1 2 AUDIT OUTCOME 2018/19 The 2018/19 Audit reflected significant - - PowerPoint PPT Presentation

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AUDIT OUTCOME 2018/19

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• The 2018/19 Audit reflected significant improvements;
• We received an unqualified audit opinion of the Fidelity Fund;
• There was only 1 qualification item for the EAAB (commitments on open

purchase orders only);

• Management disagrees as the amount in dispute is R453k, which we feel

is immaterial

AUDIT OUTCOME 2018/19

5 ESTATE AGENCY AFFAIRS BOARD 2018/19 2017/18 1 Revenue - FFC revenue and late payment interest Issue resolved, hence improved audit

• utcome

There are inadequate internal IT application control systems in place 2 Revenue - CPD revenue Issue resolved, hence improved audit

• utcome

The Estate Agency Affairs Board did not recognise revenue from CPD on an accrual basis in accordance with GRAP 9. 3 Trade and other payables – unallocated funds Issue resolved, hence improved audit

• utcome

The auditors were unable to obtain sufficient appropriate audit evidence over classification of unallocated accounts. 4 Employee costs Issue resolved, hence improved audit

• utcome

The employee costs that were disclosed on the annual financial statements did not agree to the payroll reports. 5 Receivables from exchange transactions Issue resolved, hence improved audit

• utcome

The auditors were unable to obtain sufficient appropriate audit evidence regarding account receivables. 6 Commitments and lease comparative amount Partially improved; Contracts were resolved, hence the qualification was only based on commitments on purchase orders The commitments relating to contracts and open purchase orders were not disclosed in the financial statements. ESTATE AGENTS FIDELITY FUND

• No. Component

Basis for Unqualified Audit Opinion 2018/19 Basis for Qualification 2017/18 1 Trade and other receivables from exchange transactions Issue resolved, hence improved audit

• utcome

The auditors were unable to obtain sufficient and appropriate audit evidence on the existence and valuation of trade and other receivables from exchange transactions.

FINANCIAL RESULTS 2018/19

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STATEMENT OF FINANCIAL POSITION

GROUP BOARD 2019 2018 2019 2018 TOTAL ASSETS 817,733,917 809,917,746 224,314,550 208,385,100 TOTAL LIABILITIES 92,425,119 124,199,339 84‘,414,422 100,168,221 NET ASSETS 725,308,798 685,718,407 139,901,128 108,216,879

STATEMENT OF FINANCIAL PERFORMANCE

GROUP BOARD 2019 2018 2019 2018 REVENUE 221,504,762 150,154,578 186,184,086 123,193,513 EXPENDITURE (194,223,318) (136,658,812) (166,808,790) (122,536,'677) SURPLUS FOR THE YEAR 27,281,444 13,495,766 19,375,296 656,836

R E G I S T R AT I O N S A N D R E N E WA L S S e c t i o n 2 6 o f t h e E s t a t e A g e n c y A f f a i r s A c t , 1 1 2 o f 1 9 7 6 p r o v i d e s t h a t “ n o p e r s o n s h a l l p e r f o r m a n y a c t a s a n e s t a t e a g e n t u n l e s s a v a l i d F i d e l i t y F u n d C e r t i f i c a t e h a s b e e n i s s u e d t o h i m o r h e r a n d t o e v e r y p e r s o n e m p l o y e d b y h i m o r h e r a s a n e s t a t e a g e n t … ” T h e R e g i s t r a t i o n s D e p a r t m e n t i s c h a r g e d w i t h t h e r e s p o n s i b i l i t y f o r t h e l i c e n s i n g o f e s t a t e a g e n t s a n d e s t a t e a g e n c i e s . T h e d e p a r t m e n t a l s o e f f e c t s a m e n d m e n t s t o b o t h e s t a t e a g e n t s ’ a n d e s t a t e a g e n c i e s ’ p r o f i l e s . E s t a t e a g e n t s a r e r e q u i r e d t o t r a n s a c t w i t h t h e E s t a t e A g e n c y A f f a i r s B o a r d ( E A A B ) v i a t h e E A A B ’s w e b s i t e h t t p s : / / w w w. e a a b . o r g . z a / m y f f c b y l o g g i n g a q u e r y w h e r e t h e y w i l l b e a b l e t o t r a c k t h e p r o g r e s s o f i t s r e s o l u t i o n . E s t a t e a g e n t s a n d e s t a t e a g e n c i e s a r e i s s u e d w i t h a n u n i q u e s e v e n d i g i t r e f e r e n c e n u m b e r u p o n r e g i s t r a t i o n . T h i s n u m b e r i s t o b e u s e d a t a l l t i m e s w h e n a n e s t a t e a g e n t / e s t a t e a g e n c y i n t e r a c t s w i t h t h e E A A B o r t h e e s t a t e a g e n t / e s t a t e a g e n c y m a k e s a p a y m e n t . T h e s e v e n d i g i t r e f e r e n c e n u m b e r f o r t h e f i r m s t a r t s w i t h a n “ f ” d e n o t i n g t h a t i t i s a r e f e r e n c e n u m b e r f o r a e s t a t e a g e n c y f i r m .

