To attract new passengers.
• To attract new volunteer drivers.
• To attract funding/sponsorship/donations.
• To serve as a meaningful written & audio archive for

future generations and other interested parties.

Harnessing the Power of Volunteers

And last but by no means least .........

We are the home of the 10 Parishes Festival & Street Market

Last year between Saturday 5th & Sunday 13th September 2015 Over 100 artists, performers & crafts people took part in this nine day Festival event offering a range of cultural experiences you would not usually expect in such a rural area. All types of disciplines represented from painting & textiles, photography, jewellery, ceramics, sculpture & stone carving. The 10 Parishes Festival is held bi-annually. The Street Market & Carnival are held on an annual basis. Why not become a Friend of the Festival? Benefits range from invitations to private views, exhibitions & art shows to receiving a priority copy of the Festival guide.

Harnessing the Power of Volunteers

Contact details

• Office open:

10am until 1pm Monday to Friday 10am until 12.30pm Saturdays

• Telephone:

Community Office - 01984 624777 Wivey Link – 01984 624666

• E-mail:

communityoffice@wiveliscombe.com

• Website:

www.wiveylink.co.uk

Come & see us - we are “here for you”!

Harnessing the Power of Volunteers

Thank you for your time