60 Minutes of Compassion Compassionate Human Interactions 16/11/19 Dr. Maha Othman Project Manager/ CPESE. HMC, Certified CHI Trainer Refa Hanish B Z Bakhit Director of Nursing / RH. HMC, Certified CHI Trainer
Conflict of Interest The speaker(s) or presenter(s) in this session has/have no conflict of interest or disclosure in relation to this presentation.
Content Learning Objectives • Activity 1: Who are you? • What is compassion? • Activity 2: Empathy • Sympathy vs. Empathy • Activity 3: How to be compassionate • Compassion Blockers • Compassion Fatigue and Self-Care • Activity 4: I will •
Learning Objectives At the end of this session, participants will be able to: 1. Enhance participants’ understanding of compassion as an underpinning of all patient-centered culture change efforts, and the connection between compassion, patient engagement and outcomes 2. Identify practical approaches for participants to nurture compassion in action within your practice 3. Enhance participants’ understanding and ability to articulate the business case for compassion 4. Contribute to the development of a comprehensive plan for integrating learning into practice
Activity 1: Who are you? Sub-Header Body copy
Who are you? We are people with a story and lots of wonderful history and talent…as our patients are. So it’s never just the diabetic in 4210, it’s the man who has 5 children who visit every night.
What is compassion? COMPASSION: A feeling of deep sympathy for another who is stricken by misfortune, accompanied by a strong desire to alleviate their suffering. We know it when we see it and feel it
Activity 2: Empathy
Sympathy vs. Empathy
Activity 3: How to be compassionate
How to be compassionate Compassion is caring deep enough about other people that you do something to help them. C—Caring • O—Open your heart • M—Make time to listen • P—Pass on the kindness to others • A—Actions speak louder than words • S—Smile • S—Sympathize with others • I—Include others who are left out • O—Offer to help • N—Necessary for a peaceful world •
Compassion Blockers
Compassion Blockers con Home: Work: Spouse Lack of Support Health Duty hours Children Lack of satisfaction Exam Blame culture Finance Meetings load Sleep System Responsibilities Poor communication
Compassion Fatigue and Self-Care
Compassion Fatigue and Self-Care con
Activity 4: I Will
Thank you.
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