A Consultants perspective Decades of change From Job Shop to - - PowerPoint PPT Presentation

A Consultant’s perspective

• Decades of change
• From Job Shop to Digital Transformation

Transparency in the Supply Chain

• Framing Staffing Technology
• Framing System Boundaries
• QXAS – Solutio

State of the Industry

• A race through Five major trends
• Dimensions of Freelancer & Contractor

Experience

Jonathan Brostrom Principal Consultant 1218 Global 25th November 2019

CRM Back Office ATS Middle Office Credit Agency

2

Opportunity Job

(Order)

Customer Sales Credit Check Recruiter Credit Analyst Candidate Quote HR Timesheet Search Customer AP Payment Payables General Ledger

Payroll

Onboard AR Labour Contract PO Legal Contractor Shared Services Finance Pay / Bill Contract Invoice Rates Assignment Self-Bill Receivables Employee

Framing Staffing Functionality

Project

Business Intelligence

Billing Payroll Core Financials Sales & Recruiting

Sourcing

Job Boards Candidate Engagement Receivables Payroll

Payroll Interface

Assignment Scheduling Project Management Time Interpretation Engine Shift Management Time Entry Invoice Payables General Ledger

Back Office

3

CRM - ATS

Agency Engagement Order Job Requests

Client Requirements

Rate Management Skills Competencies Compliance Contracts Job Roles Purchase Orders Invoice Delivery Allocations Collections Onboarding Search & Match

S o l u t i o

Middle Office

Framing System Boundaries

Front Office

Mobile & Portal Delivery

W O R K E R A G E N C Y Technology to manage the Freelancer and Contractor Experience Solutio QX

End to End Seamless Technology

Recruitment - Enrolment - Time Processing - Payroll Visibility - Analytics - Calculation - Rules

State of the Industry

Technology facilitates these main processes: Establishing Requirements & Jobs  Recruiting  Onboarding  Assigning  Monitoring  Collecting and approving Time  Paying Workers  Billing Customers  Management Metrics & Regulatory reporting The Staffing Industry Premises:

• Contingent and Project-oriented Contract & Freelance will continue to

increase as a percentage of total work

• The three primary Actors in Staffing Industry processes continue to be Staffing

Firms including Umbrella firms, Customers and Workers.

• Advances in technology are driving changes in how actors in the Staffing

Industry behave – altering or even eliminating or the role of the Staffing Firm

A race through Five Major Trends

• 1. Modularity – Breakdown of ERP | SaaS
• 2. Social/Mobile – Convergence of connectivity & media on mobile devices
• 3. Big Data – Dynamic pricing, Analytics, Management by Metrics
• 4. Artificial Intelligence – Machine execution of previously human tasks
• 5. Blockchain – Sovereign Identity, Smart Contracts, Immutability,

Transparency

First Major Trend Modularity – Breakdown of ERP | SaaS

• Replacement of On-Premise installations by Cloud and SaaS

solutions continues gaining.

• Implementing a one-size-fits-all single ERP solution almost

universally results in modifications and extensions.

• Historically a single vendor and single platform has been
• preferred. But availability of diverse applications on

integrated platforms permits customers to use the best application to suit their business.

• API Integration makes modularized functionality accessible.

“With cloud service

revenues continuing to grow by over 40 percent per year, enterprise SaaS revenue growing by

• ver 30 percent, and

search/social networking revenues growing by over 20 percent, it is little wonder that this is all pulling through continued strong growth in spending on public cloud infrastructure.“

John Dinsdale, chief analyst and research director for Synergy Research Group

ERP

Second Major Trend Social/Mobile – Convergence of connectivity and media on mobile devices For the Staffing Industry, smartphones – mobile technology delivered directly to individuals – changes both the method, frequency, persistence and intensity of interaction. Smartphone apps & social recruiting is revolutionizing the industry. The ‘candidate journey’ within the social/mobile context is the focus of agencies seeking to recruit and retain quality workers.