REGISTRATIONS

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R E G I S T R AT I O N S A N D R E N E WA L S E s t a t e a g e n t s w h o s e p a y m e n t s a r e m a d e n o t u s i n g t h e i r s e v e n d i g i t r e f e r e n c e n u m b e r s r u n t h e r i s k o f t h e i r p a y m e n t s n o t b e i n g t i m e o u s l y m a t c h e d w i t h i n v o i c e s a n d d e l a y s i n t h e i s s u i n g o f t h e i r F i d e l i t y F u n d C e r t i f i c a t e s ( F F C ’s ) . F i d e l i t y F u n d C e r t i f i c a t e s a r e d u l y i s s u e d t o a l l e s t a t e a g e n t s a n d e s t a t e a g e n c y e n t e r p r i s e s t h a t h a v e f u l l y c o m p l i e d w i t h t h e E A A B r e g i s t r a t i o n r e q u i r e m e n t s a n d w h o h a v e n o t b e e n r e n d e r e d d i s q u a l i f i e d f o r a n y o f t h e r e a s o n s r e f e r r e d t o i n t h e E A A A c t i n c l u d i n g , i n p a r t i c u l a r, n o n - c o m p l i a n c e w i t h s e c t i o n 3 2 ( 3 ) ( b ) o f t h e E A A A c t w h i c h t h e e s t a t e a g e n c y, t h r o u g h i t s r e g i s t e r e d a u d i t o r i s r e q u i r e d t o s u b m i t t h e a u d i t r e p o r t w i t h i n f o u r m o n t h s a f t e r t h e f i n a n c i a l y e a r e n d o f t h e e s t a t e a g e n c y. D u r i n g t h e 2 0 1 8 / 1 9 f i n a n c i a l y e a r t h e E A A B i s s u e d a t o t a l o f 6 0 8 8 3 F i d e l i t y F u n d C e r t i f i c a t e s a n d r e g i s t r a t i o n c e r t i f i c a t e s t o e s t a t e a g e n t s , a 2 2 . 6 4 % i n c r e a s e c o m p a r e d t o 4 9 6 4 5 F F C ’s i s s u e d i n t h e p r e v i o u s f i n a n c i a l y e a r. T h e g r a p h b e l o w r e f l e c t s t h e n u m b e r o f F i d e l i t y F u n d C e r t i f i c a t e s i s s u e d d u r i n g t h e y e a r u n d e r r e v i e w.

REGISTRATIONS Cont/…

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TOTAL REGISTRATIONS AND RENEWALS

PROVINCE 31 March 2019 31 March 2018 Eastern Cape 452 401 Free State 210 204 Gauteng 3 511 3 461 Kwa-Zulu Natal 908 828 Limpopo 171 137 Mpumalanga 201 190 North West 182 186 Northern Cape 46 54 Western Cape 2 458 2 173 Total 8 139 7 634

EDUCATION & TRAINING DEPARTMENT REPORT

• The Education and Training department is responsible for implementing and

monitoring compliance with the Standard of Training of Estate Agents Regulations, 2008 (known as Education Regulations). With the aim of professionalising and supporting the transformation of the real estate sector. In terms of these regulations, estate agents are required to comply with internship, qualification, professional designation examination and continuing professional development requirements.

• On internship requirements, 1 063 intern estate agents who entered the sector

successfully submitted their intern logbooks which were assessed as compliant with the prescribed criteria in terms of Regulation 2 of the Education Regulations.

• In terms of qualifications compliance, 1 109 estate agents were trained and

certificated against the prescribed qualifications in terms of regulation 4(1)(a) of the Education Regulations. In addition 1 128 estate agents were granted education exemptions and these were confirmed to have complied with the requirements set

• ut in regulation 4(1)(a) of the Education Regulations.

