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2 3 4 5 6 7 Baltzan,P. & Phillips, A., 2010. Business Driven - - PowerPoint PPT Presentation
2 3 4 5 6 7 Baltzan,P. & Phillips, A., 2010. Business Driven - - PowerPoint PPT Presentation
2 3 4 5 6 7 Baltzan,P. & Phillips, A., 2010. Business Driven Technology, 4 th edition . USA: McGraw-Hill. 8 Baltzan,P. & Phillips, A., 2010. Business Driven Technology, 4 th edition . USA: McGraw-Hill. 9 10 Baltzan,P. & Phillips,
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Baltzan,P. & Phillips, A., 2010. Business Driven Technology, 4th edition. USA: McGraw-Hill.
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Baltzan,P. & Phillips, A., 2010. Business Driven Technology, 4th edition. USA: McGraw-Hill.
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Baltzan,P. & Phillips, A., 2010. Business Driven Technology, 4th edition. USA: McGraw-Hill.
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Ruijs, L. & Schotanus, A., 2002. Managing the delivery of business information. Van Bon, J., ed. In The Guide to IT Service Management. Great Britain: Addison-Wesley
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Ruijs, L. & Schotanus, A., 2002. Managing the delivery of business information. Van Bon, J., ed. In The Guide to IT Service Management. Great Britain: Addison-Wesley
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Source: ITIL Foundation Course V1.0M: introduction to ITIL, 2004. Capacity Management Availability Management Service Level Management Release Management Change Management Problem Management Incident Management Configuration Management Financial Management IT Service Continuity Service Support - Provide stability and flexibility for IT service provision Service Delivery - Provide quality, cost- effective IT Services Security Management
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1980’s: CCTA (Central Computer &Telecoms Agency) 1990’s: Rapid adoption in UK and Europe 2000’s: OGC (Office for Government Commerce)
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van Bon, J., et al., 2007. Foundation of IT Service Management based on ITIL V3. Zaltbommel: Van Haren Publishing.
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