Third Major Trend Big Data – Dynamic pricing, Analytics, Management by Metrics For larger firms, the data collected inhouse is already big data – millions of rows with hundreds, even thousands of possible attributes. Algorithms manage optimal margins, incorporating significant regulatory requirements for pay and bill, market conditions, labour availability, skill levels, cash flow effects. Dashboards – OLAP – drill-down – TIMELINESS & VISIBILITY

Fourth Major Trend Artificial Intelligence – Machine execution of previously human tasks

Bringing together masses of unstructured data to find connections that validate approaches, and suggest new ones. Leading players like Luminoso develop AI solutions.

• 1. quantity – amount is key
• 2. granularity – details
• 3. quality – valid sources

Players like sociallyrecruited.com claim to have deployed AI to evaluate candidates

Fifth Major Trend Blockchain – Sovereign Identity, Smart Contracts, Immutability, Transparency Failing cryptocurrencies and their implementation on a public blockchain seriously affects perception of blockchain as a technology – but BaaS (blockchain as a service), private, permissioned and hybrid blockchains remain critically valuable technological advances. The key change to incorporate in planning is Portable Virtual Identity

www.uport.me Hedera hashgraph

Five Major Trends Social/Mobile + Artificial Intelligence + Big Data . . . www.sociallyrecruited.com

Case Study - Tesco Tesco needed to fill HGV roles across the UK. They needed to recruit HGV drivers for 10 areas throughout the UK. After running a campaign for a 30-day period they had interaction from 230,530 social media profiles with 19,214 candidates clicking through to the Tesco job application page.

Significant Changes:

• Candidate Management
• Contract Management
• Disintermediation

Disintermediation -

• Design mechanisms to set up and maintain pay/bill contracts efficiently
• Define automated and/or manually maintained compliance mechanisms

with respect to regulations and regulatory agencies

Contract Management

• Maintaining the staffing agency’s

position in the employer/candidate matching, hiring and management process

• Ethlance – direct worker/employer

Onboarding – Candidate Evaluations

• Design mechanisms to set up and maintain processing in relation to

sovereign identity -

• Integration points with identity and other forms of validation e.g.

government agencies, credit firms, educational institutions, background checking companies www.shiftpixy.com

However… Th There is is no su substit itute for Quali lity Rela latio ionship ips, , Quali lity Co Contr trol, l, an and Human In Interactio ion

What’s in it for me?

QX’s mission is to deliver the very best of accountancy, finance, payroll, recruitment and corporate advisory services by placing our customers at the core of everything we do.

Dimensions of the Freelancer and Contractor Experience

Contract Mechanics

What is s the staffin ing blo blockchain?

“The regulation’s reform requires both, the agency and the manufacturer to have the finalized and signed contract physically present the day before the worker begins. With our platform, the smart contract is immutably saved

• n the blockchain (of which the agency and the

manufacturer have a locally stored copy) and can be observed and checked for compliance by the authority. Further, a requirement for the contract to be deployed is the digital signature by both contractual parties, which can clearly be assigned to the parties and include further information about the time of deployment. Security for the worker to be paid according to the contractual terms is provided by the immutable storage of data on a blockchain and its connection to payment executions.”

Fred Steinmetz – PhD

Worker Staffing Co Customer

“With blockchain, we can imagine a world in which contracts are embedded in digital code and stored in transparent, shared databases, where they are protected from deletion, tampering, and

• revision. In this world every agreement,

every process, every task, and every payment would have a digital record and signature that could be identified, validated, stored, and shared. Intermediaries like lawyers, brokers, and bankers might no longer be necessary. Individuals, organizations, machines, and algorithms would freely transact and interact with one another with little

• friction. This is the immense potential of

blockchain.”

Harvard Business Review

Blockchain Contracts

Transaction Result

Contract Terms are Contained in Code & Enforced by an Application

Evaluation

Conclusion QX & Solutio – the unfolding, forming future

• End-to-end integration
• Instant and persistent access to information
• Fast & Accurate payroll
• Multi-dimensional candidate support
• Portable Identity
• Contracts enforced by software

Jonathan Brostrom Principal Consultant 1218 Global 25th November 2019