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• 1 546 Estate agents have written the Professional Designation Examination (also

known as the PDE or the Board examination).

• 1 134 Estate agents who have completed the Professional Designation Examination

have been awarded the relevant professional designations.

• 48 Estate agents who are aged 60 years and above were granted the aged-based

exemption, this in attempt to assist and retain aged estate agents in the sector.

• 185 Estate agents who continued to practice in the profession were exempted from

undertaking the prescribed professional designation examination. This exemption is aimed at recognising the estate agents' work experience and thus retaining them in the sector.

EDUCATION & TRAINING DEPARTMENT REPORT CONT/…

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CONTINUING PROFESSIONAL DEVELOPMENT

• In terms of the Standard of Training of Estate Agents Regulations, 2008, all full status

non-principal and principal agents, are required to complete their CPD requirements

• ver a rolling three year cycle;
• Estate agents are required to obtain 60 points over the said three year rolling cycle.

Of the 60 points attained, 45 must be verifiable points and 15 must be non- verifiable;

• During the period under review, 6 904 estate agents attended contact CPD sessions

throughout the country. A total number of 7 735 elected to take an alternative route and obtained the verifiable points through the e-learning programme;

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Province Number of attendees Eastern Cape 654 Free State 287 Gauteng 3 528 Kwa-Zulu Natal 1 112 Limpopo 146 Mpumalanga 163 North West 118 Northern Cape 76 Western Cape 2067 The breakdown of the attendance of the CPD sessions per province is as follows:-

CONTINUING PROFESSIONAL DEVELOPMENT CONT/…

• In total, 14 639 estate agents participated in the CPD programme during the year

under review.

• With rapid innovations and developments in the technological space, it is

anticipated that more estate agents will lean towards participating in the CPD programme through the medium of e-learning.

CONTINUING PROFESSIONAL DEVELOPMENT CONT/…

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OPENING BAL RECEIVED PER Q TOTAL FOR Q FINALIZED OUTSTANDING Q1 280 2031 2311 1567 744 Q2 744 2491 3235 2836 399 Q3 399 3258 3657 3140 517 Q4 517 2838 3355 2692 663

LEGAL COMPLIANCE DEPARTMENT

• The legal department is responsible for investigating all complaints received from

Consumers who have been aggrieved by the actions or conduct of any estate agent and also investigates contraventions referred to the department from internal departments such audit, inspection, registration & section 27, through effectively assessing addressing legal or compliance issues and where appropriate institute disciplinary action against non-complaint estate agents.

• The graph below illustrates the number of complains that were received by the

department in each quarter

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• The following graph depicts the performance of the department in comparison to the

set target for the financial year which stands at 80% of all matters received should be finalized.

Guilty Not Guilty Reprimand Postponed Withdrawn Total Placed Q1 5 12 1 18 Q2 26 2 2 23 3 56 Q3 7 4 1 6 2 20 Q4

Disciplinary

• Disciplinary hearings although contributing to the department’s performance however

form a small portion of our finalized matters even when we do hold them, most of our matters are settled amicably through alternative dispute resolution (ADR), hence although it has affected our performance, we have been able to achieve our target as we ensured that we prioritize settling the matters amicable.

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CLAIMS AGAINST THE FIDELITY FUND

• The Estate agents Fidelity Fund is created by the Estate Agents Affairs Act

112/1976 and is administered by the EAAB.

• One of the purposes of the fund is to reimburse consumers who have suffered

financial loss as a result of theft of trust monies by persons operating as estate agents.

• Claim volumes rose significantly in quarter 4, when over R7 million worth of claims

were received. High value claims are more prevalent, despite legislation which has limited high value and multiple claims arising from community schemes’ managing agent misconduct. Such legislation requires bodies corporate to take out comprehensive fidelity insurance against theft of body corporate funds.

• The fund continues to suffer under the loss of section 32A inspection powers

which were essential to enforce trust account compliance and alert the EAAB to high risk agents, so as to mitigate loss. The prevalence of illegal agents remains a risk to the fund, as the fund remains liable in terms of current legislation for loss

• ccasioned by any person purporting to act as an estate agent, whether licenced
• r not. The Property Practitioners Act will resolve this risk when it comes into

effect.

