+ A Quest For Unified Communication Service Delivery
+ Don Quixote A gentleman from the region of La Mancha in central Spain. Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to defend the helpless and destroy the wicked.
+ Don Quixote A gentleman from the region of La Mancha in central Spain. Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to defend the helpless and destroy the wicked. After a first failed adventure, he sets out on a second one with a somewhat befuddled laborer named Sancho Panza
+ Don Quixote A gentleman from the region of La Mancha in central Spain. Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to defend the helpless and destroy the wicked. After a first failed adventure, he sets out on a second one with a somewhat befuddled laborer named Sancho Panza Along the way, Sancho plays the straight man to Don Quixote, trying his best to correct his master’s outlandish fantasies Don Quixote and Sancho come to a field of windmills, which Don Quixote mistakes for giants. Don Quixote charges at one at full speed, and his lance gets caught in the windmill’s sail, throwing him to the ground
+ The Journey Begins….
+ Our Service Delivery Windmills
+ Size Our service delivery area is more than half the size of PEI Difficult shape for service delivery Drive time • North • Strathroy Caradoc Middlesex • Adelaide Metcalfe • Lucan Biddulph • Southwest • Thames Centre Middlesex • Middlesex • Newbury Centre
+ The County of Middlesex
+ Lots of Current Service Delivery Windmills Service Retrenchment Limited facility availability Poorly coordinated services Lack of Services Efficiency High cost of travel Multiple experts Employee Security Speed of access to services
+ Lots of Current Service Delivery Windmills Transportation Service stigma (anonymity) Internet access Conservative service delivery Budget Service Delivery Costs
+ The Second Act The integrated communication solution
+ The Two Pronged Lance Comprehensive Libraries Integrated communication
+ The County of Middlesex
+ Adding an integrated technology solution Employee Security Employees can provide services from the secure / comfort of their own office or other remote location Travel Costs Employees spend less time on the road Less money spent on travel More time spent providing services to clients Liability and Insurance costs come down Fewer experts needed for large geographic area
+ Utilizing an Integrated Technology Solution The urban exodus expectation Urban Services in rural areas Education Health Other Government Mental Health We have a Retiring Workforce (about 40% of our workforce is due to retire in the next 5 years) Large demand for services Urban standard
+ The Two Pronged Lance Comprehensive Libraries Integrated Communications We surprised ourselves Technology For Prototypes People bought into the vision Private and public funds Lots of willing investors The comprehensive model worked Anonymity of service delivery Few public complaints Extensive interest from service providers
+ “The Fish Hut” Developed a prototype Dedicated space for service Readily available hardware Information Navigators (HR / Library Services) Video Conferencing Maintain face to face experience Presence Information Navigator finding the right expert Interactive Video Conferencing Form based experiences where signatures are required Multiple cameras for security Touch screen for ease of use
+ Ongoing Barriers to Integrated Technology use Ease of use for Public Security Software And you are? Nothing off the shelf Software Silos for Delivery Partners Partner Development Public acceptance Dollars Employee acceptance Internet Access Mileage Inter agency integration Touch and feel Different levels of sophistication
+ Our Hopes and Dreams Public and Employee Acceptance Private-sector integration Economic development Technology only for places between places Open source, adaptable, flexible software Funding to Franchise
+ The Journey Continues
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