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+Don Quixote
A gentleman from the region of La Mancha in central Spain.
+ A Quest For Unified Communication Service Delivery + Don Quixote - - PowerPoint PPT Presentation
+ A Quest For Unified Communication Service Delivery + Don Quixote - - PowerPoint PPT Presentation
+ A Quest For Unified Communication Service Delivery + Don Quixote A gentleman from the region of La Mancha in central Spain. Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to
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+Don Quixote
A gentleman from the region of La Mancha in central Spain.
Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to defend the helpless and destroy the wicked.
After a first failed adventure, he sets out on a second one with
a somewhat befuddled laborer named Sancho Panza
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+Don Quixote
A gentleman from the region of La Mancha in central Spain.
Obsessed with the chivalrous ideals touted in books he has read, he decides to take up his lance and sword to defend the helpless and destroy the wicked.
After a first failed adventure, he sets out on a second one with a
somewhat befuddled laborer named Sancho Panza
Along the way, Sancho plays the straight man to Don Quixote,
trying his best to correct his master’s outlandish fantasies
Don Quixote and Sancho come to a field of windmills, which Don
Quixote mistakes for giants. Don Quixote charges at one at full speed, and his lance gets caught in the windmill’s sail, throwing him to the ground
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+The Journey Begins….
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+
Our Service Delivery Windmills
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+Size
Our service delivery area is more than half the size of PEI Difficult shape for service delivery Drive time
- North
Middlesex
- Lucan Biddulph
- Thames Centre
- Middlesex
Centre
- Strathroy Caradoc
- Adelaide Metcalfe
- Southwest
Middlesex
- Newbury
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+The County of Middlesex
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+Lots of Current Service Delivery Windmills
Service Retrenchment Limited facility availability Poorly coordinated services Lack of Services Efficiency High cost of travel Multiple experts Employee Security Speed of access to services
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+Lots of Current Service Delivery Windmills
Transportation Service stigma (anonymity) Internet access Conservative service delivery Budget Service Delivery Costs
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+ The Second Act
The integrated communication solution
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+The Two Pronged Lance
Comprehensive Libraries Integrated communication
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+The County of Middlesex
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+Adding an integrated technology solution
Employee Security
Employees can provide services from the secure / comfort of
their own office or other remote location
Travel Costs
Employees spend less time on the road Less money spent on travel More time spent providing services to clients Liability and Insurance costs come down
Fewer experts needed for large geographic area
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+Utilizing an Integrated Technology Solution
The urban exodus expectation
Urban Services in rural areas Education Health Other Government Mental Health
We have a Retiring Workforce (about 40% of our workforce is
due to retire in the next 5 years)
Large demand for services Urban standard
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+The Two Pronged Lance
Comprehensive Libraries Integrated Communications
We surprised ourselves Technology For Prototypes People bought into the vision Private and public funds Lots of willing investors The comprehensive model worked Anonymity of service delivery Few public complaints Extensive interest from service providers
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+“The Fish Hut”
Developed a prototype
Dedicated space for service Readily available hardware Information Navigators (HR / Library Services) Video Conferencing Maintain face to face experience Presence Information Navigator finding the right expert Interactive Video Conferencing Form based experiences where signatures are required Multiple cameras for security Touch screen for ease of use
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+Ongoing Barriers to Integrated Technology use
Ease of use for Public Software Nothing off the shelf Silos for Delivery Partners Partner Development
Dollars
Internet Access Inter agency integration Different levels of
sophistication
Security And you are? Software Public acceptance Employee acceptance Mileage Touch and feel
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+Our Hopes and Dreams
Public and Employee Acceptance Private-sector integration
Economic development
Technology only for places between places Open source, adaptable, flexible software Funding to Franchise
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