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CLAIMS PROCESSED

1000 2000 3000 4000 Q1 Q2 Q3 Q4 366 615 3619 1811 170 242 474 933 196 373 2734 611 411 208

Q1-Q4 2018/19 SECTION 27 APPLICATIONS PROCESSED

NEW APPLICATIONS UNBLOCKED ENTITIES MATTERS PENDING COMPLIANCE AWAITING ATTENTION 5000000 10000000 15000000 20000000 25000000 30000000 35000000 40000000 B/F RECEIVED APPROVED INTEREST PAID REJECTED CLOSED- OTHER CARRIED FORWARD Q1 36390189 3766460 1221362 11736 5318906 33616381 Q2 33616381 2696578 1394110 5860 627000 34291849 Q3 34291849 1239091 918550 14230 817995 1860907 31933488 Q4 31933488 7714339 830000 260640 634000 37923187

QUARTERS 1-4 2018/19 VALUE OF CLAIMS PROCESSED

Q1 Q2 Q3 Q4

SECTION 27 APPLICATIONS

• Applications for disqualified agents to become compliant are processed in

terms of section 27 of the Estate Agents Act 112/1976;

• Efforts to remove stumbling blocks to transformation and assist previously

disadvantaged agents to obtain licences, include:

• Special dispensations for PDI agents
• Payment plan for payment of penalties and outstanding fees
• PDI board resolution permitting PDI agents to obtain exemption from

compliance where appropriate.

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SECTION 27 APPLICATIONS

• Applications for disqualified agents to become compliant are

processed in terms of section 27 of the Estate Agents Act 112/1976.

• Efforts to remove stumbling blocks to transformation and assist

previously disadvantaged agents to obtain licences, include:

• Special dispensations for PDI estate agents
• Payment plan for payment of penalties and outstanding fees;
• PDI Board Resolution permitting PDI estate agents to obtain

exemption from compliance where appropriate.

CONSUMER AWARENESS Programme Purpose The Consumer Awareness and Communications Department serves to promote and create awareness of the Estate Agency Affairs Board mandate. Sub progammes:

• Media relations
• External communications
• Social media

During the year under review the Department worked towards the following:

• Increasing the number of consumers accessing information about the Board;
• Creating a culture of consumer rights within the real estate sector;
• Facilitating a two-way improved communications between the Board and

stakeholders;

• Increasing access to information about the Board’s programmes in townships and rural

areas; and

• Educating consumers on how to lodge complaints against estate agents and the

importance of using registered estate agents.

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During the year under review the EAAB was covered by over 60 online media and 75 print media publications ranging from local, regional and national newspapers and featured in

• ver 30 broadcast media.

Through these various media platforms the EAAB was able to reach a wider audience across the country including the deep rural areas where access to information is a challenge.

6100100 3832700 2248700 9535500 346868 2213099 1776489 Q1 Q2 Q3 Q4

Consumer Awareness Campaign

Broadcast media awareness campaign Print media Number of Billboards

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During the year under review, the EAAB conducted their INTEGRATED REAL ESTATE DIALOGUES (IRED) which are offered to estate agents through the Continuing Professional Development (CPD) Programme.

• These 15 IRED seminars held between April – November 2018 were well attended

and well received by estate agents. It is stressed that non-compliance with these requirements will result in the estate agency firm concerned being disqualified and, consequently, blocked in terms of section 27 of the EAAB Act. It is to be noted that the IRED’s are held during a calendar year of the financial year under review.

• CPD E-Learning video clips were produced and made available for stakeholders

eligible to comply with CPD compliance. The E-learning video clips can be accessed

• n the MyCPD portal menu on the EAAB’s website via the YouTube platform.

STAKEHOLDER MANAGEMENT

Pursuant to the Integrated Real Estate Dialogues, the EAAB also participated in a number of additional Real Estate seminars, workshops, and EXPO’s around the country providing information regarding its core mandate to stakeholders.

• The participation of the EAAB at a further 20 stakeholder events catagorised as

OTHER provides an excellent opportunity not only to engage with its stakeholders and to re-enforce its statutory mandate on compliance and regulations, but also to emphasise the latest progress made in terms of transformation of the real estate sector.

