SLIDE 1
Annual General Meeting
2020
Carlos T
- rres Vila
Chairman
To bring the age
- f opportunity
to everyone
2020 Carlos T orres Vila Chairman To bring the age of opportunity - - PowerPoint PPT Presentation
2020 Carlos T orres Vila Chairman To bring the age of opportunity - - PowerPoint PPT Presentation
Annual General Meeting 2020 Carlos T orres Vila Chairman To bring the age of opportunity to everyone DIGITAL SALES (% of total sales) 59 % UNITS 45 % VALUE 1 16 % 10 % Jan-2016 2016 2017 2018 2019 Group figures exclude Venezuela and
SLIDE 2
SLIDE 3
3
Jan-2016 2016 2017 2018 2019
Group figures exclude Venezuela and Chile. (1) Value measured in PRV (Product Relative Value) as a proxy of a better economic representation of units sold
UNITS
59%
16%
DIGITAL SALES
(% of total sales)
VALUE1
45%
10%
SLIDE 4
4
Mobile
CUSTOMERS
x2
2015-2019
x3
Digital
CUSTOMERS
2015-2019
SLIDE 5
5
More
customers
More
satisfied
More
loyal
+8,8m
- 17%
attrition rate
#1
NPS
SLIDE 6
SLIDE 7
7
European Peer Group: BARC, BNPP, CASA, CS, CMZ, DB, HSBC, ISP, LBG, RBS, SAN, SG, UBS, UCG. 2019 European Peer Group figures as of Sep-19.
EFFICIENCY RATIO
(costs/income,%)
52.0%
48.5%
66.2%
65.5%
2015 2019
Peers
SLIDE 8
8
European Peer Group: BARC, BNPP, CASA, CS, CMZ, DB, HSBC, ISP, LBG, RBS, SAN, SG, UBS, UCG. 2019 European Peer Group figures as of Sep-19. BBVA ROTE figures exclude BBVA USA goodwill impairment as of Dec-19
RETURN ON TANGIBLE EQUITY
(ROTE, %)
6.6%
11.9%
3.7%
7.7%
2015 2019
Peers
SLIDE 9
New Strategic Priorities
Helping our clients transition toward a sustainable future Improving our clients’ financial health
SLIDE 10
Day-to-day control
SLIDE 11
Life goals achievement
SLIDE 12
Carbon neutral Portfolio alignment to +1.5ºC
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Help our customers with funding and advice
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Social programs
>€100 Mn
11.5 Mn
México
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New Strategic Priorities
Helping our clients transition toward a sustainable future Improving our clients’ financial health Driving operational excellence Reaching more clients
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Own channels Partnerships New business models
Reaching more clients
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Best customer experience Optimal capital allocation Strong risk management
Driving operational excellence
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New Strategic Priorities
Data and Technology The best and most engaged team Helping our clients transition toward a sustainable future Improving our clients’ financial health Driving operational excellence Reaching more clients
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Customer comes first We thing big We are
- ne team
The best and most engaged team
Agile +33,000 people
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Data and Technology
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New Strategic Priorities
Data and Technology The best and most engaged team Helping our clients transition toward a sustainable future Improving our clients’ financial health Driving operational excellence Reaching more clients
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23
4,830 € m
NET ATTRIBUTABLE PROFIT
(*) Net Attributable Profit excludes BBVA USA goodwill impairment in 2019 and BBVA Chile impact (recurrent
- peration and c
apital gains) in 2018 Note: As a consequence of an amendment to IAS 12 “Income Taxes” introduced during 2019 with effect for accounting purposes January 1st, 2018 inc
- me statement has been reexpresed without significant impact.
The highest Net Attributable
Profit in the past 10 years
+3.1%
Global economic growth in 2019
+2.7%
- vs. Dec18
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24
LEADING PROFITABILITY
(Dec-19)
BBVA ROTE figure excludes BBVA USA goodwill impairment in Dec-19.
SOUND CAPITAL POSITION
(Dec-19)
11.9%
ROTE
9.9%
ROE CET1 FL
11.74%
SLIDE 25
25
Dividends
5.86
6.27
0.26
6.53
Dec-18 Dec-19
+11.5%
SHAREHOLDERS RETURN
(€/share)
TANGIBLE BOOK VALUE
(€/share)
CASH
26cts.
SLIDE 26
General Shareholder’s Meeting
2020
Carlos T
- rres Vila
Chairman