60 Minutes of Compassion Compassionate Human Interactions 16/11/19 - - PowerPoint PPT Presentation

60 Minutes of Compassion

Compassionate Human Interactions

16/11/19

• Dr. Maha Othman

Project Manager/ CPESE. HMC, Certified CHI Trainer Refa Hanish B Z Bakhit Director of Nursing / RH. HMC, Certified CHI Trainer

Conflict of Interest

The speaker(s) or presenter(s) in this session has/have no conflict of interest or disclosure in relation to this presentation.

Content

• Learning Objectives
• Activity 1: Who are you?
• What is compassion?
• Activity 2: Empathy
• Sympathy vs. Empathy
• Activity 3: How to be compassionate
• Compassion Blockers
• Compassion Fatigue and Self-Care
• Activity 4: I will

Learning Objectives

At the end of this session, participants will be able to:

• 1. Enhance participants’ understanding of compassion as an underpinning of all

patient-centered culture change efforts, and the connection between compassion, patient engagement and outcomes

• 2. Identify practical approaches for participants to nurture compassion in action

within your practice

• 3. Enhance participants’ understanding and ability to articulate the business

case for compassion

• 4. Contribute to the development of a comprehensive plan for integrating

learning into practice

Activity 1: Who are you?

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Who are you?

We are people with a story and lots of wonderful history and talent…as our patients are. So it’s never just the diabetic in 4210, it’s the man who has 5 children who visit every night.

What is compassion? COMPASSION: A feeling of deep sympathy for another who is stricken by misfortune, accompanied by a strong desire to alleviate their suffering. We know it when we see it and feel it

Activity 2: Empathy

Sympathy vs. Empathy

Activity 3: How to be compassionate

How to be compassionate Compassion is caring deep enough about other people that you do something to help them.

• C—Caring
• O—Open your heart
• M—Make time to listen
• P—Pass on the kindness to others
• A—Actions speak louder than words
• S—Smile
• S—Sympathize with others
• I—Include others who are left out
• O—Offer to help
• N—Necessary for a peaceful world

Compassion Blockers

Compassion Blockers con

Home:

Spouse Health Children Exam Finance Sleep Responsibilities

Work:

Lack of Support Duty hours Lack of satisfaction Blame culture Meetings load System Poor communication

Compassion Fatigue and Self-Care

Compassion Fatigue and Self-Care con

Activity 4: I Will

Thank you.