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Q1 Q2 Q3 Q4 Integrated Real Estate Dialogues Planned 4 4 4 4 Integrated Real Estate Dialogues Conducted 5 6 4

INTEGRATED REAL ESTATE DIALOGUES (IRED) CONDUCTED DURING APRIL - DECEMBER 2018 UNDER THE CPD CALENDAR YEAR

Q1 Q2 Q3 Q4 Stakeholder Engagements OTHER Conducted 2 16 2 Stakeholder Engagements OTHER Planned 1 1 1 1

STAKEHOLDER ENGAGEMENTS SEMINARS/WORKSHOPS AND PARTICIPATION AT INDUSTRY EXPO's - APRIL - DECEMBER 2018

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• In addition all communications are frequently shared with estate agents via email

and all information is made available to estate agents on the EAAB’s website and in the quarterly publication of the AGENT magazine.

• The EAAB, since it plays a major role in the economic landscape, will continue to

focus on improving its operational environment by making more effective use of technology and technological innovations. The use of online solutions has already made it easier for estate agency enterprises and estate agents to ensure statutory compliance.

• For the year under review the Marketing and Publications Department was

responsible for the production of the EAAB’s official AGENT magazine a quarterly publication which is posted to estate agents and also placed on the EAAB website.

STAKEHOLDER MANAGEMENT Cont/…

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CALL VOLUME NARRATIVE

• Entered calls (Incoming calls): Total calls received by the call centre;
• Distributed calls: Refers to calls distributed to call centre agents for

answering and resolving clients queries;

• Answered: Refers to the total number of calls that the call centre

was able to answer;

• Abandoned: Refers to calls which are abandoned by the client

within 5 seconds of dialing in. Abandoned rate is normally influenced and affected by high call volumes. i.e. Audit season, Section 27 seasons post non-submission of Audit report, Renewal season and or any changes in the industry that affects estate agents

• r members of the public.

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CALL VOLUME REPORT

Received Answered Abondoned Q1 41313 35430 5774 Q2 39410 39890 2463 Q3 Q4 YTD 80723 75320 8237 41313 35430 5774 39410 39890 2463 80723 75320 8237

Call Volumes

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SERVICE LEVEL REPORT

Q1 Q2 Q3 Q4 YTD Abondoned Rate 13% 6% 10% Service Level 83% 94% 88% 83% 94% 88% 13% 6% 10%

Service Level

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SAP ACTIVITY REPORT

2374 1596 3970 3486 5969 9455 601 601 5860 8166 14026 Q1 Q2 Q3 Q4 YTD Completed Inprogress Not started Total

Online Activities Status

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AGE ANAYLSIS

Resolved within 24 Hours Resolved within and after 48 Hours Outstanding YTD 93286 10495 4810 Q4 Q3 Q2 46477 4793 2584 Q1 46809 5702 2226 46809 5702 2226 46477 4793 2584

Ageing Report-Internal Activities

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INFORMATION TECHNOLOGY In the financial year 2018/19 the EAAB was faced with ICT challenges around the ICT system which is used to perform the EAAB’s daily operations. These challenges were around system performance and accessibility. The EAAB took a decision to embark on a process of replacing the current ICT system firstly by reviewing all its daily operational processes in all Departments especially those that impact its stakeholders. The EAAB has started the tender process for replacing the current ICT system and it is anticipated that the process will be completed and the solution implemented in the 2019/20 financial year. The EAAB has started the tender process for replacing the current ICT system and it is anticipated that the process will be completed and the solution implemented during the 2019/20 and 1920/21 financial years. The ICT Department has completed and implemented the following projects in the current financial year:

• The E-Logbook which is meant to replace the current paper-based logbook submission

by intern estate agents and their mentors is a requirement of the Education and Training Department;

• The Question Bank which is intended to simplify the process of setting up the quarterly

Professional Development Examination (PDE); and

• The second cycle of the Continued Professional Development (CPD) system for estate

agents.

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PROPERTY PRACTITIONERS BILL Progress on the Property Practitioners Bill The Property Practitioners Bill (the Bill) was tabled in Parliament in May 2018. Subsequently, the Portfolio Committee on Human Settlements co-ordinated public hearings on the Bill during August - September 2018. Thereafter, the Bill was deliberated upon and unanimously passed by the National Assembly in November 2018. Since the Bill is a section 76 Bill, it was referred to the National Council of Provinces for concurrence in December 2018. During February - March 2019, public hearings were co-ordinated across the length and breadth of the country to solicit provincial mandates. All Provinces mandated their respective representatives to vote in favour of the Bill. The Bill was deliberated upon and passed by the National Council of Provinces in March

• 2019. The Bill is to be promulgated into law possibly during April - May 2019.

SUBSEQUENT TO THE SUBMISSION OF THE ESTATE AGENCY AFFAIRS BOARD ANNUAL REPORT 2018/19 SUBMISSION – THE PROPERTY PRACTITIONERS BILL WAS PROMULGATED INTO LAW ON 02 OCTOBER 2019.

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• A. Compliance with Legislative requirements

The following tables illustrates legislative requirements applicable to SCMP Table 33: Legislative requirements applicable to SCMP PFMA (SCM) Treasury Regulations

• NO. SECTION

DESCRIPTION ACTION YES 1. TR 3(1) Accounting Authority/Accounting Officer The accounting officer or accounting authority of an institution to which these regulations apply must develop and implement in that institution an effective and efficient supply chain management system for: a) the acquisition of goods and services; and b) the disposal and letting of state assets, including the disposal of goods no longer required.  2. TR 3(1) Accounting Authority/Accounting Officer A supply chain management system referred to in sub-regulation (1) must - a) be fair, equitable, transparent, competitive and cost effective; b) be consistent with the Preferential Procurement Policy Framework Act, 2000 (Act No. 5 of 2000); and provide for at least the following: (a) demand management; (b) acquisition management; (c) logistics management; (d) disposal management; (e) risk management; and (f) regular assessment of supply chain performance.  49

• A. Compliance with Legislative requirements

The following tables illustrates legislative requirements applicable to SCMP Table 33: Legislative requirements applicable to SCMP PFMA (SCM) Treasury Regulations

• NO. SECTION

DESCRIPTION ACTION YES 3. TR 4(1) Accounting Authority/Accounting Officer The accounting officer or accounting authority of an institution to which these regulations apply must establish a separate supply chain management unit within the office of that institution’s chief financial

• fficer, to implement the institution’s supply chain management

system.  4. TR 4(2) Supply Chain Unit An official in the supply chain management unit who becomes aware

• f a breach of or failure to comply with any aspect of the supply chain

management system must immediately report the breach or failure to the accounting officer or accounting authority, in writing.  5. TR 5 Training The accounting officer or accounting authority of an institution to which these regulations apply must ensure that officials implementing the institution’s supply chain management system are trained and deployed in accordance with the requirements of the Framework for Minimum Training and Deployments issued by the National Treasury.  6. TR 6(1) Procurement Thresholds Procurement of goods and services, either by way of quotations or through a bidding process, must be within the threshold values as determined by the National Treasury from time to time.  50

• A. Compliance with Legislative requirements

The following tables illustrates legislative requirements applicable to SCMP Table 33: Legislative requirements applicable to SCMP PFMA (SCM) Treasury Regulations

NO. SECTION DESCRIPTION ACTION YES 7. TR 6(2) Bidding Process A supply chain management system must, in the case of procurement through a bidding process provide for - a) the adjudication of bids through a bid committee; b) for the establishment, composition and functioning of bid committees; c) the selection of bid committee members; d) bidding procedures; and e) the approval of bid committee recommendations.  8. TR 6(3) Bid Documents The accounting officer or accounting authority must ensure that - (a) bid documentation and the general conditions of a contract are in accordance with the instructions of the National Treasury;  9. TR 4A Central Supplier Database (CSD) All suppliers used are registered with CSD and compliant  51

2018/2019 HR ACHIEVEMENTS

• The EAAB continued to invest in staff training and development by conducting various

training and development initiatives, and spent R324 637 on formal training and R175 450

• n informal training interventions;
• The EAAB once again provided experiential learning to unemployed graduates as part of

the Internship programme and registered 10 of its permanent employees for the twelve month NQF5 Business Administration Learnership Programme. The Programme was specifically targeted at employees who possessed Matric as their highest qualification;

• The EAAB initiated succession planning by identifying key positions and placing potential

candidates on the programme;

• The EAAB reviewed its organisational structure with a view to migrating to a structure

providing greater support to the EAAB’s overall strategy;

• As an Employee Wellness Programme initiative the EAAB commemorated 16 Days of

Activism against gender-based violence given the current South African context which has witnessed a drastic increase in gender-based violence.

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2019/2020 PLANS

Emphasis will continue to be placed on the identified focus areas of the human resources strategy, with particular attention being paid to:

• Migration to the new structure;
• Creating sound labour relations within the EAAB;
• Ensuring the well-being of employees through the employee

wellness programme and other initiatives;

• Enhancing employment equity to promote social justice and

fairness within the EAAB;

• Reviving organisational culture through various initiatives; and

Implementing Performance Management.

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